Big Star Buick GMC

Poor service Don't buy your next vehicle here. They are not equipped to process your loan in a timely manner. We showed up at 5:15pm to sign paperwork. We were tol Don't buy your next vehicle here. They are not equipped to process your loan in a timely manner. We showed up at 5:15pm to sign paperwork. We were told it would be quick. 3 hours later, we were finally invited to the finance office to sign, however it was another 20 minutes before there was even anything, paperwork wise, to look at, much less anything to sign. The funny thing was that we did our loan application the night before and we had been already been approved for the loan. They are severely short staffed and under equipped. 3 1/2 hours later, still no car and about to walk out the door. We were lied to numerous times being told certain things were free, but they were not! Numerous people were disrespectful and they had so little regard for our time or comfort. This dealership doesn't deserve the 1 star I was required to give. More

Complete scam Dealer They selling auction cars and never tells you the truth gives you clean titles and when you trying to sell the trash car you buy like new is when you They selling auction cars and never tells you the truth gives you clean titles and when you trying to sell the trash car you buy like new is when you discover the truth. Very bad customer service also how is this possible to exist if you go to a brand how you can get auction cars Dont buy over there go any where else and also GM cars so bad interiors. This is my worst experience ever dont buy those trash cars can Igive you negative 0 dont deserve any stars. More

No service Was told by the service department to schedule an appointment . Made appointment for the following day at 10 AM and dropped my truck off at 0900. Chec Was told by the service department to schedule an appointment . Made appointment for the following day at 10 AM and dropped my truck off at 0900. Checked back at 1330 and the truck still hadnt been looked at. Service department then said appointment times dont mean anything that they had vehicles from the day before sitting that had appointments as well. Before leaving without any work being done and a day wasted another gentleman came in and asked them to make sure they put all the bolts back on his skid plate since last time they didnt and it dropped while he was driving. More

New Car pirchase Crystal did a wonderful job, great to work with her. Janice in finance was very nice always ask for her. She did wonderful very funny Crystal did a wonderful job, great to work with her. Janice in finance was very nice always ask for her. She did wonderful very funny More

No Follow-up and Thank you I was in the market to trade my car for a SUV. Brian James internet sales guy called and called with great offers and say we will make a deal. I told I was in the market to trade my car for a SUV. Brian James internet sales guy called and called with great offers and say we will make a deal. I told him my car is upside down in value and he said we have plenty of rebates. Upon arrival, I was introduced to an older sales guy Martin Zavala while they appraised my car. Brian found a vehicle of choice and I gave them both the payoff of my vehicle. They were disappointed when I would not allow them to run my credit. Well that happen Nov 2, 2018 and I attempted to call them both once on Monday 11/5 and was not successful. Today is Nov 18, 2018. It would have been nice to receive a courtesy call or email to say "unfortunately we ..."but they don't operate in that manner.which is great. That disconnect with customer service pushed me to a Lexus dealer about 1 hour away from Baytown and I'm happy because the customer service was outstanding, offered me something to drink while they appraised my car, they didnt assume my credit was bad and they completed my deal the same day. Thank you for not allowing me to be another victim to your dealership. Both guys were nice when they knew they had a potential sale but they will not follow up. Just a side note Brian and Martin a new vehicle was a want, not a need so I had options. I hope you guys can start calling people back but please don't call me. Good Luck with future sales and customer service. More

Extraordinary Experience! Absolutely recommend this dealership. Everyone is friendly and kind. They all keep true and stand by their mission statement. Robert and Deanna were w Absolutely recommend this dealership. Everyone is friendly and kind. They all keep true and stand by their mission statement. Robert and Deanna were wonderful with us! I'm so happy and excited with my brand new 2018 purple Buick Enclave! Thank you for making this happen! More