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Big Star Buick GMC

Baytown, TX

4.3
819 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 819 reviews

June 29, 2023

Very friendly and knowledgeable people had my truck in and out with ease and left it nice and clean More

by sotof
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
The service dept.
June 29, 2023

My salesman Durran was awesome. He always answered my calls/texts throughout the whole buying process. I would recommend More

by Ljking16
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Durran,Starks
June 28, 2023

took my car in twice to fix whatever was making the check engine light turn on and they said 3 days to diagnose but nobody ever called to update and at the end of the week when i finally call they have no an More

by BRENDANATURALSTONEINC
Recommend Dealer
No
Employees Worked With
do not remember names
June 28, 2023

You are just a number to them. The service doesn’t feel like they really care about your vehicle. More

by LMJ188
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jeff
June 28, 2023

Excellent customer service, from the showroom floor to the service & parts department! Number one in my books! More

by sfain0923
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
None of these people work at Big Star Buick, Baytown, Texas.
June 27, 2023

I was very pleased with the way we were treated at the dealership. Everyone was professional. More

by Kbreaux59
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Wesley Castillo
June 27, 2023

Tim got me in and out with no problems and everything was done in a timely manner. More

by ALLHENRY33
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Yvan Isas
June 27, 2023

Overall we were extremely happy and satisfied with the dealings of the Big Star GMC dealership. Vincent (our salesman) and Bert (in Financing) were exceptionally kind, professional and knowledgeable with More

by bjmurray1
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bert - Financing Dept., Vincent Pierre II
June 25, 2023

A scheduled Express oil change should not take 2 hours to complete. After an hour and a half had passed, I was told that our vehicle was in the wash. It wasn't detailed, so why did it take 30+ minutes to More

by DLeaven
Service Time
Recommend Dealer
Yes
Employees Worked With
I do not know
Jun 26, 2023 -

Big Star Buick GMC responded

Thank you for taking the time to leave a review for our dealership. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! Scott Kimborough, General Manager, skimbrough@bigstarbuickgmc.com

June 25, 2023

It is a whole lot different than Baytown GMC. The people are kind and courteous, and willing to help anything you need. More

by REFLETCHER60
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anthony Jordan
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