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Big Star Buick GMC
Baytown, TX
819 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 01, 2022
The used car price is not what you are going to pay! !! They add $3995 to the bill for their fees, my understanding was it was for them to get it ready to be sold. They should just add that to the price !! They add $3995 to the bill for their fees, my understanding was it was for them to get it ready to be sold. They should just add that to the price before they try and sell a car. You get 3 car washes and oil changes on them so that they try and make you feel better about swindling more money out of you. I did end up buying the car because I desperately needed one. I will not be buying another one from them. I was just in a tough spot or I would have walked away like I should have. More
by Ronita B
Employees Worked With
Vincent Pierre II
August 29, 2022
Took my 2015 suburban in around the beginning of July. Tech found it need a transmission, motor mount, 2 wheel hubs and exhaust gasket. Finally got my suburban back in almost mid August . Went to get m Tech found it need a transmission, motor mount, 2 wheel hubs and exhaust gasket. Finally got my suburban back in almost mid August . Went to get my oil changed they found the sway bar was loose and linkage was missing parts. Now Big Star GMC of Baytown say they are not responsible for the missing part. They want to quote a repair. They tech only found the parts list bad. I know when I dropped it off every thing was there but now it not. They tlare trying to bs me and say they fell off. More
by Mike2468.ms
Employees Worked With
Not listed
June 22, 2022
My wife and I were looking to purchase a SUV. I called all over to many GMC dealerships and got the most horrible service. Then I called Big Star Buick GMC in Baytown at 9 pm. Houston Benjamin an I called all over to many GMC dealerships and got the most horrible service. Then I called Big Star Buick GMC in Baytown at 9 pm. Houston Benjamin answered, he was very friendly and pleasant. He answered all my questions which took about 45 minutes because of all of my questions. Houston did not rush me at all, what makes this amazing was he had just completing his work day. He took the time to help me fully with the best service you could ask for. I had was going to go to the dealership right then and I was at Beck and Masten at the time. He said, he would wait for me. After, I spoke to my wife she said it would be better to reschedule for another time. So, I called Houston and rescheduled. There was another 15 minutes time lost, Houston did not complain at all. He was still very VERY Professional!!!! Our appointment was set to go look at an Acadia which he had on the lot. We had our time scheduled for 6:00 pm. We got there and I was told Houston wasn't in at that time. I ask to see the car and was told it had been sold already. I was upset, here it is I have driven over 30 minutes to get to this appointment and the salesperson (Houston wasn't there), and the car I came to look at was sold. Houston was on his way back to the dealership, so, they gave me to his team member. I was upset....until I found out why Houston was late. Houston Benjamin went out of his way to go physically help one of his customer who got stranded. I felt like WOW, that is service. Okay, as for the other situation of the car not being there at the dealership. Houston had texted me earlier in the day to let me know the car was sold. Mr. Busybody (me) did not check my text until I was told by Mr. Benjamin, 'Did you get my text?' This is the time Mr. Foot-in-my-mouth (me again) checked to verify, yes he did texted me. So, I blamed myself for this misunderstanding. So, we proceeded to work together. He showed us a Acadia for us to compare and look at, unfortunately it was sold. So, for a couple of weeks we designed and chatted about the SUV. My wife wanted the Satin Steel color. It was discontinued by GMC after getting my wife's hopes up. We even test drove a car that day in the color option my wife wanted. It was not the trim she wanted though. We found this out once we returned after the test drive. Mr. Benjamin, while we were test driving, went and found the car at a sister dealership (Texans in Humble(The WORST Dealership)) that is another story in itself. Houston called for me to make sure they could offer everything we had already agreed on. I asked him how was he getting credit for the sell and he said, he was not getting anything from it. Just the satisfaction of helping us. The jerk (Samir) at Texans Buick GMC said he could do it. So, my wife and I drove immediately over to that worthless dealership. Samir and team was not pleasant at all and tried selling me crap I did not want. So, we left and went back to Big Star Buick and GMC. Two hours of my day wasted dealing with those jerks at that place. I called Houston and explained to him how they tried screwing us over there. He said, we could come back, I told him we were already on our way. I asked about filing a complaint about the other place. He said I could talk to a manager. My wife said, we were going to just forget about it. We chose another color and trim level and ordered my wife's SUV from Houston. Everyone at the dealership (Big Star) was awesome. Houston even paid for a full tank of gas in my current vehicle to account for the horrible experience with the other place. My wife and I are VERY HAPPY we went back to someone who gives a darn about their customers. My wife is waiting to get her truck, and Houston is still being a great person by keeping us updated. PS. Miss. Sheryl is awesome too!!!! We are excited..... More
by CJ
Employees Worked With
Houston Benjamin
March 10, 2022
Great, efficient experience, start to finish. Adolfo, my sales rep, was easy to communicate with and handled my purchase with professionalism, friendliness, and efficiency. Milton in finance sh Adolfo, my sales rep, was easy to communicate with and handled my purchase with professionalism, friendliness, and efficiency. Milton in finance showed the same qualities. More
by StevenH
Employees Worked With
Adolfo
February 11, 2022
Scandalous financing practices, added money after agreed upon pricing said they were buying rate down but after speaking to the financing company we found out that was a lie. Filing complaint with state als upon pricing said they were buying rate down but after speaking to the financing company we found out that was a lie. Filing complaint with state also. More
by djelkins
Employees Worked With
Milton Martinez
May 05, 2021
Definitely the best experience I’ve ever had. Wesley was honest and very helpful. There was not one moment that I felt pressured into buying what so ever. Baytown GMC is my go to stop moving forward. honest and very helpful. There was not one moment that I felt pressured into buying what so ever. Baytown GMC is my go to stop moving forward. More
by Nancy B.
Employees Worked With
Wesley Castillo
March 16, 2021
STAY CLEAR AND BEWARE OF THIS DEALERSHIP!!! This dealership isn't even worthy of a star but I have to put a star. This vehicle dealership is a prime example of fraud with bait and switch tactics and dealership isn't even worthy of a star but I have to put a star. This vehicle dealership is a prime example of fraud with bait and switch tactics and false advertisement when it comes to purchasing a vehicle which is fraudulent and illegal. I was searching for a brand new truck on Autotrader when I came across a white 2021 GMC Sierra Denali with everything I was looking for in a truck. The initial price on Autotrader was initially $58,165 which I have an email from Salesperson C. G. on 3/12/2021. I received a text message from her on 3/13/2021 stating the internet price was accurate and that the truck was a dealer trade. Today on 3/15/2021 I spoke to C. G. further regarding this vehicle since I was going to get on a plane and fly to Houston to pick up this vehicle because it seemed like a good deal. After speaking with her and informing her that I had my own financing she informed me that the price was now $58,227 and that an additional addendum was being added to the vehicle price called the Baytown Value Package which is an additional $2,495.00 for Advantage Protection Plus: $399.50; All Weather Mats: $495.50; Window Tint: $490.00; Wheel Locks; $185.00; Custom Window Etch: $485.00; & Cargo Mat or Bed Liner: $440.00 which she stated "is non-negotiable". Then the taxes went from $2,732.49 to $2,913.16. I was then told by C. G. that once I got back home I could go to my courthouse and get my taxes back. So walking out the door with this vehicle would have been $64,138.53. C. G. comes back and informs me that I needed to disregard this pricing because the dealership had screwed up and priced the vehicle wrong online. The vehicle price was changed from $58,165.00 initially to $58,227.00 to finally $62,020.00 in a matter of 3 days. So I started with $58,165 and was going to leave this dealership with paying almost $10,000.00 for a vehicle that is supposed to have rebates. When I spoke to C. G. about this dealer mistake she told me they would not honor the original price of $58,165 or $58,227 even though it was their mistake. I asked to speak to her General Manager Joe Mayhew. She told me he was in a meeting and that he would do nothing for me but that she would have him contact me. Around 2pm today 3/15/2021 I received a call from Joe Mayhew who stated "I understand your upset" to which I replied "yes I am you should honor your internet pricing that you put on your website. It's not my fault your dealership made a mistake". His response was "I can change prices whenever I want and I am covered by a disclaimer". I then told him this was false advertisement and a bait and switch tactic which is illegal". His reply was "this is not a bait and switch tactic, GO TAKE YOUR BUSINESS SOMEWHERE ELSE"!!! More
by J
Employees Worked With
C.G. Joe Mayhew
March 11, 2021
Im very confused because they advertise a Yukon on Excellent price, but when I work on deal with salesman they try to charge me aftermarket stuff, just to make extra money on this deal, since we start Excellent price, but when I work on deal with salesman they try to charge me aftermarket stuff, just to make extra money on this deal, since we start working on that deal they try to force me to buy that stuff, service agreement, service coupons, all weather mats, wheel lock, etc increasing the price for about 3,000.00 dlls (prices over they advertised on accessories with installation ) they never give me the option to refuse or remove that stuff from the price, they don't have disclosure on price advertising telling to customer about that practice, its legal, its fair for us as customers, I understood the window tint and wheel locks maybe they al ready installed, I spoke with sales manager different salesman but every one say the same thing, all dealerships work like that. VERY DISAPPOINTED!!!, and they run my credit a lot of times trying to doing their deal with their banks, no matter that I already had my bank approval, no matter that they run my credit on the next 3 days trying to doing what? I don't know, they already knew that I have the best deal with my bank. they prefer to lose a customer and earn more profit!!! More
by Mario
Employees Worked With
William, Westley
