Bickford Ford - Service Center

Yesterday’s service appointment was by far the best experience I have had in 2+ years. When I paid for my extended service contract, I was all-but promised a shuttle option if needed and an offer of a experience I have had in 2+ years. When I paid for my extended service contract, I was all-but promised a shuttle option if needed and an offer of a vehicle wash when my car was brought in for service. For almost two years these services have been eliminated. In fact, the last two previous times I was asked if I would like my vehicle washed, to which I replied “please”, but neither time was it washed. I am confident that the really getting old COVID excuse will come into play here, but I will carefully evaluate the recent service levels provided by Bickford Ford when I consider my next vehicle purchase. Thank you for listening. Bob Crannell More

Personnel were great to work with, completed on time and went over what was done. went over what was done. More

If you can't trust them with the small stuff, I sure won't trust them with the big stuff. My husband and I misplaced the key to our car. He called and set an appointment with the service team to drop won't trust them with the big stuff. My husband and I misplaced the key to our car. He called and set an appointment with the service team to drop off the car for the full day to get the key programmed. When we arrived for the appointment (we both had to go so I could ferry him home), they told him they did not have the key. They also said that the price was much higher than what their own team quoted on the phone ($280 total, not the $100 originially quoted). They suggested we bring by the car the next day, once they key arrived, which they were expecting that morning per the tracking info they had. Hours passed and they key hadn't arrived. We set an appointment for the following week. Same thing - we got there, and the key wasn't there, again, even though they had said it was arriving days earlier. When the key finally did arrive, they waived the labor fee, but still had us pay the full cost of the key. For that, and the quickness of service once actually completed, I'll leave two stars. Tracking information for a single part and ensuring the customer doesn't have an appointment before the part arrives should be a very basic component of their service and they did not meet the mark. More

They sent a reminder, got me right in, prompt service, and no charge for this recal issue. Excellent service and no charge for this recal issue. Excellent service More

Fairly priced service. Normally on time. Strong suit is sales. Very much worth driving 40 miles to do business with them. Normally on time. Strong suit is sales. Very much worth driving 40 miles to do business with them. More

I was treated courteously, and efficiently, my car was returned to me when it it was promised with completed repair with a full written statement and the estimated cost! I am well pleased and will you th returned to me when it it was promised with completed repair with a full written statement and the estimated cost! I am well pleased and will you them again. More

Excellent service. Shannon was extremely helpful and kind. She made me feel less stressed about my car issues and that they could take care of all of my issues, which t Shannon was extremely helpful and kind. She made me feel less stressed about my car issues and that they could take care of all of my issues, which they did. She made me feel my business was important to them. More

I just had my 2015 F150 worked on because my heated seats were not working. Turned out there was a module that was bad. Steve was my service advisor and he is awesome. It turned out that my extra service war were not working. Turned out there was a module that was bad. Steve was my service advisor and he is awesome. It turned out that my extra service warranty covered the work. Now the seats work after replacing the module. Great job guys keep up the awesome job. More

Straight forward and quick service. Felt taken care of. Staff was nice and knowledgable. Thumbs up! Felt taken care of. Staff was nice and knowledgable. Thumbs up! More

Quick, reasonable and convenient. Enjoy doing business with the service folks at Bickford Ford. Thanks- Enjoy doing business with the service folks at Bickford Ford. Thanks- More