Bical Auto Mall

Great & Helpful Staff They helped me get into another vehicle after an auto accident. Worked with my budget and I was back on the road. A+ Would recommend. They helped me get into another vehicle after an auto accident. Worked with my budget and I was back on the road. A+ Would recommend. More

I was treated very well by this dealership. I was treated very well at this dealership. They were thorough and handled all aspects of my transition from my old 1996 Maxima to my new 2016 Buick I was treated very well at this dealership. They were thorough and handled all aspects of my transition from my old 1996 Maxima to my new 2016 Buick Encore! Everything from the salesmanship to the final detailing and clean up of my car was efficient and well done. I would recommend Kristal highly. More

Excellent Car Salesman Mr. Gregory Hampton was extremely patient and knowledgeable about all of the vehicles in his dealership. I didn't feel any pressure to buy. In fact , Mr. Gregory Hampton was extremely patient and knowledgeable about all of the vehicles in his dealership. I didn't feel any pressure to buy. In fact , I left and came back later that day because I felt very comfortable with Mr. Hampton. I highly recommend him. I'm confident that any buyer will be satisfied with his service. More

Horrible service and communication Don't ever come here,especially if you don't know much about cars.They will lie to you to get more money out of you by telling you there are repairs o Don't ever come here,especially if you don't know much about cars.They will lie to you to get more money out of you by telling you there are repairs outside of the scope of work you asked for. They also tack on unnecessary repairs in order to get more money out of you. More

Wolf in sheep's clothing Kristal auto mall I had an amazing experience when dealing with Courtney and Sandra prior to the sale of the vehicle. They worked with me to provid Kristal auto mall I had an amazing experience when dealing with Courtney and Sandra prior to the sale of the vehicle. They worked with me to provide the best deal and were very responsive. Unfortunately, all of that was tainted by after sale service. in order to close the deal Sandra had promised me a power lift gate option on the vehicle. After some consideration of cost from other dealers I had finally settled with closing the deal at krisal auto mall. Everything was fine until I got home and noticed that the lift gate option was not on the vehicle. I called the dealer immediately and they apologized for the mistake and said that Sandra would call me back after two days with a solution. I never received that call and my attempt to reach her myself was fruitless. She is never available and my messages are never returned. Additionally, during signing another "error" occurred where the fee was miscalculated and I needed to pay additional $100 above the agreed amount due at lease signing. I did not make a big deal about it at the time when looking at a big picture of the amount already being spent on the car. But the lift gate promise is a second mistake that I just cannot excuse. More

David Ramoutar I took my Hummer H3 in for recall work. I was on time for my appointment they took me right in and David Ramoutar the service advisor treated me with I took my Hummer H3 in for recall work. I was on time for my appointment they took me right in and David Ramoutar the service advisor treated me with the upmost respect and kindness. the service staff were on point also. Thanks David!!! More

The Worse Dealership The worse Dealership i ever been to. The staff of the shop extra rude . I called few days before and say that my 2002 Gm car has engine issue can i br The worse Dealership i ever been to. The staff of the shop extra rude . I called few days before and say that my 2002 Gm car has engine issue can i bring it in and they said yes. When i go there they were yelling at me and told me to get my car out of their lot and they wont work on it since its too old and they dont have mechanic to work on it. They only take cars 2006 and up and maybe they can see my car in April. THE WORST DEALER EVER STAY AWAY!!!! More

THANKS TEON Very professional and patient with us. He was real. Didn't pretended as if he knew everything, what he didn't know he researched and get back to us. Very professional and patient with us. He was real. Didn't pretended as if he knew everything, what he didn't know he researched and get back to us. Would go back and buy another car from him. LOVE my 2015 BUICK Enclave More

desrecpetful service department I ook my chev in to have 2 recalls fixed I waited 58 minutes after my schedule apontment to be taken care of. They were going to charge me a labor to I ook my chev in to have 2 recalls fixed I waited 58 minutes after my schedule apontment to be taken care of. They were going to charge me a labor to fix my car. I placed to calls to Gm and they reached put to the dealer and when I went to pick up my car the service manager berated me in font of two customers. One service person said "You cna call GM we dont care". GM has been geat working with me in this case its just th dealeship. More

Teon is the Man! Teon was of tremendous help in showing us all the details of the car, making us feel comfortable, and making the paperwork so much easier than I had Teon was of tremendous help in showing us all the details of the car, making us feel comfortable, and making the paperwork so much easier than I had thought it would be! I will definitely recommend him and Krystal Auto Mall to my friends and family. I look forward to bringing my car to your service department if needed. Thank you for such an exciting and positive experience! More