Bical Auto Mall

Charlie Albanese Charlie was a pleasure to work with knowledgable professional,and helpful in finding me a new car and returning my old car.Love the car Charlie was a pleasure to work with knowledgable professional,and helpful in finding me a new car and returning my old car.Love the car More

Andrei McKenzie deserves a 5 star review. Andrei made the process so easy and smooth. A pleasure to work with. Would definitely work with him again. 5 stars! Thank you very much Andrei made the process so easy and smooth. A pleasure to work with. Would definitely work with him again. 5 stars! Thank you very much More

I am completely satisfied with the wonderful job and professionalism of Charlie Albanese in helping me get a new lease. I would definitely recommend this dealership as well. professionalism of Charlie Albanese in helping me get a new lease. I would definitely recommend this dealership as well. More

EXCELLENT SERVICE It was truly a professional and positive experience dealing with Charlie Albanese at BiCal Cadillac in Brooklyn Ha was helpful and honest throughout It was truly a professional and positive experience dealing with Charlie Albanese at BiCal Cadillac in Brooklyn Ha was helpful and honest throughout the process, and his genuine desire to be responsive to my wife and me was very appreciated. He also followed up after our purchase to check to see if we had any questions or concerns. His Service was excellent. More

The customer service and staffing needs major improvement! I will NEVER recommend this dealership to anyone! My experience there was absolutely horrible! The staff members were rude, unhelpful, a improvement! I will NEVER recommend this dealership to anyone! My experience there was absolutely horrible! The staff members were rude, unhelpful, and didn't seem to have an interest in my concerns. I wasn't even greeted upon entering and it was my first time there. I had my car towed there because of proximity. I needed help on how to go about getting it fixed because it wasn't starting up. At first, they declined me because I didn't have an appointment. How can I schedule an appointment for a xxxx emergency? Then, the sales rep Alicia spoke to the manager to see if he can fit me in. They told me my car wouldn't be seen until after New Years (brought it in on December 27th). I had to quickly make a decision on whether I wanted the service done or not. Alicia told me if I decided not to have the service done, I would have to quickly call other dealerships to see if they would take my car in. Unbelievable! She also told me I would have to call for another tow truck to get it before Toys R Us tow my vehicle. The staffing needs to be fired, one of the employees (possibly mechanic) stole my brand new spare tire in my trunk and replaced it with an old used tired. I noticed after I left the auto mall and opened my trunk. My trunk wasn't how I left it, I knew someone was in it because there was oil residue left behind. Also, my trunk was more organized than how I originally left it. There shouldn't have been anyone in my trunk because my car was just there to get the diesel gas emptied out. When I spoke to the manager about it, he took a look at my trunk along with Alicia and quickly dismissed me. He brushed me off, and made it seem as if I was lying. Then, after arguing with him, he told me to call the cops, make a report, have them investigate, do fingerprints and started walking off. I was so frustrated! He wasn't even trying to help me! I've never experienced anything like this before! This was my worst experience ever with an dealership. Thanks to this dealership, I now know I have to take before and after pictures of my car before I leave. There's a reason why the ratings are so low, Bical Auto Mall is untrustworthy! DO NOT WASTE YOUR MONEY HERE! More

another happy customer, thank you Bical This is my 3rd vehicle with this dealership (2 under previous ownership at Krystal and latest with Bical). Happy to say they kept the good people and This is my 3rd vehicle with this dealership (2 under previous ownership at Krystal and latest with Bical). Happy to say they kept the good people and continue to do their best to keep customers happy. This is my second lease and first time switching leases. Charlie A, is no stranger as he helped me with my previous lease. He and Phil S ensured that i find the vehicle that fits me and worked with me on the price. I was not sure if i will get another Chevy, and was looking at other options. Bical team ensured that i was satisfied and kept me as a customer. Thank you to Charlie, and rest of the Bical Team. Looking forward to working with you next time. Also, happily recommending friends. More

This is the third car I have leased from Charlie. He is an exceptional individual who I believe truly tries to get me the best deal. I will definitely continue to go to him in the future. an exceptional individual who I believe truly tries to get me the best deal. I will definitely continue to go to him in the future. More

VERY DISSATIFIED WITH SERVICE DEPT I CAME IN TO HAVE A TIRE WARRANTEED. SERVICE WRITER ELICIA MADE ME WAIT FOR AN HOUR TO LOG THE ENTRY WITH THE WARRANTY COMPANY, AND THE TOLD ME SHE W I CAME IN TO HAVE A TIRE WARRANTEED. SERVICE WRITER ELICIA MADE ME WAIT FOR AN HOUR TO LOG THE ENTRY WITH THE WARRANTY COMPANY, AND THE TOLD ME SHE WOULD CONTACT ME WHEN THE REPLACEMENT TIRE CAME IN. I SET UP AN APPOINTMENT AT 8AM TO HAVE THE TIRE REPLACED. AT 930, ELICIA TOLD ME THE TIRE SENSOR WAS DEFECTIVE AND HAD TO BE REPLACED. IT WAS WORKING PROPERLY WHEN I BROUGHT THE CAR IN. AT 1030 SHE TOLD ME THE CAR WAS DONE. I CHECKED THE CAR AND FOUND THE WRONG TIRE WAS REPLACED, BROUGHT THE CAR BACK AND TOLD THEM TO PUT BACK THE THE CHANGED TIRE (RIGHT FRONT) AND REPLACE THE LEFT FRONT TIRE. AS I DROVE THE CAR HOME, THE LEFT FRONT TIRE WAS LOSING AIR. IT WAS A BAD TIRE VALVE, AND BICAL WOULD REPLACE SAME FOR $18. I TOOK THE CAR TO A LOCAL TIRE SHOP, HAD THE VALVE REPLACED UNDER WARRANTY AND I HAD THE OIRGINAL TIRE PUT BACK ON THE RIGHT FRONT. I WILL NOT USE THIS DEALER AGAIN. More

Charlie, Great as Always My family has dealt with Charlie Albanese for years. He is fantastic and great to work with. We keep coming back to him, so take that as a ringing end My family has dealt with Charlie Albanese for years. He is fantastic and great to work with. We keep coming back to him, so take that as a ringing endorsement of a very loyal clientele base. Thank you Charlie for all that you do. You go above and beyond to make your clients happy. More

THANK YOU PATRICK WALKED IN JUST TO LOOK AROUND AND PATRICK LONDON GREETED US AT THE DOOR,HE WAS VERY FRIENDLY AND COURTOUS.HE ASK ME TO SIT AND TALK,HE WENT OVER SOM WALKED IN JUST TO LOOK AROUND AND PATRICK LONDON GREETED US AT THE DOOR,HE WAS VERY FRIENDLY AND COURTOUS.HE ASK ME TO SIT AND TALK,HE WENT OVER SOME NUMBERS WITH ME AND MY WIFE,HE GAVE US AN OFFER WE COULDING REFUSE AND WE WALKED OUT WITH KEYS TO A NEW CAR. PATRICK MADE THE TRANSITION GO BY VERY SMOOTH. THANKS PATRICK.. More