Bickford Ford

2013 Ford Edge This is my second time purchasing a vehicle at Bickford Ford. Both times, I have been highly satisfied with my buying experience. Eric was extremely h This is my second time purchasing a vehicle at Bickford Ford. Both times, I have been highly satisfied with my buying experience. Eric was extremely helpful in finding the perfect vehicle that would fit my needs without any sales pressure. The buying process was smooth and uncomplicated. I would highly recommend Bickford as a dealership. More

Happily surprised with the price We were happily surprised by the wonderful purchase process! The entire staff was friendly and let us know that they were working for our complete sat We were happily surprised by the wonderful purchase process! The entire staff was friendly and let us know that they were working for our complete satisfaction. The trade in price for our vehicle and the sales price for the new car was so much more than we expected. More

Superior Customer Service I am thrilled with my 2015 Ford Fusion Hybrid and my purchasing experience. After having some really bad customer service experiences with Ford in th I am thrilled with my 2015 Ford Fusion Hybrid and my purchasing experience. After having some really bad customer service experiences with Ford in the 1980's I was reluctant to try again. My sister-in-law sent me to Randy Thaut in Snohomish and I am so grateful. The test drives were easy and so helpful. Once I decided I wanted an economical commuter car in Ruby Red - Randy took care of the rest. He quickly located the one car in the state that had everything I wanted - Titanium package. He gave me a friendly and fair price. Everyone at Bickford was responsive to my questions. The car was delivered when they said it would be, the purchasing process was simple and they got us a killer rate on our financing. Matt Rice gave us a great tour of the new technology because there is lots to learn. We even came back the next day to learn a few more things from Mike Holden. Everyone we worked with was helpful, competent and caring. I love my new car and the service was spectacular. More

Best truck purchase experience yet! This was by far the easiest, no hassle purchase ever! The staff was friendly, never pressured me, worked with me fairly of my trade's and got me out t This was by far the easiest, no hassle purchase ever! The staff was friendly, never pressured me, worked with me fairly of my trade's and got me out the door in my new F350 quickly! They were great in helping me understand how to use all of the options in the vehicle. They took the time and were very patient and enthusiastic! Thank you Bickford! You have my business forever! More

Excellent Experience From the very first email to the final demonstration of my new vehicle Bickford Ford exceeded my expectations. I had limited time to come into the dea From the very first email to the final demonstration of my new vehicle Bickford Ford exceeded my expectations. I had limited time to come into the dealership so I started by contacting Will Breen by email, He provided all of the information I requested with multiple options of vehicles and never made me feel like he was trying to "sell me" on something I didn't want. In fact he found a way to get me more than I expected to in my Fusion and within my budget. He let me know ahead of time that he would be out of town on the day that I came in but arranged for Lindsey Bickford to help us. She was amazing as well! She was so friendly and always made sure to get all of my questions answered and with a smile. They were also so accommodating with my 5 year old as I had him with me during the process. After the sale was finalized Michael Holden came out to train me on how to use all of the features of my new car. This is something I have never experienced at another dealership. Usually they make the sale, show you one or two things and send you on your way. He was thorough and even offered to do a follow up whenever we had any more questions. Overall it was a great experience. They make buying a car exactly what it should be, enjoyable and exciting!! More

Very Well Done Both Eric and Michael did an excellent job. Michael was great explaining the features of the new Escape vehicle I purchased. It was really helpful t Both Eric and Michael did an excellent job. Michael was great explaining the features of the new Escape vehicle I purchased. It was really helpful to have that instruction before driving away. The finance department did an excellent job as well. I would definitely recommend Bickford Ford. JerryB44 More

Great customer service Swede and Michael were great! I called two Ford dealerships looking for a specific model. We were waiting for the finance department at Bickford when Swede and Michael were great! I called two Ford dealerships looking for a specific model. We were waiting for the finance department at Bickford when the other dealership called me back! Michael stayed late to explain all of the tech features in our new Explorer. He was friendly and helpful. I would recommend Bickford to anyone looking for a Ford. More

Painless and Easy The whole purchase experience was painless and easy. Both Russ and Michael were extremely helpful. Russ helped me pick the perfect car for me. Mich The whole purchase experience was painless and easy. Both Russ and Michael were extremely helpful. Russ helped me pick the perfect car for me. Michael answered all my questions regarding the bells and whistles. I love my Focus and the Candy Blue paint. It is so fun to drive and I feel safe doing so. More

Tech instruction Michael was very knowledgeable and a patient instructor as he walked me through all the tech details on my new Escape. He answered all the questions I Michael was very knowledgeable and a patient instructor as he walked me through all the tech details on my new Escape. He answered all the questions I had after driving it for a month, and invited me back for additional instruction once my phone is set up to be synced in. Thank you, Michael! More

Sales Department Was Great, Service Department Was Not We bought a new 2014 C Max. Ryan, Fred, and Michael were great to work with. The price of the car was lower than I could find anywhere. Two weeks l We bought a new 2014 C Max. Ryan, Fred, and Michael were great to work with. The price of the car was lower than I could find anywhere. Two weeks later I was lying on the side of I-5 trying to re-attach a trim panel that fell off and dragged on the road. I called service the next day to get it in. They "had to see if I could get a loaner." Then, they couldn't have the loaner available until 8:30 in the morning. I explained that I don’t think I should miss work for a two week old car. I asked if they could understand where I was coming from. Service responded, "I can understand that. So, did you want to schedule the appointment later in the morning?" What? If service opens at 7:00am they should have loaners at 7:00am. I called Ryan and he got me hooked up. Once the car was in the service department they called and told me the repair wasn't covered by the warranty... The car is was 2 weeks old! What again? They told me I hit something on the road. They acted like they were in the car with me when the part fell off. I told them they were wrong. Again they said, "I'll see what we can do." They called back and said they would cover it. Only after I got firm with them. 5 days later the car was fixed. One more tiny thing; they called me to tell me my car was done. I showed up to get it 90 minutes later and it was, "4th in line for the car wash still." Not that big of a deal, but just a continuation of the odd/unaware attitude of they had been showing me. The buying experience was fantastic, but the following experience has ruined it for me. I hate that I had to write this review. I will not/cannot honestly recommend this dealership. I will never bring my business back there again. More