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Big City Mitsubishi - Service Center

Brooklyn, NY

3.8
70 Reviews

70 Reviews of Big City Mitsubishi - Service Center

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December 29, 2024

The worker at Mitsubishi was very help and pleasant…I got everything done actually..I thank you for everything work that was done on my outlander More

by NALISHAMATTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah
Jan 04, 2025 -

Big City Mitsubishi responded

Thank you so much for your kind words! We appreciate your trust in us and look forward to helping you again in the future! 🚗✨

December 28, 2024

I had the worse customer service experience. The staff was very rude and only pretended to help. I went in with one issue on the card, but came out with many more. On top of that, they love to ju More

by maylenigamarra26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Top manager
Jan 04, 2025 -

Big City Mitsubishi responded

We’re truly sorry to hear about your disappointing experience. Providing excellent customer service and resolving issues thoroughly is very important to us. We would like the opportunity to address this and make things right. Please contact us directly so we can better understand what happened.

December 28, 2024

Mike Stoupakis is the man for the job. He is the best. Everyone is super attentive. More

by KUOM01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stoupakis
Jan 04, 2025 -

Big City Mitsubishi responded

Thanks for the awesome shoutout! We’re thrilled you felt the attentiveness from everyone—come back anytime for more top-notch service! 🚗✨

December 13, 2024

This dealership is phenomenal. I love their service and they're authentically courteous, eager to help, and understands what "service" actually means. There is no other dealership More

by KUOM01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stoupakis
Dec 17, 2024 -

Big City Mitsubishi responded

We’re beyond thrilled to hear about your phenomenal experience and are so proud to have Mike on our team. He truly is one of a kind, and your kind words perfectly capture the care and dedication he puts into helping every customer feel like family. If there’s ever anything more we can do for you, don’t hesitate to reach out.

December 11, 2024

Very professional and very polite and helpful without overselling the customer Also quick service to More

by leelee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valet
Dec 17, 2024 -

Big City Mitsubishi responded

Thank you for the fantastic review! 🌟 We’re so glad to hear that our team hit the mark—without the dreaded overselling! 😊 Quick and efficient service is what we strive for, so it’s great to know we delivered. If there’s anything else we can do for you, don’t hesitate to reach out. Wishing you many happy miles ahead! 🚗💨

December 05, 2024

We are made to feel at home here, that’s why we come back, that’s why. More

by VMELTON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josué, Regina
Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for your loyalty! We're delighted to make you feel at home and can’t wait to welcome you back again. Have a great day and enjoy your new ride!

December 05, 2024

The service center handles my service in a very professional manner. I am very happy with their service More

by TONYMOHABIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issay
Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for your kind words! We're thrilled to hear you were happy with our service and professionalism. We look forward to assisting you again!

December 04, 2024

Wait times were excessive. No ability to accommodate same day drive up repairs. Don’t show up any later than 7:30 if you want to get your oil changed. More

by ADAMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurice
Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for your feedback, Adam. We apologize for the long wait times and any inconvenience you experienced. We’re working on improving our scheduling and service processes to better accommodate our customers’ needs. Your input is valuable, and we hope to provide a better experience for you in the future.

November 19, 2024

William from Germany was great and efficient. he should be given a raise and a medal. More

by ESORDERAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William from Germany
Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for the glowing review! We agree—William is a superstar! While the medal is on order, we’ll definitely let him know he’s earned one in your book. 🏅🎉

November 15, 2024

Best service. Friendly fast to the point clean atmosphere free coffee and beverage for the costumers More

by PIANOULIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stoupakis
Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for the great review! We’re glad you enjoyed the friendly service, quick process, and the little extras like the coffee and beverages. Come back anytime!

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