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Bical Auto Mall

Brooklyn, NY

4.7
837 Reviews
Welcome to Bical Auto Mall where providing the highest level of customer satisfaction is our primary goal. We provide one-stop shopping for new, Chevrolet-Buick-GMC and Cadillac models in our new, 200,000 square foot facility just seconds from the Belt Parkway, Exit 11N. Over 600 vehicles are stored indoors for easy viewing in all weather conditions. We carry a full line of Certified Pre-Owned models as well as all brand pre-owned vehicles. Please visit and see why we earned top honors for customer satisfaction with DealerRater.
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2859 Flatbush Avenue

Brooklyn, NY

11234

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Showing 837 reviews

September 20, 2020

Charlie Albanese Is awesome.. He isn’t like most dealers I dealt with instead of just putting you in a car just to make a sale; he puts you in a car when the time is right so your ready and able to maintain More

by BlackJack41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Soroka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Bical Auto Mall responded

We loved reading this review! Happy customers are our aim, and it appears Charlie really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. All the best, The Bical Auto Mall Team

Sep 23, 2020 -

BlackJack41 responded

Thank you 😊

September 13, 2020

Charlie was such a great, nice and honest guy! He helped me tremendously through the process of getting my first car. He made the process quick and easy and answered every question I had. Highly recommend s More

by Umut Ayyildiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Bical Auto Mall responded

We loved reading this review! Happy customers are our aim, and it appears Charlie really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Best, The Bical Auto Mall Team

September 13, 2020

My latest experience with Charlie Albanese has been the most pleasant and meaningful experience yet. I had extenuating circumstance which he did his best to make sure that that did not stop me from leasing More

by Kdthomps4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Soroka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Bical Auto Mall responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Charlie and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, The Bical Auto Mall Team

September 09, 2020

Charlie works very hard and was a pleasure to deal with. Charlie answered all my questions and concerns .He always got back to me ASAP . More

by reginacurly
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Soroka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Bical Auto Mall responded

Regina, we loved reading this review! Happy customers are our aim, and it appears Charlie really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Best, The Bical Auto Mall Team

September 07, 2020

The atmosphere of the dealership is Clean, peaceful and professional. Charlie Albanese is warm and has a very pleasant personality. He sees the customer and he makes you feel worthy. He very knowledgeab More

by J C Quarless
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Bical Auto Mall responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Charlie was able to meet your needs. At Bical Auto Mall, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, The Bical Auto Mall Team

August 26, 2020

Very good customer service they treat you like family and as a customer they don’t sell you a car they like you buy a car More

by Wickeddave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Spoto
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Ramoutar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Soroka
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valerie Simmons, Sal Muffaletto
Aug 31, 2020 -

Bical Auto Mall responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, The Bical Auto Mall Team

August 18, 2020

Charlie Alabanese, was excellent!! Very knowledgeable and accommodating! From start to finish my experience at Bical was an absolute pleasure! Highly recommend Bical and Charlie Albanese! More

by Dkostandi701
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Bical Auto Mall responded

We cannot thank you enough for your wonderful review of Bical Auto Mall and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, The Bical Auto Mall Team

August 18, 2020

Thank you Charlie A, for helping us fulfill our dream of obtaining a new car. Your professionalism was an unexpected surprise, after having a horrible experience in the past. More

by Godsown1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2020 -

Bical Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Bical Auto Mall Team

August 17, 2020

Charlie was an absolute gentleman to work with.The car leasing experience was easy and a charlie answered all of my questions with no run around .He explained all aspects of the car without hesitation. More

by Grimpy265
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Soroka
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Bical Auto Mall responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, The Bical Auto Mall Team

August 15, 2020

This is my second time leasing a vehicle from Bical. They are very nice and knowledgeable. Charlie was a wonderful sales man and went above and beyond to make me comfortable. He even mailed me a letter I had More

by Detienne567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Albanese
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2020 -

Bical Auto Mall responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Charlie and our team were there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, The Bical Auto Mall Team

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