Big Star Buick GMC

Vincent did an excellent job at getting us into a vehicle within our budget. Happy about the purchase within our budget. Happy about the purchase More

I trade vehicles every two years, and this was by far the most seamless (and quickest) purchase I have ever made. Dexter and his entire team made sure of this. I will be purchasing my future vehicles here w most seamless (and quickest) purchase I have ever made. Dexter and his entire team made sure of this. I will be purchasing my future vehicles here without a doubt. I typically dread the process due to it being so pressure-based and time consuming-my mind has been changed. More

I bought a new truck from this dealership about 2 months ago. They give me only one key for the truck, and when I called back to the dealership and talk to my sales person and sales manager. They don’t want ago. They give me only one key for the truck, and when I called back to the dealership and talk to my sales person and sales manager. They don’t want to talk to me anymore because they already sold the truck and the deal is done More

Victoria and the service department provided an excellent experience. My vehicle was done ahead of time and the issue was completely resolved. experience. My vehicle was done ahead of time and the issue was completely resolved. More

Appointments made easy. Friendly, reliable service. As a single lady, they make me feel safe. Friendly, reliable service. As a single lady, they make me feel safe. More

yes, would recommend this sales to others with specifcis on who to interact with. Everyone was polite and helpful, except Heather. She was rude and dismissive. Compared to everyone elses professionalism wit on who to interact with. Everyone was polite and helpful, except Heather. She was rude and dismissive. Compared to everyone elses professionalism with me, I would recommend, if she is expected to have customer contact in the future, I would recommend that she be undergoes more extensive training in customer service. Specifically, how to listen and respond to customers in a more socially acceptable tone. This is not the social climate to "try" people. More

Undisclosed charge did not appear until I was ready to bring a check,that I discovered a Dealer Aftermarket charge of almost $4,000. bring a check,that I discovered a Dealer Aftermarket charge of almost $4,000. More

I have used Big Star Buick GMC for all maintenance for several years and so it was no surprise that buying one there was a great experience. My salesman was perfect and will recommend him in the future. several years and so it was no surprise that buying one there was a great experience. My salesman was perfect and will recommend him in the future. More

I have always been treated very well at this dealership Good service and very good relationship with my sales person Vincent does a great job Thanks again Pat Guidry Good service and very good relationship with my sales person Vincent does a great job Thanks again Pat Guidry More

No timely communication or explanation of required work. No updates at all. Calling into dealership is a horrible process. I felt I was forced into an expensive repair. No updates at all. Calling into dealership is a horrible process. I felt I was forced into an expensive repair. More