Big Star Buick GMC
Baytown, TX
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Great experience! Fantastic people. The manager Scott Kimbrough is the real deal this car dealership is lucky to have the big guy. He seemed to understand my needs, Fantastic people. The manager Scott Kimbrough is the real deal this car dealership is lucky to have the big guy. He seemed to understand my needs, budget and wants from the beginning and found a way to make it happen. I will be buying again from him More
Wait time was almost 4 hrs for a 15-30 minute recall job. Unfortunately, time is not recompensed for having to wait on a part to be added that should have been on the headlights before the purchase. Unfortunately, time is not recompensed for having to wait on a part to be added that should have been on the headlights before the purchase. More
The service manager Joe Mora was pretty rude he doesn’t listen to you when you tell him something I changed my phone number and told him he neglected to do. So I was the one constantly calling and asking f listen to you when you tell him something I changed my phone number and told him he neglected to do. So I was the one constantly calling and asking for updates about my vehicle. Completely big lack of communication. Horrible service in my opinion. He needs a better attitude about his job and the way he carries himself. You want to keep your customers happy and it all starts with service! Do better people!! More
Took a while to get the chip in. No one called when it came in. But l called, was told the chip was there and they had it installed the next day, nice folks. No one called when it came in. But l called, was told the chip was there and they had it installed the next day, nice folks. More
The people are really great but they were unable to fix the wind noise problem I’m having, couldn’t find anything wrong 😑 I know it’s not my imagination, I have a friend with the same car and his doesn’t the wind noise problem I’m having, couldn’t find anything wrong 😑 I know it’s not my imagination, I have a friend with the same car and his doesn’t have any wind noise. It’s really bad on the freeway. More