Bical Chevrolet

Unservice Worst service or unservice in the world. Bought my 2011 Chevy Cruze @ BICAL and they were very unprofestional and denied me service. What kind of pro Worst service or unservice in the world. Bought my 2011 Chevy Cruze @ BICAL and they were very unprofestional and denied me service. What kind of profestionals are that. Should be called NO CAL. More

BEST EXPERIENCE EVER! I just brought home my new 2015 Corvette. The buying experience at Bical was the best I can remember. Wayne Schneider, Anthony Gallo and Dawn D'Andrea I just brought home my new 2015 Corvette. The buying experience at Bical was the best I can remember. Wayne Schneider, Anthony Gallo and Dawn D'Andrea took all the time I needed to complete my purchase with courtesy, professionalism, respect and NO PRESSURE. I got a great car at a fair price from some great people at Bical. I have already referred my friends to see Wayne and Anthony. More

It stunk Bought 2011 Chevy Cruze from BICAL & the last time my car was serviced Ed Collura was unprofessional & told me that he had the righty to not service m Bought 2011 Chevy Cruze from BICAL & the last time my car was serviced Ed Collura was unprofessional & told me that he had the righty to not service my car. More

Service I bought a car (Chevy Malibu at this (Bical) location back in July, 2014. Now it's time for 5000 miles service. I called them about five times prior I I bought a car (Chevy Malibu at this (Bical) location back in July, 2014. Now it's time for 5000 miles service. I called them about five times prior I was get in contact with service department. I asked for the appointment, and was told that no appointment needed for oil change. I tried to argue that it is not only oil change, I am expecting that some more to be done, and was told "no", oil change and tire rotation. Next day, as advised, I came to location, there was almost a fight in line to get there, so, I manage to get in, but when I walked in the building, I was told that no more cars accepted for oil change today. I asked to speak with manager. After 30 minutes of waiting for manager, I went outside and met him there. He listened to my concerns, and with smile on the face responded that I should not be expecting to get to service department that late (10 am) and expect to be served right away. I try to enplane to him that there are much more of what can be done to satisfy his customers, but he did not want to hear. I mentioned about shuttle service, drop off key options, but seems like it works only on paper. As per my previous experience, working with other dealers (Toyota, Hyundai, Lexus, Acura), everybody have an appointment option for oil change. Stay away and it will save your time and nerves. More

problems with new purchase I purchased a 2012 Chevy Sonic on October 2012. A week and a half on the road with the car the heating coil was damaged. From there there was a recall I purchased a 2012 Chevy Sonic on October 2012. A week and a half on the road with the car the heating coil was damaged. From there there was a recall that no one ever mentioned and got that fixed. Then gear shift button was getting stuck, which was defective, so had to get that fixed. Now I am losing anti-freeze into the engine not on the ground. That is it. I want out of this vehicle. Need something reliable because I have a long commute to work and home. Not happy at all. Something must be done to get me out of this car. More

ABSOLUTE WORST GM DEALERSHIP SERVICE DEPARTMENT EVER! My experience, in which was solely with their service department (so I can't speak for sales, but from the reviews I've read on "Yelp" they also seem My experience, in which was solely with their service department (so I can't speak for sales, but from the reviews I've read on "Yelp" they also seem quite poor), and I have to say it was hands down a series of the most horrible experiences I ever had as a customer, anywhere in my life! I'd like to begin by saying the service writers I encountered there barely even acknowledge your existence standing there. They're often too busy wolfing down their breakfast sandwiches spewing food everywhere, and they don't even bother to look you in the eye when you're telling them about what's wrong with your car. Extremely unprofessional behavior to say the very least! Now on to my experiences with the place: First, they overfilled my engine oil on a simple oil change and when I noticed this when I was charged for an extra quart on my invoice, they brought out the service tech to speak to me and he went on to tell me I was completely wrong, and that even several MORE quarts of oil can fit in my engine with no problem at all. What?!?! What was he on?!?! I had to show them the manual to prove to him he was absolutely incorrect! D'Oh! What incompetence! How could they possibly get this wrong? Well, they DID! And there's MORE... Another time I had a serious problem I wanted fixed under warranty in which I won't get in to here and they outright refused to fix it claiming it was fine and all cars are "like that". Ultimately, while speaking directly to the "Delightful" Service Manager, he told me that if I wanted it fixed, that I should bring it back to where I bought the car and have them do it! All with great attitude I will never forget! I had purchased the car out of state, and of course it wasn't exactly feasible to have it serviced there. Unbelievable! I promptly brought it to another GM dealership, and they were more than happy to fix it for free under warranty without any fuss, and they didn't care one bit that I didn't purchase the car from them (as they shouldn't). It was like a night & day difference on all levels dealing with the new place. I should have never went back to BiCal. Incredibly, I decided to give them another chance. I needed another specific engine part that was failing replaced, and to my amazement they were fortunately finally willing to do something under warranty, but in the process of replacing the part they badly scratched up my engine bay pretty bad; which on a new car isn't something you are pleased to see when you open the hood! What's even worse is that they also severely scratched one of my fenders, obviously from working on the side of the car that had the problem. It's almost as if they took screwdrivers and let them rub all over the side of my car as they were working on the engine! After this, I had enough! Fortunately, after several hours of hard work, I was able to minimize the scratches and buff most of them out where they didn't look as bad, so it didn't look like Wolverine from the X-Men, or Freddy Kruger from Nightmare on Elm Street slashed the living daylights out of the side of my car! UGH!!! This is when I called it quits! Overall, GM should burn this place to the ground! I'm sure they know BiCal is getting extremely poor reviews both online and off, because I surely let them know about it when I sent in my GM service review card and I suggest you do the same. Be sure to be on the lookout for it in the mail if you ever have service here, and let them have it (or praise them if you had a great experience), but I'd bet my bottom dollar it would be the former rather than the latter. Best advice I can give to anyone with a GM car, especially one under warranty, is to STEER CLEAR OF THIS PLACE AT ALL COSTS!!! You will save yourself a world of pain & anguish! More

how can a dealership be so incompetent - stay far away A few months ago Bical sent me a mailer indicating my 2007 Outlook was worth something like 16000 and I should come in to discuss trading it in. I sh A few months ago Bical sent me a mailer indicating my 2007 Outlook was worth something like 16000 and I should come in to discuss trading it in. I should have known it was just another car dealer trick but that wasn't the worst of it. We were in the dealership for a few hours hashing out numbers and finally they presented me with a deal that seemed to good to be true. It ended up being too good to be true - even though our information showed clearly that we had a payoff left on the Outlook, they did not include that in the numbers in the deal they gave me but apparently no one realized that until I showed up the next day to pick up my nice new Traverse and they backpedaled and said they could not give the deal as written. So that went nowhere. They just had the audacity to call me again a few months later and see if they could work something out. I figured I'd give them a chance and all they could manage was a lesser car at a higher price and said they couldn't lose money on the deal even to make a customer happy. That's fine, I understand that. So I was thanking them for trying and asking them nicely to not call me again and the salesman hung up on me mid sentence. I called back to get a manager and the manager says they are having phone problems. I've never seen a more incompetent operation than this. This was not my first problem with them and yet I'm stupid enough to keep giving them more chances. They clearly had no interest in trying to salvage a relationship or this salesman would not have hung up on me. More

Great dealer - Honest, Professional, Helpful, Affordable! I highly recommend Johan Cardenas at Bical Chevrolet. Very honest, friendly and straightforward. Johan was very professional y habla español! Johan he I highly recommend Johan Cardenas at Bical Chevrolet. Very honest, friendly and straightforward. Johan was very professional y habla español! Johan helped us find the best car, to our specifications and did not break our budget! The staff helped us with financing and Johan even got us a demo for the features of the car . We bought a 2014 Silverado at a great price and it was because we got great customer service from Johan, who took our call over the phone and invited us to come down to the dealer. He said "I know we can find the right car for you and we are here to help you" .... and he delivered! Thanks Johan and BIcal! Gracias! I will recommend to my friends and colleagues. Marianela Jordan-Casas More

Poor Service, Additional Damage To Vehicle Have had several issues with this dealer, the last one being the final straw. Brought my 2005 Cobalt in for the ignition switch recall repair two week Have had several issues with this dealer, the last one being the final straw. Brought my 2005 Cobalt in for the ignition switch recall repair two weeks ago, and only got it back three days ago. They broke other parts around the switch during that "repair". They only replaced the airbag coil. They destroyed my remote start and refused to replace, instead offering to sell me a new one. Disgusted with their service. I will soon be in the market for a new car, however as long as they are the only Chevrolet dealer near my home, I will not purchase another Chevrolet vehicle. More