Big City Mitsubishi - Service Center

This review is super late. I drove in with a 15yr old Nissan Altima, Isaac came to my rescue. I came in looking for a car that I saw online that looked like a bargain but Isaac I drove in with a 15yr old Nissan Altima, Isaac came to my rescue. I came in looking for a car that I saw online that looked like a bargain but Isaac got me a better deal with a sexier car. In my head I wanted to keep my monthly payment a certain amount. Isaac was able to beat it (and I didn't tell him the number.) Then I thought my car insurance was going to double and Isaac pulled another miracle and got me an amazing rate. After he finished working his miracles his coworker Les took care of me. Les explained every piece of paper that I signed. He said and I quote It's not my money "it's yours so you need to know what it is you are signing!!" Les took the time to explain everything to me. Les was patient with my Million & 1 questions. It's the first time in 15 years that I purchased a car and I felt like everyone here rolled out the red carpet. If you need a new car please ask for Isaac and Les. Oh and they have amazing coffee there as well. More

Service was fine. But I did not appreciate that my car was double parked in the street. But I did not appreciate that my car was double parked in the street. More

The where very unprofessional and they didn't do what I ask instead they charge me for a Diagnostic which I didn't needed my ad blue fault.Light checked instead.They checked my engine light. ask instead they charge me for a Diagnostic which I didn't needed my ad blue fault.Light checked instead.They checked my engine light. More

Great work done,very respectful and very helpful understanding one and other.thank you.NH understanding one and other.thank you.NH More

Total scam! ! Chris and Stavruz will do anything scam you! Just don’t fall in their game. They play very well. Stavruz who deliver my car to me now they are not f ! Chris and Stavruz will do anything scam you! Just don’t fall in their game. They play very well. Stavruz who deliver my car to me now they are not fixing stuff that they promised me! Plus, Chris who claims he is a manager that he doesn’t have business card, stavruz act like he doesn’t work there but he told me he owns that place. I made biggest mistake in my life. They lied about insurance, they lied interest rate! They just want to make sure you get out of door with car and they won’t even answer phone. Well, too so sorry for them. My lawyer will reach out to them very soon. They hit big rock this time. I am not a person that I will settle this and they can go away with their game. See you soon. More

Mr. William and Jose was very pleasant from day one. I had a wonderful experience at the servixe center. had a wonderful experience at the servixe center. More

Service was fine. But I did not appreciate that my car was double parked in the street.They parked it very close and it was difficult to get out the spot. But I did not appreciate that my car was double parked in the street.They parked it very close and it was difficult to get out the spot. More

Came in early stood for over 4 hours to have a key coded. Now my remote doesn’t start and the key that was used for the remote start is gone . Then I’m listing to the mechanic complain how. I don’t want a ce Now my remote doesn’t start and the key that was used for the remote start is gone . Then I’m listing to the mechanic complain how. I don’t want a certain recall done to my car. And he states o well I guess I’ll just go to lunch and make him wait. Really More

Customer service very poor. I dropped off my car at 10:00am and was told the car would be ready in 2-3 hours. I tried calling and was unable to get an update on the status of my I dropped off my car at 10:00am and was told the car would be ready in 2-3 hours. I tried calling and was unable to get an update on the status of my car. At 5:00pm I was able to get the status of my car for 7 hours they had my car when I picked up the car it was dirty not how it was dropped off. When asked they said it’s because of the rain. They service the car “allegedly” didn’t get a car wash and my wheel alignment is now messed up. 👎🏽 More

Disappointing service. No return calls.. no one picks up and then no apologies. Service manager saved the day which is why we at least gave one star. No return calls.. no one picks up and then no apologies. Service manager saved the day which is why we at least gave one star. More