Big O Dodge Chrysler Jeep

Horrible Service Department Horrible service department. The door handle broke off on my RAM 1500. I brought it in and asked if they could give me a quote to fix it. They quot Horrible service department. The door handle broke off on my RAM 1500. I brought it in and asked if they could give me a quote to fix it. They quoted me $100 for the part, $50 for the labor, so I told them to do it. They said they had to order the part, so I paid for the part, and took the truck back when the part came in. Now they're saying the panel that the handle attaches to needs to be replaced, that would have to be ordered and I'd have to come back again. The problem is, this part is an additional $200 and the labor an additional $100. So now the $150 repair is a $450 repair. That's more than I want to spend, so I say never mind, and ask for my money back on the handle. They're now telling me that since it was a special order part, they can't refund me. If they would have done what I asked them to do in the first place and given me an accurate quote for the repair, I would have never ordered the handle in the first place. HORRIBLE CUSTOMER SERVICE!!!! The other issue I have with the service department, is that my air bag light keeps coming on. Started coming on while under warranty. It's been in their shop three separate times and continues to give me issues. Since I use my truck to tow for my business, I tell them I can't continue to take off work and leave my truck there, I need something I can tow with while they have my truck. They tell me that they only do rental cars and I can't tow. So now I have to take more time off and lose more money because they can't fix the problem. STAY AWAY FROM THIS DEALERSHIP!!! More

Wonderful Experience! Robert Garcia met us with a smile and spent a lot of time helping us to find the Jeep we wanted. He was cordial, respectful, and quite funny. :) En Robert Garcia met us with a smile and spent a lot of time helping us to find the Jeep we wanted. He was cordial, respectful, and quite funny. :) Enjoyed his professionalism and personality. We got what we were looking for and plan to go back for the camper. :) More

Terrible Service Department To make a very long and very dissatisfied story short. I own a 2015 wrangler with 31,000 miles that I brought in because the throwout bearing and brea To make a very long and very dissatisfied story short. I own a 2015 wrangler with 31,000 miles that I brought in because the throwout bearing and break pedal needed to be addressed under warranty. After 5 days of not having my vehicle my experience with big o ended in many arguments, time wasted, and $118 when the vehicle was still under a bumper to bumper warranty. I do not recommend to anyone that they use this dealship to service their vehicle. More

Great Experience It's always good to deal with big o dodge I've been trading with them for 12 years and bought 6 trucks ! I will always come back It's always good to deal with big o dodge I've been trading with them for 12 years and bought 6 trucks ! I will always come back More

Excellent service It's nice to enter a place and are received with a smile and traeted with respect. Robert Is very cordial and was attentive to our needs. Thanks! It's nice to enter a place and are received with a smile and traeted with respect. Robert Is very cordial and was attentive to our needs. Thanks! More

An Excellent Experience Rick Parsons was extremely helpful! This is my second lease with Big O, and like the first, the entire experience was very painless. I would highly re Rick Parsons was extremely helpful! This is my second lease with Big O, and like the first, the entire experience was very painless. I would highly recommend both Rick and the dealership to anyone searching for a new vehicle! More

Super Dealership and Supper Great sale person Robert Garcia Robert Garcia the sales person was the best sales person I have ever worked with in 40 yrs. Also Big O Dodge is a great Dodge dealership. other deal Robert Garcia the sales person was the best sales person I have ever worked with in 40 yrs. Also Big O Dodge is a great Dodge dealership. other dealership in the area should be like Big O More

As my children would say, "Totally Awesome" My wife picked out her car on the internet, but the Big O staff waited late on a Saturday night for her to come by for closing. The car was detailed w My wife picked out her car on the internet, but the Big O staff waited late on a Saturday night for her to come by for closing. The car was detailed with a tank of gas waiting on her arrival. Our salesperson, Thomas, took his time to show her all the bells and whistles the car had to offer. He even programmed her cell phone to the car. A wonderful car buying experience. More

The best jeep dealership in the USA. BIG O This dealership stands in a class by its self. They go above and beyond to serve you. Ike is a great salesman and now a friend. This is the second jee This dealership stands in a class by its self. They go above and beyond to serve you. Ike is a great salesman and now a friend. This is the second jeep I drove 500 miles to buy. And will never buy from anywhere again. Thanks guys. More

Amazing staff! Amazing experience! The team at Big O went above and beyond for us! And we could be more happy or thankful for that! I highly recommend them to anyone! The team at Big O went above and beyond for us! And we could be more happy or thankful for that! I highly recommend them to anyone! More