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Bical Auto Mall

Brooklyn, NY

4.7
869 Reviews
Welcome to Bical Auto Mall where providing the highest level of customer satisfaction is our primary goal. We provide one-stop shopping for new, Chevrolet-Buick-GMC and Cadillac models in our new, 200,000 square foot facility just seconds from the Belt Parkway, Exit 11N. Over 600 vehicles are stored indoors for easy viewing in all weather conditions. We carry a full line of Certified Pre-Owned models as well as all ...
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2859 Flatbush Avenue

Brooklyn, NY

11234

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Showing 869 reviews

February 21, 2020

I was in the market for new vehicle, stop into the new dealership on Flatbush Avenue Bical Auto Mall. The product specialist Andrei McKenzie and sales manager Jamil were excellent to work with. They both More

by mfarrell2530
Recommend Dealer
Yes
Employees Worked With
Andrei Mckenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamil Quaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Bical Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Tom Kelley Buick GMC Team!

February 15, 2020

From the beginning of my visit Mr. Austin made me feel From the beginning of my visit Mr. Austin made me feel very comfortable his professionalism and knowledge of what I wanted and the car is available More

by Michael
Recommend Dealer
Yes
Employees Worked With
Austin , Valerie Simmons
Feb 16, 2020 -

Bical Auto Mall responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Best, The Bical Auto Mall Team

February 11, 2020

Charlie Albanese Charlie was a pleasure to work with knowledgable professional,and helpful in finding me a new car and returning my old car.Love the car More

by johnham28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Soroka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2020 -

Bical Auto Mall responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Charlie and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Best, The Bical Auto Mall Team

February 08, 2020

Andrei McKenzie deserves a 5 star review. Andrei made the process so easy and smooth. A pleasure to work with. Would definitely work with him again. 5 stars! Thank you very much More

by Pharmd07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrei Mckenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Bical Auto Mall responded

We're pleased to hear that Andrei our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, The Bical Auto Mall Team

January 28, 2020

I am completely satisfied with the wonderful job and professionalism of Charlie Albanese in helping me get a new lease. I would definitely recommend this dealership as well. More

by Maryann fishman
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Bical Auto Mall responded

Maryann, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, The Bical Auto Mall Team

January 26, 2020

EXCELLENT SERVICE It was truly a professional and positive experience dealing with Charlie Albanese at BiCal Cadillac in Brooklyn Ha was helpful and honest throughout More

by Casey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2020 -

Bical Auto Mall responded

We are pleased to hear that you had an excellent experience with Charlie and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, The Bical Auto Mall Team

January 25, 2020

The customer service and staffing needs major improvement! I will NEVER recommend this dealership to anyone! My experience there was absolutely horrible! The staff members were rude, unhelpful, a More

by ShanelleK
Recommend Dealer
No
Employees Worked With
Alicia
Feb 11, 2020 -

Bical Auto Mall responded

Your vehicle was towed due to the fact Diesel fuel was used in a Gas engine vehicle, We had no reason to access your trunk to complete repairs. Bical Auto Mall Team

Feb 11, 2020 -

ShanelleK responded

Yes, I know why my car was there. I also know how I left things in my trunk and one of your employees was in it! As soon as I opened my trunk after I left the dealership, I noticed the difference immediately! I returned to the shop within an hour. There was oil residue left in trunk, and my new spare tire was definitely replaced with an used one. When I asked Alicia about the mechanic who worked on my car, he told her if he was in the trunk it was to charge the battery which made absolutely no sense. My only regret is that I didn’t spend my money elsewhere. I’m so disgusted with this company!

More
January 20, 2020

another happy customer, thank you Bical This is my 3rd vehicle with this dealership (2 under previous ownership at Krystal and latest with Bical). Happy to say they kept the good people and More

by Paul B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2020 -

Bical Auto Mall responded

We appreciate your input, Paul. We're glad to hear that you are consistently impressed with the service we offer here at Bical Auto Mall. If there is anything more we can do for you please come back and see us any time! Take care! Best, The Bical Auto Mall Team

January 10, 2020

This is the third car I have leased from Charlie. He is an exceptional individual who I believe truly tries to get me the best deal. I will definitely continue to go to him in the future. More

by johnpsemlersr
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Bical Auto Mall responded

We are pleased to hear that you had an excellent experience with Charlie and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, The Bical Auto Mall Team

January 01, 2020

VERY DISSATIFIED WITH SERVICE DEPT I CAME IN TO HAVE A TIRE WARRANTEED. SERVICE WRITER ELICIA MADE ME WAIT FOR AN HOUR TO LOG THE ENTRY WITH THE WARRANTY COMPANY, AND THE TOLD ME SHE W More

by mikensmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
ELICIA
Jan 17, 2020 -

Bical Auto Mall responded

We acknowledge your review and are currently looking into the events you’ve detailed.

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