Bical Auto Mall

I have challenging credit and khalil and Bruce help me to the fullest. I am truly satisfied with how I was treated. Thanks so much the fullest. I am truly satisfied with how I was treated. Thanks so much More

Purchased my Buick almost a year now ,d sales person Carlos def is in d 5 star range ,however I took d service package which generated a value that matched what we owed after our trade in ,to me I hones Carlos def is in d 5 star range ,however I took d service package which generated a value that matched what we owed after our trade in ,to me I honestly thought I got d best package for what I was signing up for..unfortunately my very first trip for service their changed all of the cherry coating that I had experienced ,Kenny is in a class by himself & d remaining co-workers is not very far behind him ,here is some of d things that I encountered ,no customer service experience,irresponsible for you're vehicle in their possession during repair time( picked up my vehicle with dents on it / saying it's not their fault !!!!!!),true con artist style for repairs that initially is covered under you're package ,time frame for repairs is like u have nothing to do ,poor & unsanitary waiting room , This dealership on a scale of 1-10 doesn't even deserves a 1 it is def a MINUS , who really supervises these workers ,are they really being paid for what their job is ? Honestly the employer needs new workers ,he is lacking business due to d loss of what consumers experience at his dealership, consumer affairs should look into this place because it's unfair to anyone to be paying for a service that cannot & is not given....I'm writing this review only because it's not fair to be paying a monthly fee & not getting the required service that I'm paying for....visit them now and it's over 15 people on a waiting side d road line up for repairs with a 8:00 am appointment with just over 3 or 4 mechanics,with a comment from d tag employee to come back tomorrow @ 8:00 am ,1 time 2 time come on ....please look for a dealership that deserves & appreciate you're business . More

Jorge Ramirez is a very professional individual that made my experience of leasing a vehicle very pleasant. i just leased an ATS Cadillac and i am already thinking about the car i want next from this dealers my experience of leasing a vehicle very pleasant. i just leased an ATS Cadillac and i am already thinking about the car i want next from this dealership! More

I went into the dealership on Monday Nov. 11th just to look around. Mr. Willbright approached me with great professional and the warmest smile. He began to question me as to what I was looking for and ho look around. Mr. Willbright approached me with great professional and the warmest smile. He began to question me as to what I was looking for and how he can help me. Mr. Willbright was very informative and had extensive knowledge on the vedhcle I was interested in. He was very patience, courteous. Kristal's is very fortunate to have Mr. Willbright he is quite an assets. Thank you for all your help Charles! I love my new vehicle.. More

Sales consultant was outstanding & made me feel secure & confident with purchase. Recommending Jorge Ramirez from Kristal Auto Mall to friends & family is a no brainer! secure & confident with purchase. Recommending Jorge Ramirez from Kristal Auto Mall to friends & family is a no brainer! More

Greg did a very good job. He provided a ton of information and made me feel very comfortable about the large purchase I was about to make. Everything worked out very well. information and made me feel very comfortable about the large purchase I was about to make. Everything worked out very well. More

I have bought 3 gmc yukons from Kristal .they are the WORST. they don't stand behind their vechicles, and all there vechicles have problems .even brand new ones out of showroom WORST. they don't stand behind their vechicles, and all there vechicles have problems .even brand new ones out of showroom More

I financed my first GMC vehicle at this dealership & this is my second vehicle (which I decided to return to lease). Joseph's dedication has on both occasions surpassed my expectation. Excellent service this is my second vehicle (which I decided to return to lease). Joseph's dedication has on both occasions surpassed my expectation. Excellent service, very knowledgable of the vehicles, patient, professional and courteous. More

the worst dealer I have ever delt with , when you get there you seem to be in there way, like you have nothing better to do then to annoy them . you have to call the owner sammy bical in order to get there you seem to be in there way, like you have nothing better to do then to annoy them . you have to call the owner sammy bical in order to get any kind of service done on your car , More

I had my car towed to this dealership after the car would not start. The dealership charged me a little over $1700 for various repairs. ( A new BCM, tune up, and oxygen sensor). The car repairs took one da not start. The dealership charged me a little over $1700 for various repairs. ( A new BCM, tune up, and oxygen sensor). The car repairs took one day to complete. I took the car out of the shop after said repairs had been completed. I drove the car to work, parked the car in a garage, only to return and the car would not start again. I called the dealership and was assured that the problem would be fixed. I had the car towed back to the dealership. I was called the next day and told that I would have to pay an additional $400 for a fuel pump even though I had already paid for the car to be repaired and it had not been repaired. The service manager told me that they had not checked the fuel pump initially and that I would be responsible for the fuel pump, but they would not charge me for the labor. I was very upset and told the service manager (David R.) and his manager that I did not think that this was fair since I had the car towed because it wouldn't start and then I took it and the next day I had to have the car towed again. Neither the service manager nor his supervisor showed any understanding for my situation and just kept simply saying it would be $400. I then contacted GM customer service and spoke with a Brenda who informed me that unfortunately after contacting the dealership several times that the dearship was unwilling to fix my car without me paying an additional $400 and they accepted no responsibility for not checking the fuel pump when I initially had the car towed to their shop. I called the dealership since I felt that I had exhausted all my options and told them that I would pay the $400 to just please fix the car. I've called every day for the past three days only to be told that the car would be fixed. There is no estimated date of completion, just simply "we'll call you" by David R. I asked David R. why was it taking so long to put in one thing when it only took one day to fix my car when I paid them initially $1716. David R. repeated "I'll call you when your car is ready." I would NEVER do business with this dealership again. I have only bought Chvey's in the past. This is my third, and this experience has put such a damper on the way I view GM. More