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Big Star Buick GMC

Baytown, TX

4.3
819 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 819 reviews

July 30, 2023

Great experience! Fantastic people. The manager Scott Kimbrough is the real deal this car dealership is lucky to have the big guy. He seemed to understand my needs, More

by DBALDWIN5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II, Claudia Duarte, Martin Zavalla, Kelton Rembert, Marissa Jones, Marvin Driver III, Richard Drews, Tax Alexander, Beth Patlan
July 30, 2023

They got through faster than ever. The suv came back clean and ready to go More

by RELEONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
July 30, 2023

Wait time was almost 4 hrs for a 15-30 minute recall job. Unfortunately, time is not recompensed for having to wait on a part to be added that should have been on the headlights before the purchase. More

by dianav_06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Mora
July 30, 2023

The service manager Joe Mora was pretty rude he doesn’t listen to you when you tell him something I changed my phone number and told him he neglected to do. So I was the one constantly calling and asking f More

by CHANNELZ85KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Mora
July 30, 2023

Took a while to get the chip in. No one called when it came in. But l called, was told the chip was there and they had it installed the next day, nice folks. More

by FRIOSLATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown (Service Desk)
July 30, 2023

good place to purchase a vehicle and good service Martin my sales man he’s putty good More

by jromero1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Zavalla, Madison Spencer
July 29, 2023

The people are really great but they were unable to fix the wind noise problem I’m having, couldn’t find anything wrong 😑 I know it’s not my imagination, I have a friend with the same car and his doesn’t More

by SUSANKMCNABB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II, Madison Spencer
July 29, 2023

Great customer service ,Damon was a great person to deal with, no pressure and I will consider this dealership again More

by lavergnejr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damon Horton was an excellent salesman
July 29, 2023

Great Staff & Service, A Big Thanks to Victoria for going above & Beyond Her Line of Duty !!!!!!!!!!! More

by 831artj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria @ Service Dept.
July 29, 2023

Durran Starks was wonderful to work with! Very enjoyable experience! Hope the service I experienced continues! More

by SJMIKS
Recommend Dealer
Yes
Employees Worked With
Durran Starks
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