Bickford Ford - Service Center

Randy in the service department is awesome. I brought my 2012 F150 in because I thought it was time for a brake job. Randy called me and it turned out they were good. Awesome. He even had it washed for me. 2012 F150 in because I thought it was time for a brake job. Randy called me and it turned out they were good. Awesome. He even had it washed for me. Thank you for your awesome service and your awesome service department. You are rock stars. More

Sync3 Update, technology help; front wheel bearings Bickford Ford has distinguished themselves with me because of excellent recent services on two vehicles and today's support on our 2017 Ford Transit C Bickford Ford has distinguished themselves with me because of excellent recent services on two vehicles and today's support on our 2017 Ford Transit Connect (TC). Today was handled in a personal and informative way by Michael Holden, Technology & Delivery Specialist, and this careful attention reflects the service experience we've had recently on both our 2008 Ford Ranger FX4 and the 2017 TC. By itself, a Sync upgrade may not be a big deal. But in this case the version changes we needed for the early 2017 vehicle were a huge file size and it simply did not work over the network at home. But Michael also made sure I understood what was included in the new user interface and gave me pointers on future updates too. In the service visit last month, we had several suspicions about needed repairs, and outlined them to service. They investigated each one, verified that I was correct, made the repairs happen, under the factory warranty. We may well have a better-than-new vehicle at the moment! Again, the cordial way everyone worked with me, their thorough service diagnosis, and the completeness of the finished work, were... excellent. That's the only reason why I'm writing this review. More

Understanding all the options I have while driving my Ford Michael Holden was excellent at helping me understand my vehicle's technology. He explained the best way to drive in the snow using the lower gears. Michael Holden was excellent at helping me understand my vehicle's technology. He explained the best way to drive in the snow using the lower gears. He explained how I may use GPS. Also, ways to use my cell phone, how to change screens for understanding speeds driven and miles driven and best driving habits to obtain maximum efficiency. Michael was knowledgeable and succinct in teaching skills. He deserves an A+ More

Service dept sucks Bought A brand new 2017 Ford Escape one week later I noticed that the paint on the hood and front corner panel was looking like large(bigger than si Bought A brand new 2017 Ford Escape one week later I noticed that the paint on the hood and front corner panel was looking like large(bigger than silver dollar size) sunburst spots took it in to show the service department and the lady at the service department said she couldn't see them ...so blind obviously.. I said you can't see those ( there were 6 total) are you serious and she said she would have somebody look at it and I needed to leave my car I got my car back 3 days later she said they saw them and that they buffed them out, yeah they buffed them alright they scratched the crap out of my paint and the sunbursting spots were all still there, so then I showed a different service person what they did to my paint and the sunbursts in the paint, needless to say my hood and corner panel had to be repainted and I couldn't get the car in for a month to get this done....THE CAR IS BRAND NEW HAD UNDER 100 MILES ON IT, then in December the check engine light comes on, my car has 3000 miles on it now, I call in and the RECEPTIONIST is telling me my oil needs to be changed, I replied back by saying I was told when I bought it that I didn't need an oil change for 5,000 miles she wants to argue with me. So I said fine set me up for an oil change, funny they change the oil the check engine light is off till I go over to bridges pets which is across the street then the light comes back on when I get in the car to leave start it and wala the light is back on and staying on again and since it's Saturday I call back over there from my car and the service dept has just closed, now I'm really pissed, I just spent 40.00 on an oil change I didn't need and my xxxx check engine light is on again and the xxxx service dept is now closed...I call Monday and why the xxxx does the RECEPTIONIST need to play 20 questions with me, I repeatly tell her what is going on and she's like, so is it acting funny, who worked on your car, is it going on and off bla bla bla your the RECEPTIONIST GET ME THE SEVICE DEPT PLEASE ... I keep telling her I want to talk To someone in service, so finally I get service on the phone, I tell them what's going on the guy tells me not to worry about it and to bring it by any time I tell him I can't get in till Sat. and ask if my car is safe to drive till then he said yes unless the light starts blinking. I take it in on Sat. then the guy tells me it's not what they thought it was and the car is throwing codes and that ill have to call and make an appt. Because the mechanic isn't there on saturdays... so no one looked at the issue when they changed my oil the Sat. Before and ( WAIT WHAT I'M RIGHT HERE BUT YOU ACTUALLY GAVE ME A BUSINESS CARD AND TOLD ME TO CALL AND MAKE AN APPT. INSTEAD OF MAKING ONE WITH ME WHILE I'M STANDING THERE) And That I'lL have to leave it there yet again. And I'll need a loaner car...I live in Lynnwood everytime I have bring my car in its extremely inconvenient and they know this... 2 weeks later they get my car in they have my car for a week and they think it's an emissions sensor, they "fix" it, oh and just a side note they didn't even bother to wash my car or anything.... wow when I would bring my old explorer in for an oil change they would wash it, but they have my car for a week they know when I'm coming to pick up my car and they can't even wash it just shows that customer service no longer exists there... ok back to the issues at hand I have the option on my car that helps save gas so that if I'm at a light or stop and go traffic the car shuts off when I apply the brake for more than a few seconds, well now that isn't working , and yes I know I have a button that disables this... that button is NOT engaged I have called them left messages and haven't recieved a call back as of yet bickford service you have gone to xxxx over the past year.... VERY DISSAPOINTED...sales your fine, service and after care you SUCK!!!! My car has been in the shop 5 times and it only has 3800 miles on it and it's still NOT FIXED!!!! More

Quality Time Customers Service Mike Holden gave un-rushed, quality time to answer all my questions and show me the tips and tricks of my vehicle usage. He was very thorough and thou Mike Holden gave un-rushed, quality time to answer all my questions and show me the tips and tricks of my vehicle usage. He was very thorough and thoughtful. I am now able to use more of my vehicle’s features because I now know what they are! Thanks Mike! More

Great Customer Service I drive a ford escape, which I did not buy from Bickford Ford; however I was having problems with my radio. A friend of mine told me about Bickford an I drive a ford escape, which I did not buy from Bickford Ford; however I was having problems with my radio. A friend of mine told me about Bickford and how they might be able to help me out. I went in asking for assistance, and the receptionist called for Michael Holden (technology specialist). He's was incredibly awesome, and helped me fix all of my issues. Thank you Bickford! More

reasonable sales experience but not service eight months to install a brake controller purchased with the vehicle. Claims that they have called me but no records of these calls on my phone and t eight months to install a brake controller purchased with the vehicle. Claims that they have called me but no records of these calls on my phone and they struggled to verify my number. when finally got it installed i asked to verify my service appointment is indeed on jan8th. Told there was no appointment made. Made another for the 15th - only to show up on 15th to be told it was on the 8th. otherwise friendly, wash the car when service, loaners available etc but the screw ups a bit too much. More

Technology assistance Michael was very professional and empathic of my weak computer skills. He quickly solved my issue of syncing my new phone to my truck so I could use i Michael was very professional and empathic of my weak computer skills. He quickly solved my issue of syncing my new phone to my truck so I could use it hands free while driving. I very much appreciate that he valued helping me and making my usage of a cell phone safer through hands free access in the truck. He was very polite and I think provided the type of service that Ford would be proud of. More

Service on My 2015 Escape I have been a long time customer, the sales people are great but recently I had a problem with the service department. My Escape was clunking when I I have been a long time customer, the sales people are great but recently I had a problem with the service department. My Escape was clunking when I put in drive when it was cold. I call the service department and they told me that this was normal and did not offer to look at it. I did not think this was normal so I took it to another Ford dealer and they found that the transmission fluid had contamination and the internal componets were damaged. They had to replace the Transmission. I am glad that I did not listen to Bickford More

Great Dealership, Will keep going back. I really really good after purchasing my new truck from Bickford. Now I am very happy every time I have to take it in for scheduled maintenance. The I really really good after purchasing my new truck from Bickford. Now I am very happy every time I have to take it in for scheduled maintenance. The service department really does take care of their customers now matter how small of a question or concern. Not just when you are buying, but the entire time you own your vehicle. It they think this will keep customers coming, they are correct. I will keep going back again and again. More