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Big City Mitsubishi - Service Center

Brooklyn, NY

3.8
60 Reviews
Call Service Center (718) 708-8033

60 Reviews of Big City Mitsubishi - Service Center

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October 07, 2024

I waited 5 hours for an oil change. I arrived to the facility at 9AM, my appointment was for 9:30AM. I checked in with the manager about the estimated time for the service to be complet More

by BMORA913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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Nov 06, 2024 -

Big City Mitsubishi responded

We truly apologize for the long wait and the inconvenience it caused. This certainly isn’t the experience we want to give our customers. Your patience was appreciated, and we’re taking steps to improve our service times moving forward. If you’d like to talk more about this, please don’t hesitate to reach out. Your feedback is important to us.

October 06, 2024

Posted cars NOT available, i west twice just to spend gasoline even when I call before to see a specific vehicle More

by MRC640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Nov 06, 2024 -

Big City Mitsubishi responded

We’re sorry for the inconvenience and understand how frustrating this must have been. We aim to keep our listings accurate and regret that this wasn’t the case. Please reach out to us directly, and we’ll make sure to assist you in finding the vehicle you’re looking for.

September 30, 2024

I prefer to use the dealership to service my car, I feel comfortable knowing my car is in good hands. More

by ANTONIA1802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear that you feel confident and comfortable trusting us with your car. It’s our goal to provide top-notch service, and we’re grateful to have earned your trust. We look forward to continuing to take great care of your vehicle!

September 27, 2024

The service was slow and my car Still needs repair because the problem I went there for to repair is still the problem my car is having More

by Nadia Destime
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Supervisor
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Nov 06, 2024 -

Big City Mitsubishi responded

We’re really sorry to hear that your service experience didn’t meet expectations and that the issue with your car wasn’t fully resolved. This is not the level of service we aim to provide. Please reach out to us so we can take another look at your vehicle and make sure everything is properly addressed. Your satisfaction is important to us, and we’ll do whatever we can to make this right.

September 19, 2024

They take their time but it is worth waiting for and give you updates what u need to know about your car in the future wise More

by MCNAIRDESHAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for your patience and for sharing your experience! We’re glad to hear that you felt the wait was worth it and that we were able to keep you informed. Our team is committed to providing the best care for your car, and we’re happy to know we met your expectations. We look forward to helping you again in the future!

September 13, 2024

I like this dealer. Everyone is so friendly and kind. It was nice and clean and quiet. I love Josue! More

by ALETHEAHENRY6
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Nov 06, 2024 -

Big City Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us and that Josue made such a great impression. We pride ourselves on providing a friendly, clean, and welcoming environment for our customers, and we’re so glad you noticed. We look forward to serving you again in the future!

September 13, 2024

VERY QUICK. IN AND OUT THAT DAY. DIDNT HAVE TO WAIT LONG. DEF GOING BACK More

by Cbeausoliel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WILLIAM BERGER
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for the awesome feedback! We’re thrilled to hear that your experience was quick and efficient. We always aim to make your visit as smooth as possible, and we’re excited to welcome you back whenever you need us. Thanks again for choosing Big City Mitsubishi!

September 05, 2024

Excelente servicio todos fue rápido I pude llévame el vehículo k yo quería mi infinity X 50 2021 More

by elvira1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No me acuerdo el nombre
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August 30, 2024

Me atendió José muy amable y atento al momento de ayudarme regresaré son lo máximos More

by FABRICIOHCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José
Report | Print
August 28, 2024

Unsatisfied , did not fulfill customer needs. Services hours and days does not fill with my work schedule. More

by MOSLEYMICHAEL53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot
Report | Print
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