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Bical Auto Mall

Brooklyn, NY

4.7
843 Reviews
Welcome to Bical Auto Mall where providing the highest level of customer satisfaction is our primary goal. We provide one-stop shopping for new, Chevrolet-Buick-GMC and Cadillac models in our new, 200,000 square foot facility just seconds from the Belt Parkway, Exit 11N. Over 600 vehicles are stored indoors for easy viewing in all weather conditions. We carry a full line of Certified Pre-Owned models as well as all brand pre-owned vehicles. Please visit and see why we earned top honors for customer satisfaction with DealerRater.
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2859 Flatbush Avenue

Brooklyn, NY

11234

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Showing 843 reviews

May 09, 2018

Exceptional!! I have bought or leased 4+ vehicles with Kristal. Each time I and my wife visit we feel like part of Chevrolet's family. The staff are welcoming and p More

by james/pammaynor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Manisonet, Greg Hampton, Valerie Simmons
May 10, 2018 -

Bical Auto Mall responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, The Kristal Auto Mall Team

May 07, 2018

I have leased my last 3 cars at this location. It is always a pleasure of coming to this location for my lease, been dealing with Charile Albanese the whole time, he makes it easier for me to show More

by Sousa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2018 -

Bical Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Kristal Auto Mall Team

May 05, 2018

Very easy Always a pleasure to get my cars from Kristal. Everything easy and smooth. Picked my car up this morning and everything was ready. The staff are all s More

by Florida260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Spoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ricketts
May 07, 2018 -

Bical Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best, The Kristal Auto Mall Team

May 04, 2018

This Dealer Does Not Honor Prices on Web Site as Advertised! Prices on Web site are Only to get you to Come to Them. Then All of a Sudden They Tell you One or Two of the Discounts Do not Apply and Try to sell yo More

by johnnyfourk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamil Quaiser
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2018 -

Bical Auto Mall responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression that you received from our dealership is unacceptable. We would sincerely appreciate the opportunity to amend the situation, so please don't hesitate to contact us directly. Best, The Kristal Auto Mall Team

May 02, 2018

Many choices, excellent service The various members who helped me ranged from Andrei in sales to managers Jamil and Dave George. All of them were intent on making me happy with my ch More

by shellyf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Mckenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamil Quaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave George
May 02, 2018 -

Bical Auto Mall responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle Best, The Kristal Auto Mall Team

April 30, 2018

Perfect Spot For A New Car If you need a car go see Courtney he is very helpful and kind and will work with you. Also the other staff members here will make you feel comfortable More

by Angelo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Williams
May 01, 2018 -

Bical Auto Mall responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, The Kristal Auto Mall Team

April 27, 2018

Pleasant Returning to Cadillac is like visiting our extended family members; knowledgeable, pleasant & consistent . The sales people know us and understand More

by Angie62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Spoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2018 -

Bical Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, The Kristal Auto Mall Team

April 25, 2018

Keeping it local When my Chevy lease was up, I figured I would drive out to Long Island a few times to check out and select a new vehicle. I took a chance and passed More

by Setroc38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ricketts
Apr 26, 2018 -

Bical Auto Mall responded

Thank you for your great review! We're glad to have Mike on our team and that we could provide you with the easiest dealership experience you’ve ever had. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Kristal Auto Mall Team

April 23, 2018

excellent Charlie is excellent - I traded in my Cadillac 2015 and took a new one right out of the showroom on a Saturday. same day, impressive... More

by Mark C Weiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2018 -

Bical Auto Mall responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, The Kristal Auto Mall Team

April 18, 2018

Lease of 2 cars / 2018 equinox We have leased 2/3cars for the last 15 years / they treat you like family . mrC. Albanase is top notch . you could not work with a more caring person More

by Lease cars 15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2018 -

Bical Auto Mall responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, The Kristal Auto Mall Team

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