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Big Star Buick GMC

Baytown, TX

4.3
819 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 819 reviews

July 22, 2023

Service staff was very polite,uber service was great. Service taken longer than expected.thanx More

by SAMUEL2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Villirenain
July 22, 2023

Everyone from reception, sales to finance were very helpful and made our buying process so easy. More

by DAVWJACK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran (Salesperson) William (Finance)
July 21, 2023

Jose was very nice and relaxed. Houston did a great job walking me through signing the paperwork. My only complaint was the smell of the vehicle. It had been sprayed with some type More

by bjellis99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Houston, Jose Carranza
Jul 24, 2023 -

Big Star Buick GMC responded

Hello, Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Thank you. Scott Kimborough, General Manager, skimbrough@bigstarbuickgmc.com

July 21, 2023

Very fast turnaround on my service. They said 7 days for diagnostic and it was fixed and ready the next morning. More

by huertajasmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe service advisor
July 21, 2023

Great service, very friendly. Was able to take care of everything including the recall in less than an hour. Thank you!!! More

by WINKIEWEASELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff was my service advisor, his names not in the list. He was very helpful.
July 20, 2023

My experience was good as usual and a big shout out to Bert and Houston Thank you guys for the help and excellent customer service More

by LINDA_KAYL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Bert and Mr. Houston
July 20, 2023

Tim was great throughout the whole process. Thank you Tim and the rest of the team. More

by stevenibarra1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim.
July 20, 2023

Wesley Castillo was very personable and professional. Great customer service for a warranty completed. Appreciated the reservation on the cadillac since we drove over three hours to dealership. More

by dianna_kinnard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Castillo
July 20, 2023

They were fast, efficient, courteous and helpful. Just what I needed while I waited for my vehicle to be serviced. More

by CARRIEHORN281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy
July 19, 2023

Polite and professional staff, no complaints. They helped me get the final numbers where we wanted them in order to close the deal. More

by Erik
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
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