Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Biener Ford
Great Neck, NY
514 Reviews
Biener Ford is now powered by the Alpha Auto Group and is committed to delivering a world-class experience to each & every customer whether it is to lease, purchase, or service their new car. The Biener Family of Car Dealerships has proudly served customers from Great Neck, Nassau, Suffolk, Queens, and the Greater NYC Metro Area for over 90 years. For assistance with any of your automotive needs please feel welcome to contact us @ (516)466-6400 or visit us at @www.bienerford.com.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 514 reviews
February 26, 2024
Took my MME in for a recall and another issue. Service advisor Steve is fantastic; he kept me updated until I got my car. Everything was fixed as promised. I want to point out that MJ, who answere Service advisor Steve is fantastic; he kept me updated until I got my car. Everything was fixed as promised. I want to point out that MJ, who answered the phone, was very helpful and made sure I was able to speak to Steve. Very nice to have someone like her go above and beyond. More
by Harry
Employees Worked With
Steve and MJ
February 23, 2024
Jennifer was exceptional and very fast. I was seriously disappointed a year ago bringing my car in and did not want to come back. I had to go for a computer issue, and a recall, but Jennif I was seriously disappointed a year ago bringing my car in and did not want to come back. I had to go for a computer issue, and a recall, but Jennifer and the mechanics there were excellent. More
by Dominic
Employees Worked With
Jennifer Arevalo
February 23, 2024
Company tried to okie dok me with forcing me to by a product that I did not need, when I expressed the fact issue was fixed within 15 minutes of leaving the dealership told it will be on hold until I ve product that I did not need, when I expressed the fact issue was fixed within 15 minutes of leaving the dealership told it will be on hold until I verify that within one week. When I called less than a week later told I would be charged 300 dollars for restocking fee, CALLED THE MAIN FORD COMPANY AND THEY SAID THEY DO NOT CHARGE A RESTOCKING FEE. AND ALSO THE MANAGER WAS THE ONE TO SUGGEST THE WAIT TIME. VERY UNHAPPY WITH THEIR CUSTOMER SERVICE. ALSO AVOIDING MY CALLS AND NO RETURN CALLS EITHER. More
by marytuseo
Employees Worked With
Jennifer and Brett Service Manager
February 01, 2024
as a new customer to Biener Ford, I was treated to a standard above and beyond what I expected. Service department representative was exceptional in keeping abreast of service work. i look forward to ha standard above and beyond what I expected. Service department representative was exceptional in keeping abreast of service work. i look forward to having my vehicle serviced at Biener. More
by lirigs5
Employees Worked With
Jennifer, service department
