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Big City Mitsubishi - Service Center

Brooklyn, NY

3.9
77 Reviews
Call Service Center (718) 708-8033

77 Reviews of Big City Mitsubishi - Service Center

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December 13, 2024

This dealership is phenomenal. I love their service and they're authentically courteous, eager to help, and understands what "service" actually means. There is no other dealership More

by KUOM01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stoupakis
Report | Print
Dec 17, 2024 -

Big City Mitsubishi responded

We’re beyond thrilled to hear about your phenomenal experience and are so proud to have Mike on our team. He truly is one of a kind, and your kind words perfectly capture the care and dedication he puts into helping every customer feel like family. If there’s ever anything more we can do for you, don’t hesitate to reach out.

December 11, 2024

Very professional and very polite and helpful without overselling the customer Also quick service to More

by leelee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valet
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Dec 17, 2024 -

Big City Mitsubishi responded

Thank you for the fantastic review! 🌟 We’re so glad to hear that our team hit the mark—without the dreaded overselling! 😊 Quick and efficient service is what we strive for, so it’s great to know we delivered. If there’s anything else we can do for you, don’t hesitate to reach out. Wishing you many happy miles ahead! 🚗💨

December 05, 2024

We are made to feel at home here, that’s why we come back, that’s why. More

by VMELTON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josué, Regina
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Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for your loyalty! We're delighted to make you feel at home and can’t wait to welcome you back again. Have a great day and enjoy your new ride!

December 05, 2024

The service center handles my service in a very professional manner. I am very happy with their service More

by TONYMOHABIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issay
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Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for your kind words! We're thrilled to hear you were happy with our service and professionalism. We look forward to assisting you again!

December 04, 2024

Wait times were excessive. No ability to accommodate same day drive up repairs. Don’t show up any later than 7:30 if you want to get your oil changed. More

by ADAMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurice
Report | Print
Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for your feedback, Adam. We apologize for the long wait times and any inconvenience you experienced. We’re working on improving our scheduling and service processes to better accommodate our customers’ needs. Your input is valuable, and we hope to provide a better experience for you in the future.

November 19, 2024

William from Germany was great and efficient. he should be given a raise and a medal. More

by ESORDERAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William from Germany
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Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for the glowing review! We agree—William is a superstar! While the medal is on order, we’ll definitely let him know he’s earned one in your book. 🏅🎉

November 15, 2024

Best service. Friendly fast to the point clean atmosphere free coffee and beverage for the costumers More

by PIANOULIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stoupakis
Report | Print
Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for the great review! We’re glad you enjoyed the friendly service, quick process, and the little extras like the coffee and beverages. Come back anytime!

November 12, 2024

Wonderful service will refer my friends, coworkers and associates. Keep up the good work the sky is the limit. More

by ROOPRAM1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred, Michael,Hosea
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Nov 13, 2024 -

Big City Mitsubishi responded

Thank you for the awesome review! 🚀 We’re over the moon that you enjoyed our service and are excited to hear you’d refer us to your friends, coworkers, and associates. Knowing we’ve earned your trust means the world to us, and we couldn’t ask for a better compliment! Have a great day.

November 11, 2024

The guys are very nice,I had to wait for about two hours, but!! The was fine….. I was happy with the result More

by TESTLAW3940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Nov 13, 2024 -

Big City Mitsubishi responded

Thanks so much for your patience—and for hanging in there with us! 🚗💨 We’re thrilled to hear you were happy with the result, even if we kept you waiting a bit longer than expected. Sometimes good things take a little extra time, but we're glad our team could make the experience enjoyable in the end. Have a great day.

October 29, 2024

service very good say less didnt wait to long in a timely manner very polite More

by D7HARV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseue Rojas
Report | Print
Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for the great feedback! We’re thrilled to hear you had a positive experience with our team and that everything went smoothly and promptly. Providing friendly and efficient service is what we aim for, and we’re so glad it made a difference in your visit. We look forward to seeing you again!

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