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Big City Mitsubishi

Brooklyn, NY

Overview
Reviews
Vehicles
3.6
105 Reviews
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5803 Church Ave

Brooklyn, NY

11203

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Showing 105 reviews

December 05, 2024

The service center handles my service in a very professional manner. I am very happy with their service More

by TONYMOHABIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issay
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Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for your kind words! We're thrilled to hear you were happy with our service and professionalism. We look forward to assisting you again!

December 04, 2024

Wait times were excessive. No ability to accommodate same day drive up repairs. Don’t show up any later than 7:30 if you want to get your oil changed. More

by ADAMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurice
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Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for your feedback, Adam. We apologize for the long wait times and any inconvenience you experienced. We’re working on improving our scheduling and service processes to better accommodate our customers’ needs. Your input is valuable, and we hope to provide a better experience for you in the future.

November 24, 2024

This dealer is very shady. Don't trust them. I purchased a vehicle from them for 15k online after I got the first bill it was 22k. They are liars and deceptive practices. They More

by jay7264
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adrian and the fake finance guy
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Dec 06, 2024 -

Big City Mitsubishi responded

We’re sorry to hear about your experience and take concerns like these very seriously. Transparency is extremely important to us, and we would like the opportunity to address this matter directly. Please reach out to us so we can review your situation and work towards a resolution.

Dec 06, 2024 -

jay7264 responded

How about this. Remove the add-ons and properly register the vehicle. It's not even registered. How am I expected to pay for a vehicle that's not even on the road and not to mention paying insurance for said vehicle with no registration. Can't even register it myself due to no title. You guys wanna keep burying your head in the sand fine by me.

November 19, 2024

William from Germany was great and efficient. he should be given a raise and a medal. More

by ESORDERAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William from Germany
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Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for the glowing review! We agree—William is a superstar! While the medal is on order, we’ll definitely let him know he’s earned one in your book. 🏅🎉

November 17, 2024

I just purchased a car from this dealership and everything was really pleasant. I am very happy to purchase the car from them More

by Phillip James
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Myra, Jose, Ramon, Marcus
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Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for your kind words! We’re so glad you had a pleasant experience and are happy with your purchase. Enjoy your new car! 🚗✨

November 15, 2024

Best service. Friendly fast to the point clean atmosphere free coffee and beverage for the costumers More

by PIANOULIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stoupakis
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Dec 06, 2024 -

Big City Mitsubishi responded

Thank you for the great review! We’re glad you enjoyed the friendly service, quick process, and the little extras like the coffee and beverages. Come back anytime!

November 13, 2024

I am replying for the 5th time Ramon sent an email I replied and not surprised never got response to resolve the issue of the wrong car and the lies from this company . I would like the owner to call me More

by n/a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
myra, jose , Ramon, Marcus
Report | Print
Dec 06, 2024 -

Big City Mitsubishi responded

We sincerely apologize for the frustration and lack of communication you’ve experienced. This is not the level of service we strive for. Your concerns are important to us, and we want to make this right. We will ensure your message is brought to the owner’s attention promptly. Thank you for your patience

November 12, 2024

Wonderful service will refer my friends, coworkers and associates. Keep up the good work the sky is the limit. More

by ROOPRAM1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred, Michael,Hosea
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Nov 13, 2024 -

Big City Mitsubishi responded

Thank you for the awesome review! 🚀 We’re over the moon that you enjoyed our service and are excited to hear you’d refer us to your friends, coworkers, and associates. Knowing we’ve earned your trust means the world to us, and we couldn’t ask for a better compliment! Have a great day.

November 11, 2024

The guys are very nice,I had to wait for about two hours, but!! The was fine….. I was happy with the result More

by TESTLAW3940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Nov 13, 2024 -

Big City Mitsubishi responded

Thanks so much for your patience—and for hanging in there with us! 🚗💨 We’re thrilled to hear you were happy with the result, even if we kept you waiting a bit longer than expected. Sometimes good things take a little extra time, but we're glad our team could make the experience enjoyable in the end. Have a great day.

November 07, 2024

You can email me directly and I will give yiu my cell to resolve this mess for months that has gotten me stressed and upset. Kcappy1016@gmail.com More

by n/a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ramon
Report | Print
Nov 13, 2024 -

Big City Mitsubishi responded

We’re truly sorry to hear about the disappointing experience you’ve had with us and apologize for the frustration and lack of support you’ve encountered. Your feedback is invaluable in helping us understand where we need to improve, especially in areas of communication and management. If you’re open to it, we’d appreciate the chance to address your concerns directly and do whatever we can to make this right. Please don’t hesitate to reach out to us.

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