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Big Star Buick GMC

Overview Reviews (819)

Big Star Buick GMC

Name: Big Star Buick GMC
Address: 4411 East Freeway, Baytown, TX, 77521, US
Telephone: (281) 245-0298
Rating: 4.3

4.3

819 Reviews

4411 East Freeway, Baytown, Texas 77521

Directions Directions

Sales: (281) 245-0298

Service: (281) 301-0371

Parts: (281) 301-1138

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Big Star Buick GMC

Baytown, TX

Overview

Reviews

4.3

819 Reviews

Call Dealership (281) 245-0298

4411 East Freeway

Baytown, TX

77521

Directions

4.3

819 Reviews

Write a review

This rating includes all dealership reviews, with more weight given to recent reviews.

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Purchase Time

Finance Experience

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Overview Reviews (819)

Contact Big Star Buick GMC

Sales: (281) 245-0298

Service: (281) 301-0371

Parts: (281) 301-1138

Call (281) 245-0298

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Showing 819 reviews

July 24, 2023

SERVICE VISIT

Return to Bay Town due to the fact that I bought the truck at that location and brought it back in for oil change truck at that location and brought it back in for oil change More

by rglofton

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Easy I think his name is Ezekiel

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July 24, 2023

SERVICE VISIT

The customer service was great. The employees were polite and caring. The car wash was beyond my expectations. I felt that the time I spent waiting on my vehicle service was a littl The employees were polite and caring. The car wash was beyond my expectations. I felt that the time I spent waiting on my vehicle service was a little longer than I wanted. I would have like updates as to the progress of the work while I waited. I would have felt more at ease knowing that each step had been “checked off” and that the technicians were getting closer to finishing. More

by VABREWER1

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Unknown

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July 24, 2023

SALES VISIT - NEW

I've purchase from Big Star Buick on a couple of occasions. Mr. Houston was my sales rep on all of those occasions, and as always, he was easy to work with, making my transactions smooth. He helpe occasions. Mr. Houston was my sales rep on all of those occasions, and as always, he was easy to work with, making my transactions smooth. He helped me find the tuck I was looking for and made the experience straight forward and easy for me. I really appreciate his knowledge of the truck as well. Thenks again Mr. Houston. More

by Terry 2015

Verified Customer

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Purchase Time

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Recommend Dealer

Yes

Employees Worked With

Benjamin Houston.

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July 24, 2023

SERVICE VISIT

Fast, friendly and amazing customer service highly recommend this dealership for future purchases of vehicles recommend this dealership for future purchases of vehicles More

by JNRODRIGUEZ1509

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Vincent Pierre II, Jose Umana, Madison Spencer

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July 24, 2023

SALES VISIT - NEW

Very nice people I we recommend to friends and family they there to help you try to get you on a vehicle they there to help you try to get you on a vehicle More

by erigomez76

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Martin Zavala, Martin Zavalla

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July 24, 2023

SALES VISIT - USED

Shaun Holmes gave us the best customer service we have ever received while purchasing a vehicle. ever received while purchasing a vehicle. More

by aagni87

Verified Customer

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Shaun Holmes

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July 23, 2023

SALES VISIT - USED

Poor customer service from the sales manager. Manager did not wanted to keep working with us for another vehicle that we were interested in. Were told you’re not qualified for that vehicle and di Manager did not wanted to keep working with us for another vehicle that we were interested in. Were told you’re not qualified for that vehicle and didn’t show us anymore numbers as to how we would stand. Also seemed frustrated when trying to explain what was needed to be able to purchase. Waste of time! More

by Flores

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Purchase Time

Recommend Dealer

Employees Worked With

Manager

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Jul 24, 2023 -

Big Star Buick GMC responded

Hello Flores, Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you. Chris Russell, General Sales Manager, crussell@bigstarbuickgmc.com

July 23, 2023

SALES VISIT - USED

Eze was great! He was friendly and personable but also to the point when necessary! Will definitely be back! He was friendly and personable but also to the point when necessary! Will definitely be back! More

by kaitlyn.bowden

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Ezekiel Del Real

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July 22, 2023

SALES VISIT - NEW

Great buying experience placed order for vehicle with Cheryl and our salesmanJoe was great. He is very knowledgeable and understands customer service. Cheryl communicated very well with me thru every sta Cheryl and our salesmanJoe was great. He is very knowledgeable and understands customer service. Cheryl communicated very well with me thru every stage of the ordering process all the way thru vehicle delivery More

by archer.mike

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Joe and Cheryl

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July 22, 2023

SALES VISIT - NEW

The staff here at Big Star Buick GMC in Baytown was top notch. Professional and efficient! notch. Professional and efficient! More

by DIANNA.BEAN

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Vincent Pierre II, Claudia Duarte, Martin Zavalla, Kelton Rembert, Marissa Jones, Marvin Driver III, Richard Drews, Tax Alexander, Beth Patlan

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Big Star Buick GMC

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