Bickford Ford

Just another car dealership. I was hoping my experience at Bickford Motors would be good enough to feel comfortable returning to buy more vehicles for my business. Unfortunately, this was not the case. Aft at Bickford Motors would be good enough to feel comfortable returning to buy more vehicles for my business. Unfortunately, this was not the case. After finding the perfect truck, agreeing to a price (full price), purchasing some extra parts (full price), and securing financing through my credit union, Bickford did something called "spot delivery" or "yo yo sale." This means they didn't secure my loan before I drove the vehicle off the lot. When the deal didn't go through (after already cashing my down payment) they called me asking for $3K more. What was most frustrating was that I had increased my initial down payment based on their recommendation to secure a lower rate. Moreover, come to find out, Bickford could buy down my loan for $400 to fix their mistake (the difference between the two rates) but did't because they didn't really care about me - their customer - just angling for more cash and securing the profit from their sale. In the end, my credit union took care of the discrepancy. Be weary if you shop here. More

Randy in the service department is awesome. I brought my 2012 F150 in because I thought it was time for a brake job. Randy called me and it turned out they were good. Awesome. He even had it washed for me. 2012 F150 in because I thought it was time for a brake job. Randy called me and it turned out they were good. Awesome. He even had it washed for me. Thank you for your awesome service and your awesome service department. You are rock stars. More

I am a Canadian who was trying to buy a car for my sister in Seattle. We chose the car but the sales people there were the worst people in term of customer service that I ever dealt with for buying a car. Th in Seattle. We chose the car but the sales people there were the worst people in term of customer service that I ever dealt with for buying a car. They took forever to complete the paperwork so we ended up buying the car from a different dealership in the same neighborhood.. More

I called to reschedule a recall appointment with my car. I spoke with Lori who I had to beg to get my apt. Rescheduled and then found out that they had added on an oil change which I did not request. When I I spoke with Lori who I had to beg to get my apt. Rescheduled and then found out that they had added on an oil change which I did not request. When I attempted to explain that I had not asked for an oil change, she treated me as if I was not being truthful and proceeded to start yelling and talking over me. Now I'm mad and told her that she could wait to speak when I was done talking and she told me NO, in NO certain terms would she be giving me any respect to complete what I was saying and continued to speak over me and treat me as if I was beneath her and not worthy of her time nor respect. Per her terms I was going to do what she wanted and that was it....I told her I would contact her employer and she threw me into someone's voice mail. I'm so glad this happened as I was getting ready to purchase a brand new dually and my husband and I had 5alked about going thru bickford since we had bought a new truck there years ago....and now I know one person's error does not define the business but with some of the things that have previously happened I dont believe this company wants or cares about customers More

These people return calls, we’re on time for appointments, knowledgeable and friendly. My sales guy Dave fully answered all my questions and the tech guy Jacob was very patient explaining the op appointments, knowledgeable and friendly. My sales guy Dave fully answered all my questions and the tech guy Jacob was very patient explaining the operation of all the gizmos in the cab to an old guy like me. More

My experience at Bickford Ford was first class. Got the truck I wanted with great service and no pressure. Dan and Jacob know their stuff and made buying a truck fun and exciting for me. I would recommend truck I wanted with great service and no pressure. Dan and Jacob know their stuff and made buying a truck fun and exciting for me. I would recommend them because of the way they do business with no pressure and great service. More

Best car buying experience I've ever had! I honestly can't think of enough positive things to say about the team at Bickford Ford. I contacted them ahead of purchasing my DREAM car (2020 Ford I honestly can't think of enough positive things to say about the team at Bickford Ford. I contacted them ahead of purchasing my DREAM car (2020 Ford Explorer ST), and they kept me in the loop about when to expect it. They were 100% clear about the pricing for the vehicle. In the past, I've gone into dealerships and felt really stressed about buying a car. This was literally THE BEST car buying experience I have EVER had in my life. I went in, purchased the vehicle (painless, I promise), and then had the kindest young man spend well over an hour explaining all the technology in the car. Every single person at the dealership had so much pride in the vehicles and in their job - there is so much family history in this dealership, and it was very obvious that the employees are very proud of that. Jason Bickford and his family are are quite possibly some of the kindest people I know, and I could not feel more happy about giving them business. Personally, I know that I would never even consider purchasing a vehicle anywhere else. Thanks Bickford folks, you're amazing! More

couldn’t ask for better service I came here to buy an f-150. Jake Berg was my car salesman and he was very easy to work with. Michael Holden the technician has always gotten back to I came here to buy an f-150. Jake Berg was my car salesman and he was very easy to work with. Michael Holden the technician has always gotten back to me whenever I had a question about my truck. My dad started shopping here when I was a kid and there’s a reason why I shop here now. Bickford is the place to buy a ford! More

Very good Michael did our tech tutorial and did an excellent job. He was vey knowledgeable and professional and patient! The sales people were also good. Only Michael did our tech tutorial and did an excellent job. He was vey knowledgeable and professional and patient! The sales people were also good. Only one complaint there. We were told there had been a fresh oil change and it had not been done. Our mistake not checking before we drove off the lot. More

Five Star experience buying a 2018 Explorer at Bickford Ford Erik Sundvor guided me through the sales experience and was courteous and professional. He was there when I took delivery, and was assisted by Michael Erik Sundvor guided me through the sales experience and was courteous and professional. He was there when I took delivery, and was assisted by Michael Holden who carefully and patiently explained the features and controls of my new vehicle. I had been getting my old Ford serviced there as well, and Dan Reese out at the service desk was always great. A Five Star team all around. I will be getting my new vehicle serviced there and I recommend Bickford Ford! T. Roberts More