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Bical Auto Mall

Brooklyn, NY

4.7
843 Reviews
Welcome to Bical Auto Mall where providing the highest level of customer satisfaction is our primary goal. We provide one-stop shopping for new, Chevrolet-Buick-GMC and Cadillac models in our new, 200,000 square foot facility just seconds from the Belt Parkway, Exit 11N. Over 600 vehicles are stored indoors for easy viewing in all weather conditions. We carry a full line of Certified Pre-Owned models as well as all brand pre-owned vehicles. Please visit and see why we earned top honors for customer satisfaction with DealerRater.
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2859 Flatbush Avenue

Brooklyn, NY

11234

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Showing 843 reviews

April 10, 2018

professional Charlie Albanese is a credit to this organization. His knowledge & professionalism is truly exceptional! I would certainly recommend this dealership More

by tink 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Spoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2018 -

Bical Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Kristal Auto Mall Team

April 09, 2018

Outstanding service and attention to detail I recently purchased a GMC Terrain from Charlie Albanese at Kristal Auto Mall. He was attentive to my needs and my tight schedule and found me the id More

by donnienir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2018 -

Bical Auto Mall responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, The Kristal Auto Mall Team

April 07, 2018

Very helpful I would recommend my salesman Charlie to everyone. He stood with us from the beginning to the end . Very Responsible & Helpful .Thank You again. Charl More

by Louisjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2018 -

Bical Auto Mall responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, The Kristal Auto Mall Team

March 25, 2018

Most Pleasurable Experience I just leased a Buick Enclave and I can't believe how easy and painless Kristal Auto made this experience. I would recommend them to anyone looking to More

by lbirch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Mckenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamil Quaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2018 -

Bical Auto Mall responded

Thanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Best, The Kristal Auto Mall Team

March 17, 2018

Great deal and excellent service I went to Kristal Auto Mall to lease a new car and had a great experience. They showed me a 2018 Buick that fit what I was looking for and got me a gr More

by Liz S.Y.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Mckenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamil Quaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francis Mendoza
Mar 18, 2018 -

Bical Auto Mall responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Kristal Auto Mall Team

March 08, 2018

Excellent / Outsatanding customer service We just leased a new Chevy Equinox this week. The staff at Kristal is second to none. Michael Ricketts was our Sales Rep. & Phil Spoto was the General More

by ALROB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Spoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ricketts, Phil Spoto, Michael Ricketts
Mar 08, 2018 -

Bical Auto Mall responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, The Kristal Auto Mall Team

March 07, 2018

Amazing Charlie and Phil got me in a brand new Equinox ( for the second time!) at the right price. Charlie walked me through all the bells and whistles and g More

by Csusca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Spoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2018 -

Bical Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, The Kristal Auto Mall Team

March 07, 2018

Excellent Experience Kristal Auto has a broad selection of vehicles and professional team that will work hard to help you seamlessly get into the vehicle you like. More

by CruzeLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2018 -

Bical Auto Mall responded

Thank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience. Best, The Kristal Auto Mall Team

March 07, 2018

Kristal is great!!! Charlie and his team at Kristal are a first class operation. Everything was ready for me when I arrived at the dealership and in no time I was drivin More

by SteveCannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2018 -

Bical Auto Mall responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, The Kristal Auto Mall Team

March 05, 2018

Excellent I was interested in leasing a Chevrolet Malibu. I contacted Charlie Albanese and he was able to provide me one that fit my price and color. More

by Kay1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2018 -

Bical Auto Mall responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best, The Kristal Auto Mall Team

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