Big Star Buick GMC

They will under handedly sneak in additional charges that aren’t easily detectable at the final signing. aren’t easily detectable at the final signing. More

On 09/24/2024, I took my 2015 Buick Enclave into your dealership to get the driver side airbag replaced. I was notified that the part was in and scheduled a day and time to bring my car to the dealership dealership to get the driver side airbag replaced. I was notified that the part was in and scheduled a day and time to bring my car to the dealership. When I arrived I told the gentleman who checked me in why I was there. I sat for 2 hours before the service person came to tell me that they didn’t have the part for my car. I was told that the part would be ordered and it should be in 3 days and I would a text. More than one month has passed, I have not heard from the dealership. I have tried for several months to get the airbag replaced. I left three messages on a complaint phone number and I have heard from anyone. More

Wash job was very bad sorry need to check every wash done for know on for know on More

I did a lot of research before buying and they had the best prices and selection in Texas! Vincent was great to work with! It was worth coming all the down from Austin. I’m very happy with my purchase. best prices and selection in Texas! Vincent was great to work with! It was worth coming all the down from Austin. I’m very happy with my purchase. More

Joe was very patient with us, we took about a month before we came in to look and talk to him. Very satisfied! Thank you Joe before we came in to look and talk to him. Very satisfied! Thank you Joe More

Very dissatisfied with the service overall. Bad customer service, from advisor assigned. No communication as far as vehicle status. Timeframe for simple repair (battery)was unacceptable, they h Bad customer service, from advisor assigned. No communication as far as vehicle status. Timeframe for simple repair (battery)was unacceptable, they had the vehicle for 5 days. Trying to get anyone to answer the phone is a battle as well. Hopefully the new manager takes over and makes service department valuable. More

The dealership was fine, but the person that helped me was helpful and has even checked to see how things are going. was helpful and has even checked to see how things are going. More

Excellent Customer Service! Oil change was done in a timely manner, and all other services were informed as soon as they started on the vehicle. Oil change was done in a timely manner, and all other services were informed as soon as they started on the vehicle. More

Service writer was cordial but did not follow up on promises. Very slow to communicate promises. Very slow to communicate More

Great automobile dealer with a wide variety of inventory. Employees are helpful and care about the costumer. Employees are helpful and care about the costumer. More