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Biener Ford
Great Neck, NY
511 Reviews
At Biener Ford we want your experience to match your expectations. For over 90 years, the Biener family has proudly served the Long Island community. We aim to surpass your car buying expectations through excellent customer service. The moment you walk into our showroom, which features the latest Escape, F-150, Fusion, Edge, and Explorer, we intend to help you find a new or used vehicle to fit your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 511 reviews
February 23, 2024
Company tried to okie dok me with forcing me to by a product that I did not need, when I expressed the fact issue was fixed within 15 minutes of leaving the dealership told it will be on hold until I ve product that I did not need, when I expressed the fact issue was fixed within 15 minutes of leaving the dealership told it will be on hold until I verify that within one week. When I called less than a week later told I would be charged 300 dollars for restocking fee, CALLED THE MAIN FORD COMPANY AND THEY SAID THEY DO NOT CHARGE A RESTOCKING FEE. AND ALSO THE MANAGER WAS THE ONE TO SUGGEST THE WAIT TIME. VERY UNHAPPY WITH THEIR CUSTOMER SERVICE. ALSO AVOIDING MY CALLS AND NO RETURN CALLS EITHER. More
by marytuseo
Employees Worked With
Jennifer and Brett Service Manager
February 01, 2024
as a new customer to Biener Ford, I was treated to a standard above and beyond what I expected. Service department representative was exceptional in keeping abreast of service work. i look forward to ha standard above and beyond what I expected. Service department representative was exceptional in keeping abreast of service work. i look forward to having my vehicle serviced at Biener. More
by lirigs5
Employees Worked With
Jennifer, service department
January 30, 2024
Very quick. Very friendly. Very efficient. Steve from service is awesome! He communicated every step of the way what was going on and how long it would take. Very friendly. Very efficient. Steve from service is awesome! He communicated every step of the way what was going on and how long it would take. More
by KarelHering
Employees Worked With
Steve
