Bickford Ford

Painless and Easy The whole purchase experience was painless and easy. Both Russ and Michael were extremely helpful. Russ helped me pick the perfect car for me. Mich The whole purchase experience was painless and easy. Both Russ and Michael were extremely helpful. Russ helped me pick the perfect car for me. Michael answered all my questions regarding the bells and whistles. I love my Focus and the Candy Blue paint. It is so fun to drive and I feel safe doing so. More

Tech instruction Michael was very knowledgeable and a patient instructor as he walked me through all the tech details on my new Escape. He answered all the questions I Michael was very knowledgeable and a patient instructor as he walked me through all the tech details on my new Escape. He answered all the questions I had after driving it for a month, and invited me back for additional instruction once my phone is set up to be synced in. Thank you, Michael! More

Sales Department Was Great, Service Department Was Not We bought a new 2014 C Max. Ryan, Fred, and Michael were great to work with. The price of the car was lower than I could find anywhere. Two weeks l We bought a new 2014 C Max. Ryan, Fred, and Michael were great to work with. The price of the car was lower than I could find anywhere. Two weeks later I was lying on the side of I-5 trying to re-attach a trim panel that fell off and dragged on the road. I called service the next day to get it in. They "had to see if I could get a loaner." Then, they couldn't have the loaner available until 8:30 in the morning. I explained that I don’t think I should miss work for a two week old car. I asked if they could understand where I was coming from. Service responded, "I can understand that. So, did you want to schedule the appointment later in the morning?" What? If service opens at 7:00am they should have loaners at 7:00am. I called Ryan and he got me hooked up. Once the car was in the service department they called and told me the repair wasn't covered by the warranty... The car is was 2 weeks old! What again? They told me I hit something on the road. They acted like they were in the car with me when the part fell off. I told them they were wrong. Again they said, "I'll see what we can do." They called back and said they would cover it. Only after I got firm with them. 5 days later the car was fixed. One more tiny thing; they called me to tell me my car was done. I showed up to get it 90 minutes later and it was, "4th in line for the car wash still." Not that big of a deal, but just a continuation of the odd/unaware attitude of they had been showing me. The buying experience was fantastic, but the following experience has ruined it for me. I hate that I had to write this review. I will not/cannot honestly recommend this dealership. I will never bring my business back there again. More

Great place to do business We were able to look around the lot and take our time without being pressured. When we were ready Swede was ready to get us setup for a test drive in We were able to look around the lot and take our time without being pressured. When we were ready Swede was ready to get us setup for a test drive in the vehicle of our choice. Swede was very up front with the pricing and our options. After the purchase Matt did a thorough job of going over all the bells and whistles in the new truck. Fantastic dealership, great to work with, I'll definitely be back to buy there again. More

Nice easy car purchase experience Great Ford dealer. I dealt with a couple others beforehand and did not like them. Jeff was great. Easy and straight forward to deal with. I got the ex Great Ford dealer. I dealt with a couple others beforehand and did not like them. Jeff was great. Easy and straight forward to deal with. I got the exact car I wanted for much less. Everyone there was helpful, professional and very nice. I highly recommend Bickford Ford. Michael was very thorough when explaining the inner workings of the car. I don't think I would have even bothered trying out the Bluetooth if it wasn't for him. More

Purchase of a F350 I was pleased with by truck purchase at Bickford Ford. There was no pressure from Randy our salesmen when we were deciding on which vehicle to buy. I was pleased with by truck purchase at Bickford Ford. There was no pressure from Randy our salesmen when we were deciding on which vehicle to buy. He was willing to show us different models we were considering and was able to answer our questions. I like that we were able to test drive the vehicles by ourselfs. When we picked up the truck the Tech & Del Spec, Michael, went over all the details of how to get the most out of the features. He took his time and really showed a interest on showing me how things worked. I would recommend Bickford Ford to our friends. More

Great Service Working with the following was a great pleasure, no hassle easy to work with, answered all question, good pricing. we bought two cars F 150 and a Edg Working with the following was a great pleasure, no hassle easy to work with, answered all question, good pricing. we bought two cars F 150 and a Edge Michael and Jake were very good in explaining how all the bell's and whistles worked in both cars and did not rush us through, took their time to make sure we understood how they worked More

Purchasing a new Ford Explorer. I purchased a new Ford Explorer and was very happy with the whole experience. I wasn't looking forward to going out and looking for a new vehicle, but I purchased a new Ford Explorer and was very happy with the whole experience. I wasn't looking forward to going out and looking for a new vehicle, but with Swede Johnson, there was no pressure, just information that I was looking for and very low key. I am very happy with my new Ford and with buying it from Bickford Ford. More

One Happy Day We purchased an F350 XLT 4X4 truck from Bickford. We were very happy with the service and found everyone to be very helpful. We will be having the u We purchased an F350 XLT 4X4 truck from Bickford. We were very happy with the service and found everyone to be very helpful. We will be having the undercoat and paint sealant next week. This is our fourth vehicle purchased from them and will recommend them to our family and friends. More

First New Car Experience My experience purchasing my first new car was excellent! I never once got the "typical salesman" vibe from either Eric or Dan. Mike was also very help My experience purchasing my first new car was excellent! I never once got the "typical salesman" vibe from either Eric or Dan. Mike was also very helpful with teaching me all the technical aspects of my new Escape. He even stayed past closing! The whole staff was very knowledgable, patient, and extremely helpful. More