Big Star Buick GMC

Big Star Buick and GMC isnt a reputable dealership. They promise one thing , replacing a broken windshield with GM OEM glass, and try to use aftermarket instead. This is how they treat a cash paying They promise one thing , replacing a broken windshield with GM OEM glass, and try to use aftermarket instead. This is how they treat a cash paying customer. More

Tim in the service department is rude. I’ll never deal with him again. Took 6 weeks to fix my truck. Then they lied to me about changing my oil. Had to do back and get Kendra the service m I’ll never deal with him again. Took 6 weeks to fix my truck. Then they lied to me about changing my oil. Had to do back and get Kendra the service manager to watch them change my oil. Was not given any compensation for discount for their mess up. Tim has made me consider never using big star again. More

It started bad after I purchased the vehicle but the dealership rectified everything in the end. dealership rectified everything in the end. More

Let me start off by saying, we purchased our vehicle there and really no hiccups, the truck was missing the Park Assist feature and were told when the parts became available they would notify us to inst there and really no hiccups, the truck was missing the Park Assist feature and were told when the parts became available they would notify us to install. Got letters in mail from GMC stating parts were available back in Dec 2022, now Aug 2023, to get with our dealership to order parts. This dealership kept telling us parts were still unavailable nationwide. Contacted GM to let them know of my issue with this dealership. They tried for 3 weeks, Aug 2023, to get someone to call them back, nothing from this dealership. GM called a different dealership 50 miles away and the Park Assist was in stock. So I arranged for appointment and within 4 days had the Park Assist installed as well as 2 other recalls. I wouldn't recommend this dealership to anyone even my enemies. More

This is the 2nd time buying from Big Star. We enjoyed the first one so when it came time to get another vehicle, we went to them first. Would recommend. We enjoyed the first one so when it came time to get another vehicle, we went to them first. Would recommend. More

The service advisor was courteous and had my information pulled up very quickly. He let me know about how long the service would take. When the job was completed my vehicle was super clean and it was done e pulled up very quickly. He let me know about how long the service would take. When the job was completed my vehicle was super clean and it was done early. Great job More

I had really good person that help me his name Shaun Holmes , Did everything in is power to take care of my needs in buying my Truck . I will recommend him to my friends and family his great. Thank you Holmes , Did everything in is power to take care of my needs in buying my Truck . I will recommend him to my friends and family his great. Thank you GMC. More

Victoria is a true credit to the service department. She knows me when I come in and listens to my vehicle needs and concerns. She is one of the best service advisors I've ever dealt with. She knows me when I come in and listens to my vehicle needs and concerns. She is one of the best service advisors I've ever dealt with. More

Professional, Respectful, Excellent,Kind, Clean,Reasonable,Hard Workers. I have brought several Vehicles from this Dealership Clean,Reasonable,Hard Workers. I have brought several Vehicles from this Dealership More

Big Star Buick GMC service department has done a really good job servicing my vehicle. I don’t like that it’s very difficult near impossible to speak to an actual service advisor when trying to schedule se good job servicing my vehicle. I don’t like that it’s very difficult near impossible to speak to an actual service advisor when trying to schedule services. It’s necessary occasionally to determine cost estimates and time to perform service. Leaving messages is a waste of time, they never callback. This has happened more than once. I really wish they would realize how important “customer service” truly is. More