Big Star Buick GMC

Overall I had a good experience. Vincent was great to work with. He dispelled the stereotype of the car salesman. Vincent was great to work with. He dispelled the stereotype of the car salesman. More

Victoria was amazing, she was so patient, kind and had us in and out quickly. She was effective and efficient with our time and ensured we got the best deal and that we were happy with our purchase. Skip the in and out quickly. She was effective and efficient with our time and ensured we got the best deal and that we were happy with our purchase. Skip the hassle and ask for her! Top notch service, best dealership experience I have ever had. She is the only female sales associate and helped answer all my questions. More

Excellent service This is my second time buying with dealership. Courtesy in all ways Explanatory dealership. Courtesy in all ways Explanatory More

Great service, sales consultant Shaun Holmes was awesome and answered every single question we had. and answered every single question we had. More

Chris and Tim took very good care of us. Took our truck in late one day and got it back the very next day... Took our truck in late one day and got it back the very next day... More

The workers in the service department have continously provided poor customer service. I was initially told that having my truck diagnosed would be a minimum of 5 days. By the fifth day mark my truck wasn provided poor customer service. I was initially told that having my truck diagnosed would be a minimum of 5 days. By the fifth day mark my truck wasn't looked at. Then when trying to call no matter what day or time no one answers. And if I do get an answer no one has information on the status of my truck. I was told at one point that my truck was good to pick up however when I got there to pick up the truck my keys were locked in a safety box that no one had access to. This led to my truck being left there for another full week. The reason behind that is the dealership could not get me a loaner. And I could not get a loaner from my insurance company. In total my truck was at the dealership for over a month. When I received my vehicle for some reason my heat was turned on full blast. When paying out there were staff members sitting in offices just talking while multiple customers were waiting to he helped. At every turn I was given excuses. After a month those excuses don't matter. I will never be returning for any service to this dealership. I will be looking for more ways to let GMC and Buick know that this dealership is horrible. I don't understand why I wasn't given an option to have my truck diagnosed on one day. Then once parts were ordered and delivered have my truck scheduled on a second day. This dealership knew they were understaffed and had a lot on back order. The first move would have been to let the customer know what is exactly going on and the best course of action based on the current circumstances. A customer should not have to pry information out of the staff in order to make the best informed decision. The lack of communication and transparency bt the staff is what cause all of the problems. More

Clean,helpful, friendly , great customer service, Willing to help with what you want and not pushy. to help with what you want and not pushy. More

Best customer service, knowledge of the vehicles was great, overall the team there was amazing and very helpful great, overall the team there was amazing and very helpful More

We were very impressed with Big Star and working with Wesley Castillo, he is very knowledgeable and helpful! Thank you so much for a pleasurable experience! Wesley Castillo, he is very knowledgeable and helpful! Thank you so much for a pleasurable experience! More

Joe Mora was very professional and told me everything that was goimg on or what they recommend to be done that was goimg on or what they recommend to be done More