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Big Star Buick GMC

Baytown, TX

Overview
Reviews
4.3
818 Reviews
Call Dealership (281) 245-0298

4411 East Freeway

Baytown, TX

77521

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Showing 818 reviews

September 04, 2024

Customer service was the worst. No communication at all with me. They charged me for something that’s it did not need any repair. My truck was at the dealer over 2 months More

by sgttruckin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendra, Joe and Chris
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Sep 06, 2024 -

Big Star Buick GMC responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Mayhew, General Manager jmayhew@kengarff.com

September 04, 2024

Very friendly and helpful dealership. I went in and found my truck got the deal done and drove away in a new vehicle just that simple.went back got my truck bed done few days later. When More

by Mrkdhenry64
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe worley
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September 03, 2024

Big Star made the truck buying experience easy and pressure free. My salesman exceeded my expectations along with the finance department! I’ll definitely buy another vehicle from them More

by DAVIDCORTEZ07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Rodriguez
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September 03, 2024

Thank you to Big Star! Everyone was great. I have already recommended to a friend. More

by Jen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II, Madison Spencer
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September 03, 2024

Big Star Buick GMC was extremely professional, honest, courteous and knowledgeable during our purchase of a new GMC 2024 Sierra 1500. We are loving our truck!! More

by TCARNEY05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Pierre II
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September 03, 2024

Helpful friendly and warm welcoming assisted whit every question I had I informed me with everything I needed More

by munoz281
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Worley
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September 03, 2024

Andrea took care of my vehicle and me like she always does. Great communication and fast results More

by ORTA.V1522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
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September 02, 2024

They held my car for two weeks or better and didn’t fix the problem. I paid to get my coolant leak fixed and it’s still leaking. They just took my $1,100 dollars. More

by CHARLESELLIS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Sep 03, 2024 -

Big Star Buick GMC responded

Hi Charles, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Joe Mayhew, General Manager jmayhew@kengarff.com

September 02, 2024

The service was fantastic, great job thank you so much for all the help see you again More

by BOSS.1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
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September 01, 2024

The dealership was clean and friendly. Sales staff were very attentive. I would bye again. More

by casinogirlm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuell
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