Biener Ford - Service Center

First time visiting Biener ford, and I have to say from Service Mgr. Lou to Service adviser Christian, just top notch Service and professionalism. Will be back for all my Service needs. Service Mgr. Lou to Service adviser Christian, just top notch Service and professionalism. Will be back for all my Service needs. More

Good service but had to wait a long time for part I know it wasn’t the dealers fault it wasn’t the dealers fault More

Definitely a nice clean atmosphere . .Attentive service with positive results! 5 star service definitely worth the trip and time...Appreciate you all .Attentive service with positive results! 5 star service definitely worth the trip and time...Appreciate you all More

They accommodated me almost a week after I reported the issue. They returned the vehicle dirty, With the finger prints and dirt stains all over my sunroof on my light gray interior. Now they told m issue. They returned the vehicle dirty, With the finger prints and dirt stains all over my sunroof on my light gray interior. Now they told me that I have to return the car for them to clean it... I live 40 miles away from the dealership and it's a huge hassle not mentioning it's adding mileage to my allowable lease mileage agreement . More

Lou was great, the true meaning or a manager, he went above to see that my work van was fixed properly. After another Dealer in Hempstead kept it for more than a month and constantly feed me lieLs about above to see that my work van was fixed properly. After another Dealer in Hempstead kept it for more than a month and constantly feed me lieLs about the status of repairs and then returned it to me with damage they did causing a major oil leak.Lou and his team repaired what they did and ultimately through a few visits trying to completely satisfy me as the original repair that I brought it to Hempstead for was determined to have never even been done. Lou did the complete repair and being that this is my livelihood he went the extra, getting it done in just 2 days. I will continue to only go to Lou and Biener Ford and have recommended them to many friends. More

Courteous, professional service. Despite dealing with a difficult situation, Danny, Chris and the Beiner Ford team could not be more helpful. Ty Despite dealing with a difficult situation, Danny, Chris and the Beiner Ford team could not be more helpful. Ty More

The service manager was awesome and so was my technician. My only gripe is the cost for “the works” package. It was $123 for basically an oil change and tire rotation. That is way too high a price for su My only gripe is the cost for “the works” package. It was $123 for basically an oil change and tire rotation. That is way too high a price for such a basic service. More

I drop of my car to fix it they took long time to fix but still ford pass not responding and they don’t know how to fix it now I m bringing my car to them next week again. still ford pass not responding and they don’t know how to fix it now I m bringing my car to them next week again. More

Addressed and resolved my issues asap, returned texts and messages, showed interest in my concerns. That was appreciated. messages, showed interest in my concerns. That was appreciated. More

FABULOUS EXPERIENCE! Chris in Service had me call when I got to my workplace. Within the hour his staff retrieved my car from my job. An oil change was due and a recal Chris in Service had me call when I got to my workplace. Within the hour his staff retrieved my car from my job. An oil change was due and a recall needed addressing. They elected to rotate my tires and check my fluids. Chris called me for my Ford Pass ID number. Chris applied the points I had accumulated to the service. The team returned my car before my workday was over. The entire extremely pleasant experience cost me nothing. The points covered everything. Grateful and delighted, Patti Shields More