Bical Auto Mall

Bical Auto Mall responded

After review and contact with Chevrolet. We provided pictures of the vehicle prior to transporter loading vehicle on carrier. Documentation was also provided to Chevrolet . Transporter also signed receipt vehicle had no damage

paulb1004 responded

From the response it sounds as if Bical is claiming that the paint defect was not present prior to shipping, but pictures supplied by the dealer prior to shipping show the defect. I didn't zoom in and find the defect because it's a new Corvette and you don't expect a poor quality paint repair done on such a vehicle and Bical repeatedly told me the car was perfect - "after all it is a brand new Corvette". The defect was so bad for a new car that when I brought it to my local Chevy dealer they agreed it was not to GM standards and the Corvette was repaired as a warranty claim. If Bical was at all concerned about their customer post sale, they could have done the same as the local dealer, but they didn't care enough about their customer to work with me and have it fixed by GM. The local dealer knew the defect was present at delivery because Bical shipped the car with a dead battery that required the local dealer to repair it the day it arrived. That's when the paint defect was documented: Day 1 of ownership at a Chevy dealership. Bical, thank you for making my point, it can be proven without a doubt the car left your dealership with the paint defect. In addition to the paint problem Bical also did the following: Two dealer installed options were not delivered with the car, nor were they installed on the car. The transporter noted on the bill of lading that no loose items were included with the car. Bical claims they shipped them but they are no where to be found. Bical neglected to inform me the warranty on the car was reduced by 6 months because of its age. I found out when the car was towed to the local dealership for the dead battery on Day 1 and they informed me. Bical promised to change the oil prior to delivery and claimed they completed the service. They did not, no entry into the GM database was made indicating they completed an oil change. Pics they sent show a window sticker with the car, when I asked for a picture of it, Bical admitted the pictures of the car were old and the window sticker was lost, they promised to order and send me a replacement - never happened. Since this was an out of state sale, I requested documentation regarding my tax, title and registration payment. Bical said the paperwork was in the car (along with the dealer installed options) - it was not. I had to contact my sec of state to verify proper tax payment. I found out that they overcharged me for my title and registration by about $250, I didn't even bother to follow up with them for obvious reasons. I don't consider myself to be unreasonable, if Bical would have returned a phone call or responded to an email, this could have been avoided. They had the money, they just did not care. From the Bical response it's clear that they will not take responsibility for any of their actions. Apparently it's everyone else's problem. Thankfully there are some honest dealerships out there who are concerned about their brand and their customers, - sadly Bical is not one of them.

Bical Auto Mall responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Bical Auto Mall Team

Bical Auto Mall responded

We loved reading this review! Happy customers are our aim, and it appears Charlie really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. All the best, The Bical Auto Mall Team

BlackJack41 responded

Thank you 😊

Bical Auto Mall responded

We loved reading this review! Happy customers are our aim, and it appears Charlie really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Best, The Bical Auto Mall Team

Bical Auto Mall responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Charlie and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, The Bical Auto Mall Team

Bical Auto Mall responded

Regina, we loved reading this review! Happy customers are our aim, and it appears Charlie really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Best, The Bical Auto Mall Team

Bical Auto Mall responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Charlie was able to meet your needs. At Bical Auto Mall, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, The Bical Auto Mall Team

Bical Auto Mall responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, The Bical Auto Mall Team

Bical Auto Mall responded

We cannot thank you enough for your wonderful review of Bical Auto Mall and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, The Bical Auto Mall Team

Bical Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Bical Auto Mall Team