Bickford Ford - Service Center

Quality Time Customers Service Mike Holden gave un-rushed, quality time to answer all my questions and show me the tips and tricks of my vehicle usage. He was very thorough and thou Mike Holden gave un-rushed, quality time to answer all my questions and show me the tips and tricks of my vehicle usage. He was very thorough and thoughtful. I am now able to use more of my vehicle’s features because I now know what they are! Thanks Mike! More

Great Customer Service I drive a ford escape, which I did not buy from Bickford Ford; however I was having problems with my radio. A friend of mine told me about Bickford an I drive a ford escape, which I did not buy from Bickford Ford; however I was having problems with my radio. A friend of mine told me about Bickford and how they might be able to help me out. I went in asking for assistance, and the receptionist called for Michael Holden (technology specialist). He's was incredibly awesome, and helped me fix all of my issues. Thank you Bickford! More

reasonable sales experience but not service eight months to install a brake controller purchased with the vehicle. Claims that they have called me but no records of these calls on my phone and t eight months to install a brake controller purchased with the vehicle. Claims that they have called me but no records of these calls on my phone and they struggled to verify my number. when finally got it installed i asked to verify my service appointment is indeed on jan8th. Told there was no appointment made. Made another for the 15th - only to show up on 15th to be told it was on the 8th. otherwise friendly, wash the car when service, loaners available etc but the screw ups a bit too much. More

Technology assistance Michael was very professional and empathic of my weak computer skills. He quickly solved my issue of syncing my new phone to my truck so I could use i Michael was very professional and empathic of my weak computer skills. He quickly solved my issue of syncing my new phone to my truck so I could use it hands free while driving. I very much appreciate that he valued helping me and making my usage of a cell phone safer through hands free access in the truck. He was very polite and I think provided the type of service that Ford would be proud of. More

Service on My 2015 Escape I have been a long time customer, the sales people are great but recently I had a problem with the service department. My Escape was clunking when I I have been a long time customer, the sales people are great but recently I had a problem with the service department. My Escape was clunking when I put in drive when it was cold. I call the service department and they told me that this was normal and did not offer to look at it. I did not think this was normal so I took it to another Ford dealer and they found that the transmission fluid had contamination and the internal componets were damaged. They had to replace the Transmission. I am glad that I did not listen to Bickford More

Great Dealership, Will keep going back. I really really good after purchasing my new truck from Bickford. Now I am very happy every time I have to take it in for scheduled maintenance. The I really really good after purchasing my new truck from Bickford. Now I am very happy every time I have to take it in for scheduled maintenance. The service department really does take care of their customers now matter how small of a question or concern. Not just when you are buying, but the entire time you own your vehicle. It they think this will keep customers coming, they are correct. I will keep going back again and again. More

great service I have worked with Bickford on some aftermarket installs (step-bars, bedliner) and also worked with Michael Holden on technical setup information for I have worked with Bickford on some aftermarket installs (step-bars, bedliner) and also worked with Michael Holden on technical setup information for the bluetooth phone. I couldn't be happier with the expertise and service. More

2013 Ford Edge This is my second time purchasing a vehicle at Bickford Ford. Both times, I have been highly satisfied with my buying experience. Eric was extremely h This is my second time purchasing a vehicle at Bickford Ford. Both times, I have been highly satisfied with my buying experience. Eric was extremely helpful in finding the perfect vehicle that would fit my needs without any sales pressure. The buying process was smooth and uncomplicated. I would highly recommend Bickford as a dealership. More

Sales Department Was Great, Service Department Was Not We bought a new 2014 C Max. Ryan, Fred, and Michael were great to work with. The price of the car was lower than I could find anywhere. Two weeks l We bought a new 2014 C Max. Ryan, Fred, and Michael were great to work with. The price of the car was lower than I could find anywhere. Two weeks later I was lying on the side of I-5 trying to re-attach a trim panel that fell off and dragged on the road. I called service the next day to get it in. They "had to see if I could get a loaner." Then, they couldn't have the loaner available until 8:30 in the morning. I explained that I don’t think I should miss work for a two week old car. I asked if they could understand where I was coming from. Service responded, "I can understand that. So, did you want to schedule the appointment later in the morning?" What? If service opens at 7:00am they should have loaners at 7:00am. I called Ryan and he got me hooked up. Once the car was in the service department they called and told me the repair wasn't covered by the warranty... The car is was 2 weeks old! What again? They told me I hit something on the road. They acted like they were in the car with me when the part fell off. I told them they were wrong. Again they said, "I'll see what we can do." They called back and said they would cover it. Only after I got firm with them. 5 days later the car was fixed. One more tiny thing; they called me to tell me my car was done. I showed up to get it 90 minutes later and it was, "4th in line for the car wash still." Not that big of a deal, but just a continuation of the odd/unaware attitude of they had been showing me. The buying experience was fantastic, but the following experience has ruined it for me. I hate that I had to write this review. I will not/cannot honestly recommend this dealership. I will never bring my business back there again. More

I've had nothing but terrible customer service from this dealership with both phone calls and in person visits. We've used them several times and today was the last straw. Please consider hiring somewh this dealership with both phone calls and in person visits. We've used them several times and today was the last straw. Please consider hiring somewhat friendly employees to handle phone calls. More