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Big City Mitsubishi
Brooklyn, NY
107 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 107 reviews
Verified Customer
January 25, 2025
The service was quick and the staff was very polite. I dropped my car off with very little wait time and got a call to pick it up within a few hours. I dropped my car off with very little wait time and got a call to pick it up within a few hours. More
by RGUEV1
Employees Worked With
Josue
January 09, 2025
Thr dealership isn't bad I was dealt with Mr Richards and he's super great. Why u would give my review is that the posted price is not the price they are actually selling you they are going according to the he's super great. Why u would give my review is that the posted price is not the price they are actually selling you they are going according to the value of the vehicle so when you're thinking that is the vehicle posted for 24000 that's not what you should consider you have to wait till they ran your credit to speak with you. And even when I asked for my credit not to run and give me the vehicle price including taxes they still went ahead and ran my credit. I was soo upset. All dealership in brooklyn happens to be the worst !!! More
by Sdj
Employees Worked With
Richards
January 06, 2025
Since purchasing my car, I've been hearing an abnormal noise from the rear brakes. I've had all my vehicle maintenance done at Brooklyn Mitsubishi Service every six months. I've visited their service twic noise from the rear brakes. I've had all my vehicle maintenance done at Brooklyn Mitsubishi Service every six months. I've visited their service twice specifically for the rear brakes and even recorded the noise while driving, which I played for the customer representative. They assured me everything was fine and sent me on my way. However, as soon as the 2-year warranty expired, despite the car only having 13,000 miles on it, the rear brake rotors and pads were replaced, costing me $1,080. I feel that the service I received was not honest, and I am extremely dissatisfied with my experience with you. More
by mabedini
Employees Worked With
NA
December 29, 2024
The worker at Mitsubishi was very help and pleasant…I got everything done actually..I thank you for everything work that was done on my outlander everything done actually..I thank you for everything work that was done on my outlander More
by NALISHAMATTIS
Employees Worked With
Isaiah
December 28, 2024
I had the worse customer service experience. The staff was very rude and only pretended to help. I went in with one issue on the card, but came out with many more. On top of that, they love to ju The staff was very rude and only pretended to help. I went in with one issue on the card, but came out with many more. On top of that, they love to just reset the vehicle so all lights go off and give you your card back without actually fixing anything. I am very disappointed with this place. More
by maylenigamarra26
Employees Worked With
Top manager
December 22, 2024
Scam city! !!! Went to look at a car that in the morning was posted at one price, less than an hour latwr the car (same vin number) was several thousand more. Wh !!! Went to look at a car that in the morning was posted at one price, less than an hour latwr the car (same vin number) was several thousand more. When i showed the sales person said add with the time stamp, they acted like i was lying and stupid. Walked right out. Never again. Big City Mitsubishi and Luxury Pre-Owned Super Center (Owner) 19 minutes ago "We are truly sorry to hear about your experience at our dealership, John. We strive to provide transparent pricing and exceptional customer service, which clearly was not the case during your visit. Your feedback is extremely valuable to us, and we will make sure to address this issue with our sales team to ensure it does not happen again. We apologize for any inconvenience this may have caused you and hope you will consider giving us another chance in the future. Thank you for bringing this to our attention." This empty apology will change nothing. The shady practices will continue. Take a walk with the xx. A BBB complaint is headed under the tree this year. As well as complaints on yelp, car gurus, KBB, and more. You had a chance to make a home run sale this morning but sketchy acts ruined it. So NO i will NOT consider giving you and your scam dealership a chance ever again.The fake apology doesn't address the sketch act that was pulled about not honoring a price you advertised an hour before I got there. I had proof with the vin, and the time stamp that showed the add was posted. Just like everything else was a sketch and a scam, the phony fake apology did not and will not address these practices. You lost a deal today because of these sketchy scammy scummy practices. A waste of time and never again to that dump. More
by JCD1219
Employees Worked With
Sketchy, Scammy, Con Artist
December 13, 2024
This dealership is phenomenal. I love their service and they're authentically courteous, eager to help, and understands what "service" actually means. There is no other dealership I love their service and they're authentically courteous, eager to help, and understands what "service" actually means. There is no other dealership or service auto center that can even come close in comparison. Mike Stoupakis is the man. If you ever need service and you find him, he takes care of you like family. I have seen how he interacts with all the customers while they come in and out, and he is patient, kind, generous, reasonable, and caring. He is a real treasure. More
by KUOM01
Employees Worked With
Mike Stoupakis
