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Big Star Buick GMC

Baytown, TX

4.3
818 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 818 reviews

September 23, 2024

Alex is a great salesman. I called inquiring about purchasing a new vehicle and he hit me up immediately and asked me to come down. He helped me find the perfect ride for me a More

by Robertcodymajeski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rivera
September 22, 2024

Great customer service and everyone was so friendly and helpful. All in all this was the best service I have had in awhile. More

by PORCHEKELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
September 21, 2024

Thank you Gerard for being our salesman. You were so patient with us, and you walked that whole lot with us till we found exactly what we were looking for. You were great. Our experience was More

by Katstr56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geraldo
September 21, 2024

Unfortunately customer service after the sale is no longer important to corporate America these days. Waiting months for a part that has been recalled by the manufacturer is unacceptable from the custo More

by tdelagarza5
Recommend Dealer
No
Employees Worked With
Gmc
September 20, 2024

HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE! More

by j.morales2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JD
September 19, 2024

Joe is an asset to your organization. Toile care of my problem asap problem solved More

by nozar60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe @ Service
September 17, 2024

Big Star dealership was very clean, staff was friendly & salesman Adolfe was so helpful with the transaction. Wood highly recommend to others. More

by VINTONLD
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adolfe Huerta
September 17, 2024

Great place. Ask for Rick Gallaga. Hands down will be returning. All my family will More

by ISIDRO_PUGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo gallaga
September 15, 2024

Too long turn around time. Had to pick up vehicle before they even got to it to repair it. Was supposed to call and give me another time to bring it back in and I still haven’ More

by LTHERIOT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Sep 18, 2024 -

Big Star Buick GMC responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Mayhew, General Manager jmayhew@kengarff.com

September 15, 2024

Nice people work done as requested Not sure what else you want me to say. More

by DHAWKES52
Recommend Dealer
Yes
Employees Worked With
Service department. Don't remember his name.
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