
Big Star Buick GMC
Baytown, TX
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Alex is laid back and has always been great to deal with. A older gentleman named david I believe went out of his way yesterday while Alex was busy with another customer helping me as I was looking at differe A older gentleman named david I believe went out of his way yesterday while Alex was busy with another customer helping me as I was looking at differen't Sierra pickups getting keys and even bringing me a cold bottle of water while I was outside.Lastly Fernando in finance is my favorite.Great guy all around with such a positive helpful attitude. More
I purchased a vehicle along with an extended warranty. Now with that being said about a week having the vehicle the check engine light turned on. I scheduled an appointment to get it repaired, while at th Now with that being said about a week having the vehicle the check engine light turned on. I scheduled an appointment to get it repaired, while at the dealership I was informed that my extended warranty did not cover anything that was wrong with my vehicle. More
Overall the dealership was good. Sales person was friendly and mostly knowledgeable. The only issue I have had was the back head rests for my vehicle are the wrong ones and is a fac Sales person was friendly and mostly knowledgeable. The only issue I have had was the back head rests for my vehicle are the wrong ones and is a factory defect. The sales person scheduled me an appointment for new headrests and I took my vehicle in only to find out that these parts are on back order. I cannot use my back compartment because my seats won’t fold down and there’s no way of knowing when these parts will be in when I was told they were ordered and available. More
Just your typical dealership, salesmen’s are great it’s that second door you go through, love it when they say you don’t have to take any of these options then you say no I don’t want any of these options that second door you go through, love it when they say you don’t have to take any of these options then you say no I don’t want any of these options since you said i don’t have to take any of these options, the look on their faces priceless, now I have to please you More
Pleased with the work they do, also the packages that they have are affordable. I do the $159 00 oil change,tire rotation and car wash . Can't get that any where else they have are affordable. I do the $159 00 oil change,tire rotation and car wash . Can't get that any where else More