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Big City Mitsubishi

Brooklyn, NY

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Reviews
Vehicles
3.6
103 Reviews
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5803 Church Ave

Brooklyn, NY

11203

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Showing 103 reviews

October 27, 2024

Services are Good They need loaner cars and you vehicle needs to be cleaned when being returned to customer More

by sweetlovedylan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose’
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Nov 06, 2024 -

Big City Mitsubishi responded

Thanks for the shoutout on our service! We’re glad you had a good experience, and we hear you loud and clear on the loaner cars (we’re working on it!). As for those squeaky-clean returns—challenge accepted! Next time, we’ll make sure your car leaves looking as fresh as it runs. Thanks again for your feedback and for helping us get even better!

October 26, 2024

Excellent service. I’ll recommend this place to anyone looking for a clean new ride More

by kennethda1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gibson
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for the fantastic shoutout! We’re so happy to hear you had an excellent experience with us. 😄 Knowing you'd recommend us means the world, and we’re here anytime you or a friend is ready for that clean new ride!

October 26, 2024

Pretty Good Service the people where very professional didnt have to work to long to pick up More

by D7HARV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rojas Service Advisor
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for the kind words! We're thrilled to hear that our team’s professionalism and efficiency made for a smooth experience. Making car shopping easy and enjoyable is what we aim for, and it’s great to know we hit the mark for you. We’re here anytime you need us—enjoy your new ride!

October 23, 2024

Owe me parts for my car since I bought the car from them 2 years from them then charged me 5 thousand dollars for a warranty that I never used before it expired plus they sold me a car with bold tires. More

by FELITA1315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not the employees it's the dealership because they put the orders in but they don't never delivered.
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for sharing your experience. We’re truly sorry for any frustration you've had regarding the parts, warranty, and condition of your vehicle. At Big City Mitsubishi, our goal is to ensure every customer feels confident in their purchase, and it’s disappointing to hear we may have missed the mark. Please reach out to us directly so we can review your situation and work toward a resolution. Your satisfaction is very important to us, and we appreciate the opportunity to address your concerns.

October 19, 2024

car died twi days after fuel pump was unstalled, with the car spewing a lot of smoke More

by BOOKSTORESIMONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jose
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Nov 06, 2024 -

Big City Mitsubishi responded

We’re very sorry to hear about the issues you’ve experienced with your vehicle, especially so soon after the fuel pump installation. This is certainly not the experience we want for our customers. We understand how concerning it must have been with the smoke and the car not running properly. Please reach out to us as soon as possible so we can investigate the situation and resolve it for you. Your satisfaction and safety are our top priorities, and we’re committed to making this right.

October 18, 2024

Great service always courteous & professional Quick Will be coming back again Everything looks good Thank You More

by M.IRBY0007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for the awesome review! We’re so glad to hear you had a great experience with our team—quick, courteous, and professional is what we’re all about! 😊 We can’t wait to see you again. We’ll have everything ready and waiting for you next time. Thanks again, and drive happy!

October 16, 2024

Jose and his team are very good, attended to every details and needs. My shop for the past 2 years More

by lenvillecraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 06, 2024 -

Big City Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear that Jose and the team have been able to meet your needs and pay attention to every detail over the past two years. We truly appreciate your trust in us, and we’re looking forward to continuing to serve you for many more years to come!

October 11, 2024

They lied to me took day off to pick up car said power loss signed contract told me car is boken and not ready total xx More

by emzooey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Liers
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Nov 06, 2024 -

Big City Mitsubishi responded

We’re truly sorry to hear about your experience and apologize for any confusion or frustration caused. Clear communication is very important to us, and we regret that we didn’t meet your expectations. Please contact us directly so we can address the issue and make things right.

October 09, 2024

The lies and schemes from this dealership is sad and disgusting , The manager Jose is rude . I was never given registration I had to order on my own and given wrong car then told to hold it for title wh More

by n/a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
myra, jose
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Nov 06, 2024 -

Big City Mitsubishi responded

We’re really sorry to hear about your experience, and we understand how disappointing this must be. This is not the standard of service we aim to provide, and we take your feedback seriously. We’d love the opportunity to resolve these issues and clear up any confusion. Please reach out to us directly, and we’ll do everything we can to make it right.

October 07, 2024

I waited 5 hours for an oil change. I arrived to the facility at 9AM, my appointment was for 9:30AM. I checked in with the manager about the estimated time for the service to be complet More

by BMORA913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
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Nov 06, 2024 -

Big City Mitsubishi responded

We truly apologize for the long wait and the inconvenience it caused. This certainly isn’t the experience we want to give our customers. Your patience was appreciated, and we’re taking steps to improve our service times moving forward. If you’d like to talk more about this, please don’t hesitate to reach out. Your feedback is important to us.

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