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Big City Mitsubishi

Brooklyn, NY

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Reviews
Vehicles
3.7
138 Reviews
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5803 Church Ave

Brooklyn, NY

11203

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Showing 138 reviews

November 13, 2024

I am replying for the 5th time Ramon sent an email I replied and not surprised never got response to resolve the issue of the wrong car and the lies from this company . I would like the owner to call me More

by n/a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
myra, jose , Ramon, Marcus
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Dec 06, 2024 -

Big City Mitsubishi responded

We sincerely apologize for the frustration and lack of communication you’ve experienced. This is not the level of service we strive for. Your concerns are important to us, and we want to make this right. We will ensure your message is brought to the owner’s attention promptly. Thank you for your patience

November 12, 2024

Wonderful service will refer my friends, coworkers and associates. Keep up the good work the sky is the limit. More

by ROOPRAM1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred, Michael,Hosea
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Nov 13, 2024 -

Big City Mitsubishi responded

Thank you for the awesome review! 🚀 We’re over the moon that you enjoyed our service and are excited to hear you’d refer us to your friends, coworkers, and associates. Knowing we’ve earned your trust means the world to us, and we couldn’t ask for a better compliment! Have a great day.

November 11, 2024

The guys are very nice,I had to wait for about two hours, but!! The was fine….. I was happy with the result More

by TESTLAW3940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Nov 13, 2024 -

Big City Mitsubishi responded

Thanks so much for your patience—and for hanging in there with us! 🚗💨 We’re thrilled to hear you were happy with the result, even if we kept you waiting a bit longer than expected. Sometimes good things take a little extra time, but we're glad our team could make the experience enjoyable in the end. Have a great day.

November 07, 2024

You can email me directly and I will give yiu my cell to resolve this mess for months that has gotten me stressed and upset. Kcappy1016@gmail.com More

by n/a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ramon
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Nov 13, 2024 -

Big City Mitsubishi responded

We’re truly sorry to hear about the disappointing experience you’ve had with us and apologize for the frustration and lack of support you’ve encountered. Your feedback is invaluable in helping us understand where we need to improve, especially in areas of communication and management. If you’re open to it, we’d appreciate the chance to address your concerns directly and do whatever we can to make this right. Please don’t hesitate to reach out to us.

November 06, 2024

I am responding and have tried speaking with managers etc. Most got fired or lied and have done nothing to help us . It's a shame amd disgusting how we are treated. I would never recommend this place . More

by n/a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ramon
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Nov 07, 2024 -

Big City Mitsubishi responded

Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the challenges you've faced, and I apologize for the frustration and disappointment our service has caused. It's disheartening to know that your attempts to seek assistance were met with obstacles rather than solutions. We are dedicated to providing a positive experience for all our customers, and I regret that we fell short in your case. Please know that your feedback is being taken very seriously, and I am committed to personally addressing your concerns. I would appreciate the chance to connect with you directly to learn more about what happened and to find a way to make things right.

October 27, 2024

Services are Good They need loaner cars and you vehicle needs to be cleaned when being returned to customer More

by sweetlovedylan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose’
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Nov 06, 2024 -

Big City Mitsubishi responded

Thanks for the shoutout on our service! We’re glad you had a good experience, and we hear you loud and clear on the loaner cars (we’re working on it!). As for those squeaky-clean returns—challenge accepted! Next time, we’ll make sure your car leaves looking as fresh as it runs. Thanks again for your feedback and for helping us get even better!

October 26, 2024

Pretty Good Service the people where very professional didnt have to work to long to pick up More

by D7HARV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rojas Service Advisor
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for the kind words! We're thrilled to hear that our team’s professionalism and efficiency made for a smooth experience. Making car shopping easy and enjoyable is what we aim for, and it’s great to know we hit the mark for you. We’re here anytime you need us—enjoy your new ride!

October 26, 2024

Excellent service. I’ll recommend this place to anyone looking for a clean new ride More

by kennethda1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gibson
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for the fantastic shoutout! We’re so happy to hear you had an excellent experience with us. 😄 Knowing you'd recommend us means the world, and we’re here anytime you or a friend is ready for that clean new ride!

October 23, 2024

Owe me parts for my car since I bought the car from them 2 years from them then charged me 5 thousand dollars for a warranty that I never used before it expired plus they sold me a car with bold tires. More

by FELITA1315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not the employees it's the dealership because they put the orders in but they don't never delivered.
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for sharing your experience. We’re truly sorry for any frustration you've had regarding the parts, warranty, and condition of your vehicle. At Big City Mitsubishi, our goal is to ensure every customer feels confident in their purchase, and it’s disappointing to hear we may have missed the mark. Please reach out to us directly so we can review your situation and work toward a resolution. Your satisfaction is very important to us, and we appreciate the opportunity to address your concerns.

October 19, 2024

car died twi days after fuel pump was unstalled, with the car spewing a lot of smoke More

by BOOKSTORESIMONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jose
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Nov 06, 2024 -

Big City Mitsubishi responded

We’re very sorry to hear about the issues you’ve experienced with your vehicle, especially so soon after the fuel pump installation. This is certainly not the experience we want for our customers. We understand how concerning it must have been with the smoke and the car not running properly. Please reach out to us as soon as possible so we can investigate the situation and resolve it for you. Your satisfaction and safety are our top priorities, and we’re committed to making this right.

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