Big Star Buick GMC

Good customer service. When making an appointment car gets in on time and gets finished quickly. When making an appointment car gets in on time and gets finished quickly. More

Quick and efficient customer service was awesome and great..thank you to the big star team great..thank you to the big star team More

Good prices and wonderful staff. I really enjoyed my buying experience at Big Star. Joe was great. I highly recommend Big Star. I really enjoyed my buying experience at Big Star. Joe was great. I highly recommend Big Star. More

Service center was not honest with me about the service needs of my vehicle, they said my brakes were bad but when I took my car to Brake Check I had over 50% of brake life left on my brakes needs of my vehicle, they said my brakes were bad but when I took my car to Brake Check I had over 50% of brake life left on my brakes More

Great people a be customer service. Will definitely recommend to my friends and family. Thank y’all. Will definitely recommend to my friends and family. Thank y’all. More

Let me start at the beginning. We brought in our car 1 month ago on 6/20/23 to have a list of things we wanted to have checked out. Tim was our advisor. He said it should be a co We brought in our car 1 month ago on 6/20/23 to have a list of things we wanted to have checked out. Tim was our advisor. He said it should be a couple weeks given the list we gave him. One of the things to check was the A/C. Now let me tell you that prior to bringing the car in there was some liquid that was spilled on the A/C-radio control panel so that was not working. So there was no way to control the A/C at all. Tim said that part was discontinued through Buick. He said to Austin Radio and Speedometer downtown to have the A/C/Radio control head control panel cleaned and repaired. We called that place and they said since the spill was done 2 months ago that the whole panel needed to be replaced and that is what we did all in the same day of picking up our car today 7/20/23. We got the control panel part and had it installed and everything comes on but the A/C IS NOT BLOWING COLD! Now on the invoice it says 3.5 hours of labor to replace the condenser and evac, dye check and charged the system. Total labor and parts $577.50. It even says "test drove to confirm repair" on the invoice Job 12 on page 3 and 4. Yes I know you can't tell if its working if the control panel is not working but why say its fixed when you can't turn it on to begin with?? So my point being is that we were told it was fixed and charged for a fixed and working A/C and it is NOT WORKING. It blows only hot air! Joe the service manager, when we came back the 2nd time said "that how can we fix the A/C if you can't turn it on?" Also he even told me" why are you rolling your eyes?" We just spent $6148.67 there and took it there because we were under the impression that the service department that is supposed to have CERTIFIED TECHNICIANS and have most of the parts there plus the car was purchased there before it became BigStar. When we got the car back the inside had black marks on the inside door panel, some brown dried up liquid on the dash and driver door and dusty on inside. There was still plastic stuck to outside door and roof as well. I am very disappointed in the service and the way I was treated. I was also told by Joe that anything else that needed to be done to the A/C I would have to come out of pocket for. I was never called and asked if i wanted the leaking condenser fixed. I only told Tim I wanted the A/C working. If the A/C couldn't be fixed while the controls were not working then why attempt to fix the A/C without first the controls working??? Also Tim promised us for 2 weeks that it would be done in 1 or 2 days that it would be ready when obviously he had no time table on when it would be fixed and it still is not fixed for what I brought it in for. I am asking for a refund of the $577.50 so I can take my car and get the job done the correct way. This email was sent to the GM AND GM in Detroit. No Refund More

worst purchase on a vehicle with transmission lifters messed up. dealer can not give me a loner. and we will not trade my vehicle in something else. this has been a nightmare for us and i really regret b messed up. dealer can not give me a loner. and we will not trade my vehicle in something else. this has been a nightmare for us and i really regret buying a vehicle from here. first day i drove the truck home i had to go back to dealer and NOTHING was done. i get it, its sold as is but at least have a heart to help us out with something! I WILL NOT RECOMMEND THIS DEALER TO ANYONE. More

Great experience! No pressure. Our salesman, Durran, was great and really helped us get a great deal. The finance department wasn't pushy on the extras. Highly recomm No pressure. Our salesman, Durran, was great and really helped us get a great deal. The finance department wasn't pushy on the extras. Highly recommend this dealership! More

The employee is very friendly And the service is good and fast Very good And the place is very clean and fast Very good And the place is very clean More

Did no good to make an appointment. They need 3 days just for diagnosis of check engine light. They need 3 days just for diagnosis of check engine light. More