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Big City Mitsubishi

Brooklyn, NY

3.6
89 Reviews
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5803 Church Ave

Brooklyn, NY

11203

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Showing 89 reviews

October 19, 2024

car died twi days after fuel pump was unstalled, with the car spewing a lot of smoke More

by BOOKSTORESIMONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jose
Nov 06, 2024 -

Big City Mitsubishi responded

We’re very sorry to hear about the issues you’ve experienced with your vehicle, especially so soon after the fuel pump installation. This is certainly not the experience we want for our customers. We understand how concerning it must have been with the smoke and the car not running properly. Please reach out to us as soon as possible so we can investigate the situation and resolve it for you. Your satisfaction and safety are our top priorities, and we’re committed to making this right.

October 18, 2024

Great service always courteous & professional Quick Will be coming back again Everything looks good Thank You More

by M.IRBY0007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 06, 2024 -

Big City Mitsubishi responded

Thank you for the awesome review! We’re so glad to hear you had a great experience with our team—quick, courteous, and professional is what we’re all about! 😊 We can’t wait to see you again. We’ll have everything ready and waiting for you next time. Thanks again, and drive happy!

October 16, 2024

Jose and his team are very good, attended to every details and needs. My shop for the past 2 years More

by lenvillecraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 06, 2024 -

Big City Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear that Jose and the team have been able to meet your needs and pay attention to every detail over the past two years. We truly appreciate your trust in us, and we’re looking forward to continuing to serve you for many more years to come!

October 11, 2024

They lied to me took day off to pick up car said power loss signed contract told me car is boken and not ready total xx More

by emzooey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Liers
Nov 06, 2024 -

Big City Mitsubishi responded

We’re truly sorry to hear about your experience and apologize for any confusion or frustration caused. Clear communication is very important to us, and we regret that we didn’t meet your expectations. Please contact us directly so we can address the issue and make things right.

October 09, 2024

The lies and schemes from this dealership is sad and disgusting , The manager Jose is rude . I was never given registration I had to order on my own and given wrong car then told to hold it for title wh More

by n/a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
myra, jose
Nov 06, 2024 -

Big City Mitsubishi responded

We’re really sorry to hear about your experience, and we understand how disappointing this must be. This is not the standard of service we aim to provide, and we take your feedback seriously. We’d love the opportunity to resolve these issues and clear up any confusion. Please reach out to us directly, and we’ll do everything we can to make it right.

October 07, 2024

I waited 5 hours for an oil change. I arrived to the facility at 9AM, my appointment was for 9:30AM. I checked in with the manager about the estimated time for the service to be complet More

by BMORA913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Nov 06, 2024 -

Big City Mitsubishi responded

We truly apologize for the long wait and the inconvenience it caused. This certainly isn’t the experience we want to give our customers. Your patience was appreciated, and we’re taking steps to improve our service times moving forward. If you’d like to talk more about this, please don’t hesitate to reach out. Your feedback is important to us.

October 06, 2024

Posted cars NOT available, i west twice just to spend gasoline even when I call before to see a specific vehicle More

by MRC640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Nov 06, 2024 -

Big City Mitsubishi responded

We’re sorry for the inconvenience and understand how frustrating this must have been. We aim to keep our listings accurate and regret that this wasn’t the case. Please reach out to us directly, and we’ll make sure to assist you in finding the vehicle you’re looking for.

September 30, 2024

I prefer to use the dealership to service my car, I feel comfortable knowing my car is in good hands. More

by ANTONIA1802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Nov 06, 2024 -

Big City Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear that you feel confident and comfortable trusting us with your car. It’s our goal to provide top-notch service, and we’re grateful to have earned your trust. We look forward to continuing to take great care of your vehicle!

September 27, 2024

Worst dealer - do not work with these guys. I purchased a car from them 67 days ago and they still have not licensed & registered my vehicle. The temp plates last 15 days, so I started calling More

by austinelliottgray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin, Jose
Nov 06, 2024 -

Big City Mitsubishi responded

We are truly sorry to hear about the issues you've faced with your vehicle registration, and we completely understand your frustration. This is not the experience we want to provide, and we sincerely apologize for the delays and lack of communication. We take your concerns seriously and would like to resolve this matter as quickly as possible. Please reach out to us directly, and we’ll ensure everything is taken care of.

September 27, 2024

The service was slow and my car Still needs repair because the problem I went there for to repair is still the problem my car is having More

by Nadia Destime
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Supervisor
Nov 06, 2024 -

Big City Mitsubishi responded

We’re really sorry to hear that your service experience didn’t meet expectations and that the issue with your car wasn’t fully resolved. This is not the level of service we aim to provide. Please reach out to us so we can take another look at your vehicle and make sure everything is properly addressed. Your satisfaction is important to us, and we’ll do whatever we can to make this right.

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