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Biener Ford - Service Center

Great Neck, NY

4.7
378 Reviews

378 Reviews of Biener Ford - Service Center

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July 29, 2023

Lou, Chris and Steve in service exceptional and professional. Great service. Been coming here since 2014 More

by karenliberty
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou in Service- beyond professional
Jul 31, 2023 -

Biener Ford responded

That's fantastic, we're glad that Lou, Chris and Steve were there to make your experience a good one! Thank you for taking the time to share, we look forward to your next visit!

July 28, 2023

Service department arranged for service visit immediately. Kevin arrived and did a great job within 2-3 hours of my initial call. Service was great and super easy for me More

by danw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kevin
Jul 31, 2023 -

Biener Ford responded

We're so happy to hear that you had an excellent experience with Kevin & our Service team! Thank you for taking the time to share, we're looking forward to serving you again soon.

July 21, 2023

The service was for a recall and took a bit longer than anticipated, but everyone kept me posted and made every effort to finish the work on time. More

by vmw1848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in the service department
Jul 24, 2023 -

Biener Ford responded

We're happy to hear that you had a pleasant experience with our dedicated team! We look forward to serving you again soon.

July 11, 2023

They offered to come to my house to fix a recall issue, thank you so much Steve! Service was on time, fast and excellent More

by NYCfordowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve from the Service Dept
Jul 12, 2023 -

Biener Ford responded

We're so glad we could make a stressful recall a little easier on you! Thank you for the kind words, we look forward to serving you again.

June 28, 2023

Friendly and helpful! Responsive to questions or problems, and good with followup communication. Thank you. More

by lindsey1027
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve T.
Jun 29, 2023 -

Biener Ford responded

That's fantastic, we're thrilled that you had an amazing experience with our dedicated team. We look forward to serving you again in the future, thank you.

June 25, 2023

Very nice dealership first time there will definitely go back very professional staff had to bring my car in for a recall More

by Epstein57
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 26, 2023 -

Biener Ford responded

We're happy to hear that, thanks for taking a moment to share with us!

June 24, 2023

Great service and an exceptionally clean facility including the service area and garage. Speedy too More

by Mpuntillo
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Louis Del Balzo
Jun 26, 2023 -

Biener Ford responded

Thank you, we're so glad you had a great experience with our team! We look forward to serving you again soon.

June 24, 2023

Courtesy was off the charts! attentive great communications. It was easy to book a appointment and they made me feel like I was a client not just a customer. Repairs to a car a More

by mfiechter
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Simon Han
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve tomasik, Benny D'Angelo
Jun 26, 2023 -

Biener Ford responded

That's wonderful, we're so glad you had an amazing experience with our team! We really appreciate the kind words and look forward to serving you again in the future.

June 17, 2023

Everyone was exceptionally friendly and helpful. Steve Tomasik was able to move mountains to make my service happen at light speed given an unforeseen circumstance with a robbery from my vehicle on More

by Toni Webster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only worked with Steve in service
Jun 19, 2023 -

Biener Ford responded

We're so glad that our team was able to provide you with an excellent experience during your visit despite the circumstance. Thank you so much for coming in to work with us, we hope to serve you again in the near future.

June 13, 2023

Welcoming Polite Caring Information updated often Scheduling appointments could be easier Service completed quickly and on time More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Jun 14, 2023 -

Biener Ford responded

Thank you so much for the kind words! We're glad your experience was quick & easy. We look forward to serving you again in the near future.

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