Big Star Buick GMC
Baytown, TX
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Friendly, salesman was informative without being pushy. Felt like Eze was working to get me the best deal. Financing was quick yet I left knowing what I committed too. Felt like Eze was working to get me the best deal. Financing was quick yet I left knowing what I committed too. More
We gave a $1000 deposit on a car and were told it was ours. We drove 2 hours to pick up and were told a massive lie at the last minute of why we could not purchase and drive home. We were told we could p ours. We drove 2 hours to pick up and were told a massive lie at the last minute of why we could not purchase and drive home. We were told we could purchase but not leave with vehicle due to no more temporary plates. Then told it would be 5-7 days later. We found out from other dealerships that this was a lie. Apparently vehicle sold out from under us. No one from customer care or management came to speak with us. Luckily we were able to find a better vehicle for a better price at s different dealership and the purchase was easy and a great experience. I would not recommend dealing with this dealership. Honesty goes a long way. More
Great dealership! Salesman was very helpful and not pushy! Management team was open to negotiations. Finance depth not pushy on extras. Got the vehicle we wanted at a Salesman was very helpful and not pushy! Management team was open to negotiations. Finance depth not pushy on extras. Got the vehicle we wanted at a really good price and met our monthly payment budget. Great experience! Highly recommend this dealership. More
Sold me a 2024 Denali HD and only use it for 3 days and ac,radio stop working they been having it for the last 3 weeks and no rental sad to spend alot money and sale person don't keep me updated ac,radio stop working they been having it for the last 3 weeks and no rental sad to spend alot money and sale person don't keep me updated More
Went to get a courtesy oil change my tires were rotated drove my truck for a whole month I was busy with aunt going thru hospice passed and never notice the dealer ship didn’t put one of the lug nuts on drove my truck for a whole month I was busy with aunt going thru hospice passed and never notice the dealer ship didn’t put one of the lug nuts on front passenger tire .. thanks to god nothing happened to me or my family . More
Very unprofessional of them to not follow up with me after calling several times about apart which was supposed to be special order. I called several times in a 4 month period and even when the part was after calling several times about apart which was supposed to be special order. I called several times in a 4 month period and even when the part was there nobody called me back to make arrangements. More