
Big Star Buick GMC
Baytown, TX
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Awful customer service. Next to zero communication from the service department about the status about my vehicle. Every update I received was because I had to call them. The Next to zero communication from the service department about the status about my vehicle. Every update I received was because I had to call them. They would promise a date which came and went and would not give the courtesy of letting me know they were running behind. After this experience, I would not trust this service department with an oil change. This experience was also the driving factor for me buying a new Toyota Tundra. More