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Big City Mitsubishi

Brooklyn, NY

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Reviews
Vehicles
3.7
115 Reviews
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5803 Church Ave

Brooklyn, NY

11203

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Showing 115 reviews

May 01, 2024

Too much after you sign things change everything is not what they say a lot of run around More

by JONESAMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I won’t do that
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April 16, 2024

They had me inside of the dealership for over 3hrs. They false advertised the price of the car by almost 10k and I ended up leaving without the car I wanted. Very unethical like most dealerships. Taugh More

by m.welch82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Royo
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April 14, 2024

My experience at the dealership was great,I would recommend it to my friends and family More

by AIDE561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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April 14, 2024

I keep calling and no one picks up. No longer goes to voicemail. Not happy that I have to drive there to speak to a live person. More

by ehassen77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All
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April 11, 2024

Great customers services and attention throughout the entire process of purchasing our second vehicle. Thanks! More

by GIVI.TORRES18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Santana
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Apr 12, 2024 -

Big City Mitsubishi responded

Thank you for the 5 star review.

April 04, 2024

The worst place to get a oil change I hate this place I will never go back The Valet parking lady at 599 east 56th location Is a rude n nasty More

by YOUNGALLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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April 01, 2024

Great customer service to get your vehicle service, tv for entertainment, okay snacks and hot beverages. More

by Hi and By.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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March 23, 2024

Customer service awful. I have a 5 year warranty and they stil charge me for the part plus labor. I’m not going back to them. More

by SAUNDRA_BEST
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
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Mar 23, 2024 -

Big City Mitsubishi responded

Thank you for taking the time to share your concerns with us. We truly value your feedback and apologize for any confusion or inconvenience you may have experienced regarding the warranty coverage. Our goal is to ensure that all warranty terms are transparent and that our services meet your expectations. The previous automotive shop over-filled your oil and damaged the sensor. We corrected the problem and would hope that you would revise your customer review to 5-stars and give the other automotive shop that damaged your car the negative reveiw. Please feel free to contact us directly so we can assist you more effectively and ensure your satisfaction. Your trust in our service is paramount, and we are committed to resolving any issues to your complete satisfaction. Thank you.

March 23, 2024

Many thanks to Sean for replacing the keys so quickly and for explaining the remote start feature. Very professional and confidence inspiring. More

by MoniD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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March 22, 2024

Customer service was excellent, staff transparent in fees, work being performed.Vehicle service completed timely. More

by CHARMSPENCER67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole and Ezra
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