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Big Star Buick GMC

Baytown, TX

4.3
819 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 819 reviews

October 14, 2024

The dealership finance department dropped the ball on the financing and I had a hard time making sure my first payment was made on time. More

by debrahubert2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
October 14, 2024

Sales staff was extremely helpful in helping me select the right vehicle and achieve the best price More

by Cody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
October 12, 2024

The representative was professional and very supportive during my time at the shop. Keep me updated during the visit. More

by donwwalkerjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Rowles
October 12, 2024

It is Hard to get an appointment. Staff is not helpful when I have concerns. More

by pamslmsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
October 12, 2024

I was treated with courtesy and work was completed in a mannerly time. My service rep was very courteous and helpful More

by V44BRUCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service person’s name
October 10, 2024

Alex at big star provided us with an exceedingly welcoming and relaxed buying experience. He was incredibly knowledgeable and was able to answer any questions that we had with great detail. He ensur More

by Tammymckenzie04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rivera
October 10, 2024

Great customer service. I had to get new equipment installed in my new vehicle, Vincent one of the salesman met me half way with a loaner vehicle and drove my truck to get t More

by tctweek
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
October 10, 2024

This dealership is great with amazing employees and great customer service. They care about their customers More

by zackd02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Bohanon
October 09, 2024

I definitely recommend Joe Worley, he got me into a new car and the wait time was minimal, he applied my discounts, took a pic of me and my new baby Buick, and sent me on my way. They were also efficient i More

by KAYLEEGIBSON21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Worley, Madison Spencer
October 08, 2024

The car came with two rear tires that had plugs in them and bad tire sensors. More

by Darian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricardo Gallaga
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