Bickford Ford

Service dept sucks Bought A brand new 2017 Ford Escape one week later I noticed that the paint on the hood and front corner panel was looking like large(bigger than si Bought A brand new 2017 Ford Escape one week later I noticed that the paint on the hood and front corner panel was looking like large(bigger than silver dollar size) sunburst spots took it in to show the service department and the lady at the service department said she couldn't see them ...so blind obviously.. I said you can't see those ( there were 6 total) are you serious and she said she would have somebody look at it and I needed to leave my car I got my car back 3 days later she said they saw them and that they buffed them out, yeah they buffed them alright they scratched the crap out of my paint and the sunbursting spots were all still there, so then I showed a different service person what they did to my paint and the sunbursts in the paint, needless to say my hood and corner panel had to be repainted and I couldn't get the car in for a month to get this done....THE CAR IS BRAND NEW HAD UNDER 100 MILES ON IT, then in December the check engine light comes on, my car has 3000 miles on it now, I call in and the RECEPTIONIST is telling me my oil needs to be changed, I replied back by saying I was told when I bought it that I didn't need an oil change for 5,000 miles she wants to argue with me. So I said fine set me up for an oil change, funny they change the oil the check engine light is off till I go over to bridges pets which is across the street then the light comes back on when I get in the car to leave start it and wala the light is back on and staying on again and since it's Saturday I call back over there from my car and the service dept has just closed, now I'm really pissed, I just spent 40.00 on an oil change I didn't need and my xxxx check engine light is on again and the xxxx service dept is now closed...I call Monday and why the xxxx does the RECEPTIONIST need to play 20 questions with me, I repeatly tell her what is going on and she's like, so is it acting funny, who worked on your car, is it going on and off bla bla bla your the RECEPTIONIST GET ME THE SEVICE DEPT PLEASE ... I keep telling her I want to talk To someone in service, so finally I get service on the phone, I tell them what's going on the guy tells me not to worry about it and to bring it by any time I tell him I can't get in till Sat. and ask if my car is safe to drive till then he said yes unless the light starts blinking. I take it in on Sat. then the guy tells me it's not what they thought it was and the car is throwing codes and that ill have to call and make an appt. Because the mechanic isn't there on saturdays... so no one looked at the issue when they changed my oil the Sat. Before and ( WAIT WHAT I'M RIGHT HERE BUT YOU ACTUALLY GAVE ME A BUSINESS CARD AND TOLD ME TO CALL AND MAKE AN APPT. INSTEAD OF MAKING ONE WITH ME WHILE I'M STANDING THERE) And That I'lL have to leave it there yet again. And I'll need a loaner car...I live in Lynnwood everytime I have bring my car in its extremely inconvenient and they know this... 2 weeks later they get my car in they have my car for a week and they think it's an emissions sensor, they "fix" it, oh and just a side note they didn't even bother to wash my car or anything.... wow when I would bring my old explorer in for an oil change they would wash it, but they have my car for a week they know when I'm coming to pick up my car and they can't even wash it just shows that customer service no longer exists there... ok back to the issues at hand I have the option on my car that helps save gas so that if I'm at a light or stop and go traffic the car shuts off when I apply the brake for more than a few seconds, well now that isn't working , and yes I know I have a button that disables this... that button is NOT engaged I have called them left messages and haven't recieved a call back as of yet bickford service you have gone to xxxx over the past year.... VERY DISSAPOINTED...sales your fine, service and after care you SUCK!!!! My car has been in the shop 5 times and it only has 3800 miles on it and it's still NOT FIXED!!!! More

Great experience at Bickford Ford Some family members have had poor experiences purchasing new vehicles at other dealerships. I had a wonderful experience and drove home with the car I Some family members have had poor experiences purchasing new vehicles at other dealerships. I had a wonderful experience and drove home with the car I love. More

Quality Time Customers Service Mike Holden gave un-rushed, quality time to answer all my questions and show me the tips and tricks of my vehicle usage. He was very thorough and thou Mike Holden gave un-rushed, quality time to answer all my questions and show me the tips and tricks of my vehicle usage. He was very thorough and thoughtful. I am now able to use more of my vehicle’s features because I now know what they are! Thanks Mike! More

Ford F150 Had a great experience with all involved with my purchase. Appreciate the welcoming feeling of the dealership and their concern to make feel at home d Had a great experience with all involved with my purchase. Appreciate the welcoming feeling of the dealership and their concern to make feel at home during the process. More

The BEST Technical Support of any car dealership around! Michael was absolutely great getting me set up and running with some of the technical aspects of my new Explorer. After me spending almost 6 hours try Michael was absolutely great getting me set up and running with some of the technical aspects of my new Explorer. After me spending almost 6 hours trying to figure out how to set up my phone and Ipod, I when in to see Michael. In less than 5 minutes he had me up and running. He showed me just how simple the setup process is. He was so friendly and understanding of my questions about the instrumentation inside the car. Thanks so much Michael! Great performance from someone who knows his business. Other dealerships in this area aren't even half as good as Bickford Motors in Snohomish. Thanks for such a great buyers experience Bickford!. I actually know you care about your customers and appreciate their business! Allan Hallsson Everett, WA More

Great Customer Service I drive a ford escape, which I did not buy from Bickford Ford; however I was having problems with my radio. A friend of mine told me about Bickford an I drive a ford escape, which I did not buy from Bickford Ford; however I was having problems with my radio. A friend of mine told me about Bickford and how they might be able to help me out. I went in asking for assistance, and the receptionist called for Michael Holden (technology specialist). He's was incredibly awesome, and helped me fix all of my issues. Thank you Bickford! More

Super quick and easy I just bought a 2017 2.0L Ford Escape and I’m absolutely loving it! Dave and Jake helped me out a ton and Teressa in finance was awesome! She even h I just bought a 2017 2.0L Ford Escape and I’m absolutely loving it! Dave and Jake helped me out a ton and Teressa in finance was awesome! She even helps lower my payment. Also, Michael their tech guy showed me all the bells and whistles and showed me how to utilize voice texting! Extremely happy I definitely recommend. More

Never use anyone else! I've bought two vehicles from Bickford Ford, and I'll never shop anywhere else. They are professional, kind, accommodating, and friendly. I've had a l I've bought two vehicles from Bickford Ford, and I'll never shop anywhere else. They are professional, kind, accommodating, and friendly. I've had a lot of bad experiences at dealerships, they have restored my faith in car shopping. More

reasonable sales experience but not service eight months to install a brake controller purchased with the vehicle. Claims that they have called me but no records of these calls on my phone and t eight months to install a brake controller purchased with the vehicle. Claims that they have called me but no records of these calls on my phone and they struggled to verify my number. when finally got it installed i asked to verify my service appointment is indeed on jan8th. Told there was no appointment made. Made another for the 15th - only to show up on 15th to be told it was on the 8th. otherwise friendly, wash the car when service, loaners available etc but the screw ups a bit too much. More

New car purchase We have been buying cars at Bickford motors for many years and have always been exceptionally pleased with the customer service and the vehicles we ha We have been buying cars at Bickford motors for many years and have always been exceptionally pleased with the customer service and the vehicles we have purchased. This time our sales rep was David, a 30 year member of the Bickford team. He was more than helpful, even though the showroom was very busy that day. In between test driving 4 different vehicles we never had to go looking for him. He also recommended we have Michael show us how to navigate through all the bells and whistles of the car's electronics. He was personable, and made it easy to understand how to use all of the new technologies. I have been happily confident in using what he taught me. I am very impressed. They both get an A++++ from me. More