Big Star Buick GMC

I took my Cadillac CTS here to have the oil changed when I picked my car up there was a big Dent in the passenger side door I have tried numerously to contact someone there they will not return my calls the I picked my car up there was a big Dent in the passenger side door I have tried numerously to contact someone there they will not return my calls they will not return my Emails. Please do not have your car serviced here the customer service is terrible I am still waiting to get my car fixed. More

My sales rep was Mannie and he did an awesome job from start to finish. He was very knowledgeable and professional. Mannie worked with me to get the cost of the truck and my payments that were in my budg start to finish. He was very knowledgeable and professional. Mannie worked with me to get the cost of the truck and my payments that were in my budget. William (manager) also helped out with getting me into my truck and he was very professional as well. I'll definitely recommend everybody looking for for a vehicle over to Big Star Buick GMC baytown. More

Best experience with a dealership ever. We're 4 hours away. Jose our sales rep had everything ready. We signed papers and were out driving home within 45 min tops. I'll be back. We're 4 hours away. Jose our sales rep had everything ready. We signed papers and were out driving home within 45 min tops. I'll be back. More

Our sales rep was Martin. Came in and test drove a SUV for my wife. transaction was smooth we were in and out! we have purchased several trucks / cars from Baytown GMC Came in and test drove a SUV for my wife. transaction was smooth we were in and out! we have purchased several trucks / cars from Baytown GMC More

I have purchased my vehicle from them, but, the follow up has been horrible. There were a couple of things that they said they would fix(I have this in writing), but when I ask them about it they give me th has been horrible. There were a couple of things that they said they would fix(I have this in writing), but when I ask them about it they give me the runaround and once they even hung up on me. When they called to let me know my plates were in, the girl on the phone was very rude, not professional at all. I made a big ticket purchase from them, you would think a little courtesy would go a long ways. More

It was great and rick helped me out a lot I really appreciate everything he did for me. appreciate everything he did for me. More

Bonnie and Easy (Ezekiel) made the process painless. We will be going back for our next purchase We will be going back for our next purchase More

Pesimo servicio en reparacion, ellos me dijeron que se iva a tomar de 5 a 7 dias en revisar mi camioneta para darme un diagnostico pero pasaron 9 dias y nunca me revisaron la camioneta, al final del dia t iva a tomar de 5 a 7 dias en revisar mi camioneta para darme un diagnostico pero pasaron 9 dias y nunca me revisaron la camioneta, al final del dia tuve que sacar la camioneta y llevarla a otro taller, pesimo servicio.. More

My sales rep Victoria did an outstanding job . From the start to the end. She was very knowledgeable of my vehicle. Financing was also outstanding . From the start to the end. She was very knowledgeable of my vehicle. Financing was also outstanding . More

Nice friendly and fast service. My appoint was at 7am I was out no later than 8:30am. I have only one concern that is my tires sensor was not reset after the tire rotation. I had a My appoint was at 7am I was out no later than 8:30am. I have only one concern that is my tires sensor was not reset after the tire rotation. I had a leak/flat 3 days later my car kept stating the right front tire when it was the right back tire. If a little more attention to detail to regarding resetting sensors can be apply I would appreciate. Overall I enjoy coming to your service department. More