Bickford Ford - Service Center

Fast fair and friendly. Kyle was superior in handling my service. I highly recommend Bickford Ford. Kyle was superior in handling my service. I highly recommend Bickford Ford. More

Everyone was great. 5 stars all the way.Randy was very helpful and courteous at all times. 5 stars all the way.Randy was very helpful and courteous at all times. More

I always get courteous service that is done right for a fair price. Close to my house also. fair price. Close to my house also. More

On time, per expected cost. Friendly Easy to use. Will be back again for future service Friendly Easy to use. Will be back again for future service More

My truck had a difficult to diagnose issue that the Bickford service team was able to identify and resolve. Bickford service team was able to identify and resolve. More

Right on time for my appointment. Got the work done early. Explained what they did so I could understand. Very friendly. Nice and clean waiting room area. I recommend Bickford Ford to Got the work done early. Explained what they did so I could understand. Very friendly. Nice and clean waiting room area. I recommend Bickford Ford to my friends. More

I had a very smooth and seamless service experience with Bickford this morning. I was in and out in an hour. Bickford this morning. I was in and out in an hour. More

Always friendly and helpful handling the whole process with professionalism and courteous service. Highly recommend them with professionalism and courteous service. Highly recommend them More

I Brought my 2016 ford F150 in for a door latch recall and a recall that fixed the door jams when it freezes out. It was a couple months ago. Just the other day my door latches all were stuck open and w and a recall that fixed the door jams when it freezes out. It was a couple months ago. Just the other day my door latches all were stuck open and would not shut when it froze out. I called and spoke to Jody in the service dept. after 5 attempts to get a hold of someone. I explained what happened and that I just brought in my vehicle to get this fixed. She then explains to me that they can only fix what the computer said they are allowed to fix. So if they cant replicate it while the vehicle is there , they wont fix it regardless of what the customer requested to be fixed. I said that's not right and if that's the case , someone should have told me that they didn't fix the issue I brought it in for. She continued to argue and justify how they do business and that, that's just the way it works. She never apologized even once which would have been the correct customer service thing to do. She said even though it was a recall , if they cant replicate it there they wont fix it . So I asked to speak to her manager Rae Lynn, I left her a message 1 week ago and she never called me back. I then called back and asked to speak to Rae Lynn again and she finally called me back. She said she left me a message but I knew she didn't because my message voice mail is full so she lied to me. She only called me back because I told her if she didn't call me back I would Talk to the owner. She then tells me that I already had the recall done in 2018 when I Purchased the truck at another dealership. No one had told me that, and if that were the case it obviously failed and I still should have been told that when they looked up my vin number knowing I wanted this done. She said she was sorry that this happened but then told me that I shouldn't come there for my needs anymore and to go to another dealer for my future repairs etc. What is this world coming too? Is there no more customer service anywhere? She is not acting like a good Manager and should not be telling me to never come back, all because I spoke up for myself. This whole experience has been a night mare. I would not ever take my business there or any one I know I will sway away at all costs. More