Bickford Ford

I am still in the process of getting my Mustang all souped up from Bickford Ford and I can already tell that these folks are the real deal! I was treated with respect and they cared about me as a custo souped up from Bickford Ford and I can already tell that these folks are the real deal! I was treated with respect and they cared about me as a customer. They helped me out in every way to save a few bucks while making my vehicle look awesome and perform awesome. I sincerely recommend them to any future car buyer. More

Our experience @ Bickford has always been well worth the short trip from Bothell as this is our 3rd purchase from your dealership. We have had 3 different salesman for each vehicle we have purchased and as short trip from Bothell as this is our 3rd purchase from your dealership. We have had 3 different salesman for each vehicle we have purchased and as was the 2 prior purchases our salesman Russ Sumpter was very Professional, Respectful, Knowledgeable, and easy to talk with no pressure sales pitches. Jake was so full of information and how the 2012 Focus operates. I am gald Bickford has such a knowledgeable employee on staff that we can get a hold of at any time to ask him "what does this gadget do". Jake was very professional and knowledgeable and is an asset to your company. Thank you Russ and Jake for your outstanding service. More

I had a great experance and would choose this dealership again ! They made it easy fast and painless ! I love my new car ! Thanks a lot ! again ! They made it easy fast and painless ! I love my new car ! Thanks a lot ! More

What a great experience! As a first time buyer, I was a little nervous walking into a car dealership....But after a few minutes of sitting down with my salesman, Dan Hudson, I knew I had came to the right little nervous walking into a car dealership....But after a few minutes of sitting down with my salesman, Dan Hudson, I knew I had came to the right place! Right off the bat Dan made me feel comfortable. Not only was I surprised, but very relieved to have a salesman that was genuine and truly wanted to help me find the right vehicle for my needs. After I made my decision on my new vehicle the rest of the process was very easy! All of the paper work was covered and explained to me in detail, and before I knew it I was driving off the lot! I am more than happy and absolutely recommend Bickford Ford to anybody looking great costumer service and a great deal! More

I had bought from Bickford 16 + years ago and had a good experience. I had a great experience with Dan. He was fun and low keyed not high pressured at all. Todd was great with the Tech stuff. I would recomm experience. I had a great experience with Dan. He was fun and low keyed not high pressured at all. Todd was great with the Tech stuff. I would recommend Bickford to any one looking for their first car/truck or their last. I am really happy with my new F150 truck. Thank you so much. More

I had a great experience at Bickford when I bought my F150. It actually was the easiest and most pleasant car buying experience I've ever had. They were very helpful, professional, and efficient, and I f F150. It actually was the easiest and most pleasant car buying experience I've ever had. They were very helpful, professional, and efficient, and I felt no pressure at all. And I feel like I got a great deal. Will and Todd were terrific! More

Had a great eerience with Russ in sales on my new Explorer. He was very friendly and fast too. I would refer anyone here. They are fair in every way which was a welcome relief. Explorer. He was very friendly and fast too. I would refer anyone here. They are fair in every way which was a welcome relief. More

My 2006 6.0 liter ford Diesel had 2 major repairs done at Bickford Commercial service with Dan Valentine. 1 at 85,000 miles and 1 at 117,000 miles. Both repairs were to replace cracked heads. I have driven 6 Bickford Commercial service with Dan Valentine. 1 at 85,000 miles and 1 at 117,000 miles. Both repairs were to replace cracked heads. I have driven 6000 miles and now the high pressure oil pump blew a line and caused $3400 in damage. In 2006 a technical Service bulletin was issued about this oil line coupler and Ford made a special coupler kit to solve this problem. They also reccomended that their dealers service depts tell the customers about this problem and install the kit if they do a job which gains access to the high pressure oil pump. Well Bickford tore my motor apart 2 times and they never said a word about it. This is a $58.00 dollar kit that would have saved me $3400. I called dan Valentine for 2 days and he would not return my call. I finally went through the Bickford switchboard and got ahold of him. He said they never actually worked on the pump so it was not his problem. I asked him why he didn't mention the Technical Service Bulletin being the fact that when the heads are off the high pressure pump is right there and easy to work on. After I questioned him a little more he said that I could not send my truck there and he would not work on it. I guess I ask to many questions, and why would anybody do that when your about to spend $3400? He was rude and very unprofessional. I then called the Service manager Kevin Jameson and told him what had happened. What a jerk! He said being that I question Bickfords ability to repair my truck when I talked to Ford during my 2nd repair he didn't like that. I asked him why I wasn't told about the Service bulletin and he said they don't have time to discuss all the bulletins with customers and that I should have gone on the internet and looked it up myself. So much for going to the dealer because they know about all the current service bulletins. I think this will be a good case for "Get Jesse" on King 5 news. I have now towed my truck to Ford of Kirkland, and wow!, these guys have their act together!! Dean webster my service consultant put together an estimate in less than 4 hours, so I could get the ball rolling with Ford for some financial assistance. I then received a call from Tom Olson the Service manager the next morning letting me know he was talking to Ford on my behalf and going through every channel to help me in anyway he could. Tom is really a standup professional. I think Kevin Jameson could use a lot of pointers from Tom. When Tom was done, he got most of my repair paid for. These guys at Ford of Kirkland have renewed my faith in Dealers and I will never take my vehicles anywhere but Ford of Kirkland. Give Tom or Dean a call and let them show you how professionals are supposed to act in the auto service industry!!! Ford of Kirkland 425-821-6611 June 22, 2011 More

We spent far too much time shopping for the perfect used Expedition. In our search we ended up visiting far too many Ford dealers from Tacoma to Marysville and we both felt that Bickford was the least "car Expedition. In our search we ended up visiting far too many Ford dealers from Tacoma to Marysville and we both felt that Bickford was the least "car dealerish" of them. We ended up buying our Expedition from another dealer because it had the option packages we were looking for but I'd rather give my money to Bickford. Next time guys! Thanks More

Decided to buy a new 2011 Explorer and called around (willing to go from Olympia to Bellingham) to find one that had all the options/ color etc that we wanted. Checked ALL the dealerships around that sh (willing to go from Olympia to Bellingham) to find one that had all the options/ color etc that we wanted. Checked ALL the dealerships around that showed having the Explorer online that we wanted and got the best / nicest / professional call / follow-up from Jeff Wing at Bickford. We decided a few days later to drive up to the dealership (over an hour) and met wth Jeff who in person was just as delightful to deal with. (even though the car we exactly wanted was not in yet, it was expected soon) Dealership is very nice-- clean- smiling friendly people- many customers who also looked happy- and the day we were there, free doughnuts- fresh and yummy. All in all a great experience. Worked out the paperwork details, and Jeff said he would keep in touch on status of when vehicle would arrive which he did. He talked to my husband through the week with updates and we made an appointment to pick up the car the Saturday following when it arrived. When we went back to get the car, again everyone was welcoming and made us feel like our business was valued. Jeff spent a good amount of time going over all the bells and whistles of the car and made sure we felt comfortable with the main features. (SO many awesome things on this car!) We drove away feeling great about the purchase and most importantly that we had dealt with JEFF and BICKFORD. He did a great job with every detail-- even recommending a nearby place to eat which was terrific. Jeff provided exemplary customer service and we would highly recommend him and the dealership. We also got a follow up email from the TECH person at the dealership who wanted to make sure if we had any questions about the car / navigation system/ in dash touch screen / features etc. to let him know as he had not been working the day we got the car. All in all a great experience with Jeff and the Dealership in general- and a great vehicle! More