Big Star Buick GMC

cost toooooooooo much for my fuel pump at least my full pump could be solid gold......i did not know the name of the individual that i worked with! least my full pump could be solid gold......i did not know the name of the individual that i worked with! More

Cant get parts without contacting customer service, per service manager. Sales department promised me things that I have never received. Previous service on parts were not completed either. Switched t service manager. Sales department promised me things that I have never received. Previous service on parts were not completed either. Switched to GMC in 2022 and have advised everyone I know to stay away from this dealership. More

The service department was extremely helpful and courteous. My vehicle was repaired in a timely manner and at a reasonable cost. courteous. My vehicle was repaired in a timely manner and at a reasonable cost. More

Customer service when you go in is terrible. I walked in and no one even acknowledged me. I went to the counter and stood there waiting for one of them to say something. I was the only customer I walked in and no one even acknowledged me. I went to the counter and stood there waiting for one of them to say something. I was the only customer there. I had an appointment and still had my car taken in an hour later. They need to work on communication and customer service. More

Service Department - No communication whatsoever. Every time that I have used Big Star, the communication has been terrible. I have never received a call ( or even a text or email ) telling me that m Every time that I have used Big Star, the communication has been terrible. I have never received a call ( or even a text or email ) telling me that my vehicle is ready. This last time, they did not address one of the items that was written up and I am still waiting on an explanation as to why. Both my wife and I have new GMC vehicles, under warranty, so I don’t want to take them elsewhere for a variety of reasons. They just don’t seem to care. Must have plenty of business. More

Bought 3 new cars from y’all and been very please thanks to Martin my sales man to Martin my sales man More

Joe Mora is awesome, he should be manager , Joe makes it happen, he has an excellent way to make things happen happen, he has an excellent way to make things happen More

Excellent Service, short wait time, communication on services excellent and quick. Car clean when released back to me. services excellent and quick. Car clean when released back to me. More

Not consistent with price of service . The price for individual is 6x the price of warranty work. The price for individual is 6x the price of warranty work. More

Very friendly clean service, Joe was great salesman, found me the color I wanted and price found me the color I wanted and price More