Bickford Ford

Sync3 Update, technology help; front wheel bearings Bickford Ford has distinguished themselves with me because of excellent recent services on two vehicles and today's support on our 2017 Ford Transit C Bickford Ford has distinguished themselves with me because of excellent recent services on two vehicles and today's support on our 2017 Ford Transit Connect (TC). Today was handled in a personal and informative way by Michael Holden, Technology & Delivery Specialist, and this careful attention reflects the service experience we've had recently on both our 2008 Ford Ranger FX4 and the 2017 TC. By itself, a Sync upgrade may not be a big deal. But in this case the version changes we needed for the early 2017 vehicle were a huge file size and it simply did not work over the network at home. But Michael also made sure I understood what was included in the new user interface and gave me pointers on future updates too. In the service visit last month, we had several suspicions about needed repairs, and outlined them to service. They investigated each one, verified that I was correct, made the repairs happen, under the factory warranty. We may well have a better-than-new vehicle at the moment! Again, the cordial way everyone worked with me, their thorough service diagnosis, and the completeness of the finished work, were... excellent. That's the only reason why I'm writing this review. More

2017 C-Max Michael Long keeps me coming back to Bickford. Jeff Wing worked his magic on finances, to make sure I got a good deal. I purchased a C-Max, already Michael Long keeps me coming back to Bickford. Jeff Wing worked his magic on finances, to make sure I got a good deal. I purchased a C-Max, already have a 2017 ford escape. This time I was introduced to Michael Holden, Technology wizard. He explained and programed by phone and showed me how to read the hybrid info on the dash board. This trio did wonderful job. More

2018 F150 I shopped several dealers trying to use Costco and Trucar. Bickford provides better no haggle pricing, took my vehicle requirements seriously and foun I shopped several dealers trying to use Costco and Trucar. Bickford provides better no haggle pricing, took my vehicle requirements seriously and found my truck out of state. The staff were friendly and tech support a valuable service. More

Michael Holden, Technology and Delivery Michael Holden, the Technology and Delivery Specialist at Bickford Ford did an outstanding job of explaining the software installed on our new 2018, E Michael Holden, the Technology and Delivery Specialist at Bickford Ford did an outstanding job of explaining the software installed on our new 2018, Explorer, Platinum model, SUV. His instructional technique, coupled with his patient and skillful delivery could not have been better. More

Exceptional service. Wonderful experience, with Cayce Miller. Showed us a variety of vehicles, within our desired price range. When we decided upon a vehicle, he worked Wonderful experience, with Cayce Miller. Showed us a variety of vehicles, within our desired price range. When we decided upon a vehicle, he worked really hard to get a payment plan, we could.work with. No arguments, or undesired remarks. Always positive, in all interactions. The finance lady was extremely helpful and friendly. The young Michael Holden gave a very complete and thoughtful explaination as to how our new cars electrical buttons worked. KUDOS TO ALL ! More

Understanding all the options I have while driving my Ford Michael Holden was excellent at helping me understand my vehicle's technology. He explained the best way to drive in the snow using the lower gears. Michael Holden was excellent at helping me understand my vehicle's technology. He explained the best way to drive in the snow using the lower gears. He explained how I may use GPS. Also, ways to use my cell phone, how to change screens for understanding speeds driven and miles driven and best driving habits to obtain maximum efficiency. Michael was knowledgeable and succinct in teaching skills. He deserves an A+ More

Shop elsewhere, buy at Bickford Fair, friendly, helpful, and knowledgeable people. The sales and closing experience was personal and enjoyable. The followup Tech Training session was Fair, friendly, helpful, and knowledgeable people. The sales and closing experience was personal and enjoyable. The followup Tech Training session was well worth the time, even for me being a techie! Oh, and if you're from Seattle don't overlook that taxes are a full percent lower. I can drive an extra 30 minutes for the customer experience And saving $500 from Uncle Sam. More

Purchased 2018 F350 All of the staff treated us very well. It’s a good thing they have a technology expert. It would have taken me days to figure it all out. This is the All of the staff treated us very well. It’s a good thing they have a technology expert. It would have taken me days to figure it all out. This is the nicest vehicle I have ever owned. More

2018 Ford Explorer Sport purchase Excellent experience this is the second vehicle, I have purchased at Bickford Ford in Snohomish. Low pressure and no up selling; Jeff Wing was great Excellent experience this is the second vehicle, I have purchased at Bickford Ford in Snohomish. Low pressure and no up selling; Jeff Wing was great to work with on the purchase. If your looking for a Ford it’s worth the drive to Snohomish. A+ More

Service dept sucks Bought A brand new 2017 Ford Escape one week later I noticed that the paint on the hood and front corner panel was looking like large(bigger than si Bought A brand new 2017 Ford Escape one week later I noticed that the paint on the hood and front corner panel was looking like large(bigger than silver dollar size) sunburst spots took it in to show the service department and the lady at the service department said she couldn't see them ...so blind obviously.. I said you can't see those ( there were 6 total) are you serious and she said she would have somebody look at it and I needed to leave my car I got my car back 3 days later she said they saw them and that they buffed them out, yeah they buffed them alright they scratched the crap out of my paint and the sunbursting spots were all still there, so then I showed a different service person what they did to my paint and the sunbursts in the paint, needless to say my hood and corner panel had to be repainted and I couldn't get the car in for a month to get this done....THE CAR IS BRAND NEW HAD UNDER 100 MILES ON IT, then in December the check engine light comes on, my car has 3000 miles on it now, I call in and the RECEPTIONIST is telling me my oil needs to be changed, I replied back by saying I was told when I bought it that I didn't need an oil change for 5,000 miles she wants to argue with me. So I said fine set me up for an oil change, funny they change the oil the check engine light is off till I go over to bridges pets which is across the street then the light comes back on when I get in the car to leave start it and wala the light is back on and staying on again and since it's Saturday I call back over there from my car and the service dept has just closed, now I'm really pissed, I just spent 40.00 on an oil change I didn't need and my xxxx check engine light is on again and the xxxx service dept is now closed...I call Monday and why the xxxx does the RECEPTIONIST need to play 20 questions with me, I repeatly tell her what is going on and she's like, so is it acting funny, who worked on your car, is it going on and off bla bla bla your the RECEPTIONIST GET ME THE SEVICE DEPT PLEASE ... I keep telling her I want to talk To someone in service, so finally I get service on the phone, I tell them what's going on the guy tells me not to worry about it and to bring it by any time I tell him I can't get in till Sat. and ask if my car is safe to drive till then he said yes unless the light starts blinking. I take it in on Sat. then the guy tells me it's not what they thought it was and the car is throwing codes and that ill have to call and make an appt. Because the mechanic isn't there on saturdays... so no one looked at the issue when they changed my oil the Sat. Before and ( WAIT WHAT I'M RIGHT HERE BUT YOU ACTUALLY GAVE ME A BUSINESS CARD AND TOLD ME TO CALL AND MAKE AN APPT. INSTEAD OF MAKING ONE WITH ME WHILE I'M STANDING THERE) And That I'lL have to leave it there yet again. And I'll need a loaner car...I live in Lynnwood everytime I have bring my car in its extremely inconvenient and they know this... 2 weeks later they get my car in they have my car for a week and they think it's an emissions sensor, they "fix" it, oh and just a side note they didn't even bother to wash my car or anything.... wow when I would bring my old explorer in for an oil change they would wash it, but they have my car for a week they know when I'm coming to pick up my car and they can't even wash it just shows that customer service no longer exists there... ok back to the issues at hand I have the option on my car that helps save gas so that if I'm at a light or stop and go traffic the car shuts off when I apply the brake for more than a few seconds, well now that isn't working , and yes I know I have a button that disables this... that button is NOT engaged I have called them left messages and haven't recieved a call back as of yet bickford service you have gone to xxxx over the past year.... VERY DISSAPOINTED...sales your fine, service and after care you SUCK!!!! My car has been in the shop 5 times and it only has 3800 miles on it and it's still NOT FIXED!!!! More