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Big Star Buick GMC

Baytown, TX

4.3
818 Reviews

4411 East Freeway

Baytown, TX

77521

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Showing 818 reviews

August 25, 2024

Very friendly. I’m glad I purchased my two auto there. Their service is great. More

by VALTEXCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Driver III, Richard Drews, Tax Alexander, Alex Rivera
August 22, 2024

Our salesman, Brandon, was very nice. Got the vehicle we wanted for a pretty fair price once the hidden fee was taken care of for us. There were two things that needed to be fixed and we More

by purple5879
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Miranda, Salesman
Aug 23, 2024 -

Big Star Buick GMC responded

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Karl Lutz, karll@bigstarhonda.com

August 22, 2024

Our salesman, Ben Reed has great customer service, he answered all our question's and presented a fair pricing with no xx. More

by CEVERETTJACKSON
Recommend Dealer
Yes
Employees Worked With
Ben Reed
August 21, 2024

Good customer service, was kept notified of vehicle status, all work completed as per requested service More

by murrayf19702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claudia Duarte, Madison Spencer
August 18, 2024

Great staff that made the buying process a pleasant one. Sales did not pressure us into a purchase but made sure we were ready to buy the exact model. Ended up driving numerous vehicles to ensure the corr More

by wash1331
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Miranda
August 18, 2024

Great, low pressure experience. Very friendly / helpful staff. I would purchase another vehicle through Big Star. More

by craig.birdsell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DJ
August 14, 2024

Victoria was awesome. She help me get what I wanted for the price I wanted to pay. She was very informative and helpful More

by NORRIS_E
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria
August 14, 2024

Working with Joe was super easy. Very nice and professional. We told him what we were looking for and he had it up front waiting on us to look at. More

by bigbear_39194
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Worley
August 13, 2024

Great sales lady! She made the process easy and enjoyable. She did her best to make sure I got everything I wanted in my new truck. More

by chris@cstanleylaw.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rejina was awesome!!
August 13, 2024

Gente amable, buen servicio, me ayudaron a llevarme una troca ese mismo día, precios accesibles al igual que los pagos mensuales, todo bien. Solo necesitan un poco más de orden en cuestión de la papelería More

by Jorge Pena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
José Moreno
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